sdRohan

[quote who="ellins" reply="68" id="3696201"] Maybe someone with the problem can make a VM of their C: drive, and send it to you, so you have a working example. I'm not at home right now, but I can look into it later. All just depends on if anything private that I don't want passed on, is on there. Maybe you can put a bounty out, and pay anyone (outside the company) who's able to fix it. [e digicons];)[/e] [/quote] Again, any help would be most appreciated.

Please see the following knowledgebase article for deactivation and activation resets: https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/498/0/how-do-i-deactivate-my-product

What if you set your desktop background to a solid color (I know, sounds odd). Does it change anything?

[quote who="compustar" reply="60" id="3695376"] 2). 2 months without having done anything to solve the problem, it's a long time. I think that is it time to tell us a possible date for resolving the problem. [/quote] This is excusable because you just don't know what has indeed been done. To be clear, I have worked my tail off to try to figure out what the cause of this is - funneled prime candidates to the developers, set up remote connections, poured over countl

Test

[quote quoting="post"] I have paid for it , Whe can I get my license key ? [/quote] You tripped a fraud rule is all, it happens... I pushed the order through - you should have an email on it.

[quote who="slammyhotep" reply="5" id="3695534"] I hope a support or sales person fixes my account and gives me my full 1 year subscription, in a timely manner (which has not occurred as of yet). [/quote] Fixed

[quote who="RickStr" reply="4" id="3695402"] Perhaps too you may consider moving "Support" to this board since it seems to be much faster and efficient than going to the "Support" area. [/quote] That is exactly what is happening - we are moving away from 1 on 1 support (tickets) as it only helps one. Many more are going to learn from this exchange alone and is an example of why. We will still work tickets on the essentials, Refunds, Fraud, email changes (the bane

Rick, While I sympathize with your situation, part of the problem is that you created 3 different tickets and replied to them multiple times before we responded - both of these things prevent us from seeing it in a timely manner. Why we ask you to not do that is explained in the multiple auto responders you received. Next, that a PC has the same name in the list means that: -Its a different PC but wit the same name (you say that is not the case). -You change

[quote who="dueWest" reply="7" id="3695251"] I would love to be able to save a Groupy under a name, then later, to continue working on that project - open the saved groupy and have all the apps AND the files I was working on open in them! [/quote] Its on the drawing board. We just need to make sure we collect all the good ideas you guys will surely have before we put pen to paper again.

[quote who="hashonboat" reply="6" id="3695249"] Quoting Island Dog, reply 2 You can download from your account: http://download.stardock.com I still don't see it...and my Object Desktop says expires in 95 days but I have 2 <br /

Sorry for the delay. For your products and keys, please see the following page to have them emailed to you: https://www.stardock.com/support/productkeyretrieval Be sure to try all the email addresses you know you have or could have used, especially ones you may use for PayPal or other payment services. Please let us know if you should have any further questions/concerns.

Prior to continuing, I'd like to make sure the issue you are encountering is not occurring as a result of an application conflict. The best way to proceed would be to try loading under a new Windows Administrator account and in a "clean boot" state. Create a new Windows Administrator ( Windows 10: http://windows.mic

[quote who="Linton T Schwarz" reply="3" id="3694724"] Sorry sdRohan, you are absolutely right. I just got a bit upset because I wanted to run some diagnostics last night, and couldn't... I apologise. Also, I thought that I'd been phished or there was some dark forces at work. I've now added my Stardock account email address () as a secondary email on my PalPal account. Is it possible to take the money now please? Thanks in advance for your help, Lin

' Come on Stardock, get you fingers out!' Easy, Linton.... I dont show that either of you purchased under your normal accounts. If you used PayPal, and have another email account for it, that's where it is. You can use this link to get it:

It was pushed today, you should have a receipt. Sorry for the delay - you just hit a fraud protection.

Use this instead: https://www.stardock.com/support/productkeyretrieval

Ticket number? I found your ticket. It was not answered in a timely manner because you keep replying to it. That registers as 'activity' of which we sort by 'last'. When you keep updating it, it pushes it down. This is explained in detail in the auto-responder. That said, I have replied to your ticket. Regards.

Please see the following article about activating using the command prompt: https://esupport.stardock.com/index.php?/Knowledgebase/Article/View/512/159/how-to-activate-our-current-software-with-the-command-prompt

It's possible you may have an internet connection, but a firewall may be blocking the activation port on your PC. The following knowledge base article should guide you through how to get your software activated: https://esupport.stardock.com/index.php?/Knowledgebase/Article/View/502/159/how-to-activate-your-product-with-the-curre

I dont show that you activated the trial under the email address your account is under... If you started the trial under a different email, I need to know what it is to reset it. You can create a ticket to do so: https://esupport.stardock.com/index.php?/Tickets/Submit

We, in support, have not had any reports of note on this issue. I would like you to try (on one of the PCs in question), if a full purge / reboot / reinstall resolves it. The following tool will purge the application for a possible re-install. **IMPORTANT** Please save any open documents/work and close out all of your applications including browsers. Your PC may restart after running this .bat file. Please follow this link: <

Sorry to hear you are having issues. As you might expect, we don't see what you guys are. Also, from the reports, it's only a very very small amout of people that are seeing it. That is actually worse, we would rather a lot of people were - more people = more data. With that, we need your help in figuring out what it is. For the willing, we have devised some tests to see if it will point us in the right direction: After each, I will ask you to 'test',

Sorry you are having issues. Try verifying the game: http://sd.stardock.com/sean/JingImages/2017-05-16_1500.png If that fails, in: \Program Files (x86)\Steam\steamapps\common\Galactic Civilizations III Are any / none of these files present? GC3Base.exe GalCiv3.exe GC3Crusade.exe If any are missing (we will need to know what ones in the end), di

Games that change the resolution can often have unexpected effects when you exit. Try restoring a snapshot: To restore Fences to a previous snapshot: -RRight-click on the desktop and select "Configure Fences..." -Click on "Layout and snapping" on the left hand side of the configuration window that appears. -Select a snapshot you wish to revert to. A preview window will appear showing you what the desktop will look like. -Click Re