My apologies Aniketos but we never got an email from your listed account. Try sending it again and let me know if you get an auto responce from our servers. When you do PM me and I will go looking for it.
Since this has worked for so many I will post it here again for you. Try manually updating the serial number. Do this by going to Stardock Central, Tools > Register Products. In that menu use the tabs on the left side to select the category then in the main window please set the software name. Copy and paste the serial number in the box and hit update to update your serial number in the Stardock Central records. After that you should be all set. There isn't a need to demanding
BigDog I am PMing you the responce sent out to your SRT ticket. It must have been blocked or something.
We appreciate you wanting to purchase the software. We can't swap out the software but the basic version of Cursor FX is free like BigDog mentioned. It isn't a trial version but a full program. The Plus version simply adds more tools and features. There are many differences between basic and ultimate. However if you are not interested in the Vista software and don't want the tools to make your own skins t
I was able to do it from both just now. It has to be a bugged setting or security setting. Just to try it out Neo can you try though Impulse? Once you are in there just right click on the icon and select archive. Let me know if it works through there. If so I have a few things we can try with Stardock Central if it is your prefered method.
Sure thing. I will copy the whole of the first reply to you. Please let me know through here or the PM if you have further troubles since email dosen't seem to work between out systems.
BigDog.. Got a ticket number I can go with? I don't know what the problem could be but there is almost nothing in there right now. I'll get it solved for you. Deskscapes (and I really mean this) is being looked at by several people whom are (and I mean this part too) screaming and yelling getting it fixed. No exaggeration in any of that. And Zubaz.... I will never take your title (thankfully) but the day is yours. <br
There seem to be several reports that support is not getting back to customers. I just wanted to take a moment to update everyone on the current Support status. I am proud to say that less than 5 emails (out of what is generally hundreds) are left in our queues. We even double checked our filters for any pending emails that might not have gotten through. If you send in an email to support@stardock.com you are supposed to get an auto reply. At this moment it isn't working for everyo
SJN I have two tickets that are linked to your account email. The first was written on the 11th and a responce went out to it less than two hours after it came in. The second was from way back in Jan and seems to have come to a conclusion. I am PMing the whole of the conversation to you from the earliest email.
ElvisBacon - On the 14th I found the problem with your account right after I sent my first reply. You should have gotten both emails in short order. There was also a third responce sent to the second letter that was sent in. In the end your accounts had to be merged so that the installer could see all the registrations at once. I merged the purchasing email into the account email to do that. Please check your spam filter and be sure to list stardock addresses as the exception to avoid the
I don't list anything from your account email. If you arn't using that one please PM the email you did use. If you have a ticket number or something please let me know.
I admit; I have no idea what to do with that.....
I spoke with the developers of Impulse today and I had a couple of notes for everyone. 1) Deskscapes. You have to install it in order to archive it. It has to download and unpack to archive. At the moment since Deskscapes is one of only a few that is Vista only it remains the only one that should be a problem. If you like you can use Stardock Central to do the task for you. As a side note if you intend to download and install our software to different OSs I would always recomend ma
Delta36- a reply went out for your ticket on the 15th. I resent it just now. Please check your spam filter to see if it is getting rerouted to there. Let me know if you still don't get the reply.
Cocotteseb - nope if it is working you need nothing more from me. It was just a note saying "fixed it". GoldElite72 - It is always worth a shot to try the uninstall/reinstall. Check your PM I am verifying your account info.
3dragon, I don't have Vista at home but I will try this out when I get to work in the morn. Is it 32 or 64 bit and are you on SP1 yet?
Thanks for the kind words! Should you need anything further just let us know here, or at support@stardock.com. For referance sake I'm not much of a fish. I'm just not able to come up with a good enough new name..... All suggestions have been twarted with a "No we like the Bass. Or don't change it you jerk that will just confuse us." You get the idea. :)
The IE issue (if you have 6 or 7) could come from bad cookies. Stardock Central is, in a sense, a elaborate browser that only accesses our network. If a corupted setting landed in your cookies it isn't impossible that it could be effecting SDC as well.
It seems to work for me. Have you tried clearing the cookies from your internet browser to see if it is some kind of corupted setting?
The current version of Object Dock through Impulse is a beta/alpha update. Could you try downloading and logging into Stardock Central and 'updating' to the last full version of the software to see if you get the same results? You may download Stardock Central here: http://sdc.stardock.com/sdcentral_setup.exe Also just a side idea are your video drivers current?
If you click on the settings tab in MyColors and then click "Check for updates" is your MyColors on the current version? I tried doing this with your account info upon reading it and couldn't replicate this issue. Also if you are up to date could you start a ticket with us at support@stardock.com so we can confirm your account info with you? Please referance this thread in the email.
trooper - If you have further troubles on this or another machine please check the download site as there are multiple versions available to try out. Since Bootskin hasn't been updated in more than two years or so it isn't offically supported. However we discovered that access to the versions helped other users. If you get strange issues try all three and if they don't work,.. well some customers have figured out work arounds in thoes matters but generally speaking it is all or nothing. Sorry fo
There are certain issues with Icon Packager. To make the long story short they identifed them and updated... to find it had not totally gone away for some users. Another update is pending right now and besides a WindowBlinds fix being tested I belive it is at the top of the list. We will need to likely discuss account info as well as system set up so if you could please contact us at support@stardock.com. Please also referance this thread in the email to save considerable time in the matt
As of this evening we wiped the Entertainment and Activation queues totally empty. Formar - I went to look up your tickets and couldn't find anything under your account email. I even checked the old system just in case something leaked through but still nothing. Did you get an automated reply back to you? If not we simply never got it. In the intrest of getting this cleared for you quickly PM me the concerns you had and I will handle what I can an expidite the rest. By the way whe
Yes there is a new alpha build available through Impulse. This is not available through Stardock Central at this time.