From the looks of your account, you have the wrong licensing and appear you did not worked with an agent (ordered directly from the store). I will create a ticket and work with you on it.
Charles, Try now please...
Try deleting the settings.ini from My Games\Ashes... and trying again please. If it fails, try some other options here: https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/530/175/general-ashes-troubleshooting There are things detailed there we need coupled with placing a ticket directions.<
Sorry you are having trouble... You are using the wrong email. I have responded to your ticket placed a short while ago.
ASARussel, We are confused... You wrote here: [quote who="ASARussell" reply="5" id="3627537"] Why was this issue closed by the support team without fixing the problem? The ticket ID is RCQ-609-41462. The download button is missing from my download page. When and if Stardock issues any updates for WindowBlinds10 how will I acquire them without a suitable button? [/quote] <div id="ctl00_ctl00__Content__Content__RepeaterReplies
I see that you were able to install and activate. Let us know if you have any other questions.
AshesoftheSingularity Forums
Mellified_Man was trying to help and is a very respected member of the Stardock team. Please consider that when choosing your words and tone @lilosmith.
Sorry you are having trouble. I tested it; it seems to be working. Try with all lower; no spaces.
There was some work being done on a set of activation servers about the time you tried. All of that is complete now; please try again.
Pedro, The trial you are using is VERY old. Ill see what I can do and email you. Where did you get that old trial?
AshesoftheSingularity Forums
I had seen this, but quitting the game and restarting resolved it when I did. I gather that does not work for you? If not, does any variation of resolution alter it? I would like to also get the results of this tool sent to support@stardock.com <a class="bb_link" href="https://steamcommunity.com/linkfilter/?url=http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe"
GalCiv3 Forums
I have responded to your ticket.
Does the shorcut actually point to something on that PC or to something on a network? If the latter, there is a known issue that some will be missing if the drive is ever unavalable for even a moment. A work around would be creating a folder (anywhere off the desktop) and creating a Fences Folder Portal to it: http://sd.stardock.com/sean/JingImages/2016-02-11_1700.png
We did find an issue that would have affected people using just email \ password, and not email and product key, last week. It has since been repaired. Thanks for the feedback guys.
dingojmcegan It depends on what the offline activation errors are. Any normal activation method that is failing could be firewall or connectivity issues. That said, we are not currently seeing any activation issues here.
Just let us know if what you have done does not resolve the issue. Please dont forget to send the support tool run if indeed you do place a ticket. Thanks.
Worth the read: http://www.infoworld.com/article/3004441/microsoft-windows/microsoft-surreptitiously-reissues-botched-patch-kb-3097877-for-windows-7.html
@KarlBeem, I see that you had the old version of OD prior to purchasing today. Did you run the purge, then install the new version (and only it) and you still see the issue?
We have tested it here and all seem to be fine. On the surface, and looking at some of your tickets, I looks like you all may have had old versions of OD and upgraded to the newest. To back up your ObjectDock 2 settings, you can simply save the settings files: http://sd.stardock.com/Rosco/pics/od2_save_settings.png (C:\Users\{USERNAME}\AppData\Local\Stardock\ObjectDockPlus) Then please follow this link: <a href="http://sd.stardock.com/zubaz/apps/P
If you disable AVG, as a test, do you still get the error?
I was able to load one of your saves fine. Are either of you using any MODs \ custom races? If so, please remove \ unsubscribe from them and see if you can load the save then.
[quote]I tried my serial and it told me it was being used on another PC, so, what is the point? [/quote] You would need a unique product key (purchase) for each MP PC that would be used to control another. [quote] I have licenses for Multiplicity KVM Pro, and Multiplicity KVM. Can I use the MP KVM license on the secondary? To control KVM PCs? [/quote] Yes
For some here that have placed tickets, you appear to be on a preview version of Windows 10 (yet to be released). Is that the case with all of you?
Ill find out but could you post a screenshot of how it looks now please?
Any download from our site is, of course, fine (it's a false positive). That said, we are working with Google to resolve it. Sorry for the trouble.
Stardock Forums
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