You gifted the key so it would not be under your account... The link provided in the email is intended for the person you purchased for. As indicated in it, this page will send them their key: https://www.stardock.com/support/productkeyretrieval
The issue was reported as fixed on 5/3
To anyone having the issue, and prior to reinstalling... In a search, type 'services' to get to the Window's services items. Find, and verify, that the Stardock Start10 service is there and 'Running'
bertranhalfwaite, Alan's reply was completely appropriate as there are things to attempt and other data asked for in the article. Failing to review it only impedes our ability to help you. If you decide to reply with the requested data, Ill be the one working your ticket henceforth.
Scartch, Just send an email to support@stardock.com detailing your issue please.
From the looks of your account, you have the wrong licensing and appear you did not worked with an agent (ordered directly from the store). I will create a ticket and work with you on it.
Charles, Try now please...
Sorry you are having trouble... You are using the wrong email. I have responded to your ticket placed a short while ago.
ASARussel, We are confused... You wrote here: [quote who="ASARussell" reply="5" id="3627537"] Why was this issue closed by the support team without fixing the problem? The ticket ID is RCQ-609-41462. The download button is missing from my download page. When and if Stardock issues any updates for WindowBlinds10 how will I acquire them without a suitable button? [/quote] <div id="ctl00_ctl00__Content__Content__RepeaterReplies
I see that you were able to install and activate. Let us know if you have any other questions.
Pedro, The trial you are using is VERY old. Ill see what I can do and email you. Where did you get that old trial?
Does the shorcut actually point to something on that PC or to something on a network? If the latter, there is a known issue that some will be missing if the drive is ever unavalable for even a moment. A work around would be creating a folder (anywhere off the desktop) and creating a Fences Folder Portal to it: http://sd.stardock.com/sean/JingImages/2016-02-11_1700.png
We did find an issue that would have affected people using just email \ password, and not email and product key, last week. It has since been repaired. Thanks for the feedback guys.
dingojmcegan It depends on what the offline activation errors are. Any normal activation method that is failing could be firewall or connectivity issues. That said, we are not currently seeing any activation issues here.
Worth the read: http://www.infoworld.com/article/3004441/microsoft-windows/microsoft-surreptitiously-reissues-botched-patch-kb-3097877-for-windows-7.html
@KarlBeem, I see that you had the old version of OD prior to purchasing today. Did you run the purge, then install the new version (and only it) and you still see the issue?
We have tested it here and all seem to be fine. On the surface, and looking at some of your tickets, I looks like you all may have had old versions of OD and upgraded to the newest. To back up your ObjectDock 2 settings, you can simply save the settings files: http://sd.stardock.com/Rosco/pics/od2_save_settings.png (C:\Users\{USERNAME}\AppData\Local\Stardock\ObjectDockPlus) Then please follow this link: <a href="http://sd.stardock.com/zubaz/apps/P
[quote]I tried my serial and it told me it was being used on another PC, so, what is the point? [/quote] You would need a unique product key (purchase) for each MP PC that would be used to control another. [quote] I have licenses for Multiplicity KVM Pro, and Multiplicity KVM. Can I use the MP KVM license on the secondary? To control KVM PCs? [/quote] Yes
For some here that have placed tickets, you appear to be on a preview version of Windows 10 (yet to be released). Is that the case with all of you?
Ill find out but could you post a screenshot of how it looks now please?
Any download from our site is, of course, fine (it's a false positive). That said, we are working with Google to resolve it. Sorry for the trouble.
Currently, MP uses just IPV4.
We apologize for the trouble. There was a small change made here that may have had some client need to reactivate. From your logs, I show that you have done so successfully on the ones you have attempted on. If there are any you cannot activate with, please please a ticket here: https://esupport.stardock.com/index.php?/Tickets/Submit
Not sure what a 'clocking session' is; are you just saying it took a long time? Is your PC managed by GPO (work PC likely)? If so, they very well could have it specifically configured and any change could cause issues. If not, the following tool will purge the application. **IMPORTANT** Please save any open documents/work and close out all of your applications including browsers. Please follow this link: <a href="http://sd.stardock.com/
While not an elegant fix, and since it is just 'sometimes', when you see this, try restarting Windows Explorer after the boot is complete like so: http://sd.stardock.com/sean/JingImages/2015-09-21_1516_001.png