If you are using Fences 2, support has ended for it on Windows 10 post CU update. If Fences 3: The following tool will purge the application (your settings and layout will be preserved). **IMPORTANT** Please save any open documents/work and close out all of your applications including browsers. Your PC may restart after running this .bat file. Please follow this link: http://sd.stard
[quote who="zzyzzyxx2" reply="17" id="3669742"] BUR-717-98061 is the second one bugging them about the first one [/quote] Sorry you are having issues but that was the reason for your delay,zzyzzyxx2. When you keep asking for status on a ticket, in your case, 5 times over 4 days, it keeps us from seeing it in a timely manner (we view by oldest 'activity' so we help people in order). When you respond so often (without a reply from us), that is '
Hello, Try downloading the following file: http://sd.stardock.com/zubaz/apps/Purge_MP.bat If you're on Vista/7/8/10, right click on the file and select "Run as administrator". Example: http://sd.stardock.com/sean/JingImages/2015-02-02_1650.png If you're on XP, double click to apply it. After it compl
Sorry for the delay. As the auto-responder should have indicated, that you kept adding to your ticket prevented us from seeing your ticket sooner. That said, it has been replied to.
[quote who="Nerius" reply="11" id="3663469"] I have the same problems/bugs as before, sluggish opening of windows, except that the save window position is fixed in this version. (Nice, thank you for that!) Now Pale Moon x64 freeze when playing Farmville2 at Zynga/Facebook in fullscreen mode. In fullscreen mode pale moon/flash player freeze up. Must terminate pale moon/flash. When disable Windowblinds it all works fine as usual. So it's not
Hello, As your ticket auto-reply should have stated, Stardock was closed for a portion of the holiday season. That said, we did try to keep up with tickets but some delay should have been expected. That said, the reason for your issue was that you had created multiple accounts. There were merged and your ticket answered. Regards.
Again, it took that amout of time because you are adding to your ticket before getting a reply from me.
I answered, but please do not reply to a ticket prior to hearing back from us. It delays us seeing your response.
' Since I triple boot on the same computer though, hows does that count for activation's since it is the same PC? ' Since they are different PC instances, they would each take an activation. We have seen manual deactivation activity from both of you lately on your end. Knowing that, that you get 5 activations per key, and that each PC instance will take an activation, that may help clear things up. We also have had no other reports like yours
@ RedneckDude @LightStar Both of you dual boot your PCs, yes?
A test... The following tool will purge the application (your settings an layout will be preserved). **IMPORTANT** Please save any open documents/work and close out all of your applications including browsers. Your PC may restart after running this .bat file. Please follow this link: http://sd.stardock.com/zubaz/apps/Purge_Fences.bat Save the file to your desktop, right click it and select "Run as Administrator" if you're on Vista/7/8/8.1/10 <p
We see the same, that the information you are entering is not valid. It would be prudent to double check it and \ or call your bank if it continues.
Thus far, all of you seem to have the same cause. You purchased under one address (perhaps on you use for PayPal) but activated under a different one. Try this link with your other, purchase, email: https://www.stardock.com/support/productkeyretrieval
' but has no one assigned to it (even though it's 3 days old) ' Because you placed it on a weekend... It takes some time to catch up from those no-work days for us.
[quote]Since placing my order, I've come to find that many people are having similar problems with all/most of Stardock's software, ordering, activation, and downloads. [/quote] They are? Can you point me to those please? As for your current issue, I see that an account was created on 8/31/2016 but no purchase. If you do not see it on your bank statement, then it likely did not go through for some reason. If you do see it on your bank a
Again, all your questions will be addressed in your ticket.
Sorry to hear you are having trouble... When you create multiple tickets (3), in 24 hours, and then keep responding to them before we do, it makes them harder for us to see (spam is sent in the same fashion is why). That said, support has merged all of you tickets and answered.
[quote]I started a new game yesterday after taking a long break from this game and I updated to the newest DLC package.(v 1.8) [/quote] It depends on what version of the game you started the new game with. If the 'long break' had you on a very old version of the game (Steam not set to auto-update), there may not be much we could do. What I do want to know, however, is if you start a new game with 1.8, save, reload, that it works as expected.
If you are using a 3rd party Windows Shell, Directory Opus for example, that could be the issue.
Let's try this... The following tool will purge the application (your layouts will be preserved). **IMPORTANT** Please save any open documents/work and close out all of your applications including browsers. Your PC may restart after running this .bat file. Please follow this link: http://sd.stardock.com/zubaz/apps/Purge_Fences.bat If you are running Windows 8/10, you may be notified th
Hmmm, I need to look at something then....
[quote who="petejk" reply="28" id="3637152"] The command used in your esupport article needed a change in my case [/quote] Why?
Currently, we do not know why the config is not showing for you; if all of you are on the preview build of Windows, that's a clue. That said, with the link for getting your key above, use the below to try to activate with the command line: https://esupport.stardock.com/index.php?/Knowledgebase/Article/View/512/159/how-to-
[quote who="jimrad1" reply="23" id="3637021"] The fact that the product is not showing in any of our My product listings should lead you to believe the problem is on the stardock licensing side. [/quote] No, that's not the problem. A product will not show on 'My Downloads' until it is activated. This, or you purchased under a different account. Either way, this is the page that will tell you, definitively, what your key is and under what accoun
Tanjo, the issue is you kept replying to your ticket prior to getting a response. Its in the auto responder not to do that as it resets the activity on the ticket. I will respond to your issue.