HELP: Purchased Multiplicity, Have Not Received Key, Unable to Activate, No Order History

from Stardock Forums

If anyone could please help, I'd really appreciate it.

I purchased the licensed version of Multiplicity, and though I did receive a "receipt for order" email, I never received a product key.
To make matters worse, my order is not showing up in my downloads or order history.
Since placing my order, I've come to find that many people are having similar problems with all/most of Stardock's software, ordering, activation, and downloads.

Are we being swindled? 


Regards,

1,709 views 4 replies
Reply #1 from Stardock Forums Top

Since placing my order, I've come to find that many people are having similar problems with all/most of Stardock's software, ordering, activation, and downloads.
End of quote

They are?  Can you point me to those please?

As for your current issue, I see that an account was created on 8/31/2016 but no purchase.  If you do not see it on your bank statement, then it likely did not go through for some reason.

If you do see it on your bank activity, please submit a ticket here:

https://esupport.stardock.com/index.php?/Tickets/Submit 

Reply #2 from Stardock Forums Top

sdRohan,

They are?  Can you point me to those please?

Here are a couple:

https://forums.stardock.com/469901/page/1/

https://forums.stardock.com/456343/page/1/

https://forums.stardock.com/456127/page/1/

Browse here for more:

https://forums.stardock.com/search;product%20key

As for your current issue, I see that an account was created on 8/31/2016 but no purchase.  If you do not see it on your bank statement, then it likely did not go through for some reason.

I do have an order number, and the charge has cleared my bank.


 

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Reply #4 from Stardock Forums Top

Quoting paxtsionact, reply 2

sdRohan,


They are?  Can you point me to those please?


Here are a couple:

https://forums.stardock.com/469901/page/1/

https://forums.stardock.com/456343/page/1/

https://forums.stardock.com/456127/page/1/

Browse here for more:

https://forums.stardock.com/search;product%20key


As for your current issue, I see that an account was created on 8/31/2016 but no purchase.  If you do not see it on your bank statement, then it likely did not go through for some reason.


I do have an order number, and the charge has cleared my bank.




 

End of paxtsionact's quote

When you sell a lot of software there are always going to be cases where something goes wrong between the store and the bank.  Often the problem is the users bank rejected the charge or it ended up in fraud prevention to be manually checked and many are user error (wrong email used, mistyping things, internet connection problems etc).

The support link seems to have gained a spare space at the end.  This one works : https://esupport.stardock.com/index.php?/Tickets/Submit