There was a responce and account correction sent to you on April the 14th at 6pm. If you didn't get it please check your spam folder. Either way your accounts were merged. Let us know if you need further help.
No worries at all. :) Thanks much for the kind words there. Please let us know if we can help at all in the future!
I'm not having the problem on this end so I am still pretty sure it has to be something with your Stardock Central. However lets try something else really fast just to see. Try downloading the software through our new updated system Impulse. You can find it here: http://www.impulsedriven.com/about.asp Let me know if you have the same problems through there.
Good to know, thank you for updating me. However did you get the current beta through Stardock Central or Impulse. They are on different versions.
Updated the ticket with a responce. Let us know if you have further questions after that.
Just to be sure run this program: http://sd.stardock.com/mike/apps/clear_cache_sdc.bat After that be sure to restart Stardock Central.
Most responces are handled in the first day however we ask for a 48 hour responce time. However I handled your account info question just now so please look to your email for the responce.
Course not however I would prefer it work for you. As a test try out Impulse for the download and running of the software. You can find it here: http://www.impulsedriven.com/about.asp I would be interested to know if you still have the same problem. This is totally optional and if you don't want to mess with it I understand.
Glad to hear... well most of it. Just so you know if you send in a support ticket an email should be sent back giving you the ticket number and verifying that we did, in fact, get it. If you didn't get one then we never got it. Either way so long as things are working now it is all good. Just let me know here or through support@stardock.com if you have further troubles.
Glad to help. If you have further troubles you can always bug support here but in general for account info you will need to go through support@stardock.com.
Yes it will still work under thoes conditions. In the mean time try this to clear the error message. Stardock Central > Tools > Settings > Internet > Refresh XML data. After that restart Stardock Central.
No worries at all David. I would be fustrated as well. Happy to help. Don't hesitate to ask for any further help! Here or at support@stardock.com.
david - I actually sent two PMs this morning so only listen to the second one. The Sins serial was under a hotmail account for you but the logon account was under a MSN account of yours. Everything is now under the MSN account so when you log into Stardock Central or Impulse and see the game you can correctly download and update it. Let me know if you have further troubles. For everyone else I did 140 activation emails that were back logged from the weekend yesterday and I am happy to say
Found it! Aparently the filters are not to be triffled with even with allowable rules. Either way expect a responce very shortly. Sorry for the delay!
I think what is the shadow of the skin that is applied. Try changing your back ground into something crisp and sharp and see if the same thing occurs. 2) I can put this in as a feature request. 3) Right click on the icon and go to properties. You can change the icon through there. Download more through Wincustomize.com. 4) Not sure about that. I will ask. If it is possible I will place it in as a request.
I checked your account info and PMed you the information plus a download link. If you are using Impulse simple update it through the registration tab. PM me back if you have further questions.
I don't find a ticket under your account email address. Do you have a ticket number I could look up? Also please know that support is not present on the weekend.
[quote]and/or give us a permanent and /or automatic 24/24, 7 days way to reactivate ...[/quote] As a side note all activation is automatic and runs 24/7. If there is an error only then does personel have to interceed. Activation thresholds are only to discourage piracy and a permanent activation file for that individual PC is created in the software directory of your purchase. It is labled as sig.bin and by simply placing it into the directory of the software (on the same PC it was create
neophil78- I have reset your activations and refreshed the account. You should be all set now! GirishE- I can't bring up a point here about the support schedule that hasn't already been mentioned in this thread. What I can tell you is I am sorry for the trouble in your purchase. We do make the support schedule public knowledge and all members of support do their best to assist this community. If you like post your ticket number for support here as I can't find any tickets under your accou
Siath1970- I sent a reply last week, I had it in my history. I resent it again just now. Please check your PM and let me know here if you still didn't get it. I'm digging through the account email from the weekend Pol I hope to get to everyone today. Chances are only the ones from today will be left due to the volume of email over the weekend.
Thank you very much for the kind words Ciassa. Support members really love thoes when they come in. :) Seabass was my nick name in the days of Ultima Online and I got the nick name from Dumb and Dumber for the redneck that stands up in the bar to wail on the two idiots. Not because I am a red neck, fisherman, or even a lover of seafood. It is only because as I would jump into PvP someone would evenutally scream "Kick his @$$ seabass!". I always looked for another name but never found a ne
I was happy to help with the explanative on your post there. Stardock does not want to delay the release of the OSX update, but for many reasons we have had to. We have a responsibility to our current software and we have to prioritize. We are a PC software company after all. I really am sorry that it is an inconvenience at this time but it isn't delayed out of laziness, but simply priority. We still intend to deliver on the product but a unknown amount of time could be needed. For now al
Everything checks out on your account Girish. There shouldn't be any issue there. Please let me know if you have troubles with the links provided to you by Island Dog there.
Impulse is the new replacement for Stardock Central but for the time being either one will work. However Object Dock is not part of that software package. It is a common misconception but it is independant of the Desktop package.
I had everything completely cleared out of the activation queue when I left today. If you still havn't got an email let me know and I will go hunting for it.