Yeah they know. They chose to make the forums run at light speed this week instead of getting that one. Only way to clear it I have found thus far is to whipe them all out and start over. So long as you are not near the max for messages you should be fine.
As I have said before if you have a serial number registration problem let us know at support. With the exception of the weekends (and sometimes even then) they are handled in less that 24hrs now that we have our new system working. We would handle it here but account info cannot be posted in the forums for the most obvious reasons. Please email us at support@stardock.com.
Ok then... Hey I am just glad it is working. However I would like to check it out some more. What cursor were you using in the first place and what one did you switch to?
If you use support and we can't it to work we will issue a refund for the purchase. It is part of our return policy. So either way you will have a working product or your money back, we have you covered.
Ciassa do you have another email address I can send the support ticket to? We will get it working for you if I have to get out and push.... not sure what that means,.. but you get my point. To replies 7 and 8 just send us the serial numbers and we will sort it out for you. For the paying customers of our products we will get it working however we have to. You can always try manually updating the serial number. Do this by going to Stardock Central, Tools > Register Product
Chasbo I'm afraid this isn't the thread for that. This thread is addressing support system issues. Please post in the support forum as a new thread and myself as well as the comunity will help you out. We will also need to know what OS you are using and what video drivers you are on. If you think you might be behind please try updating them and let us know if it works. You can also contact us with the posted links above to submit a formal ticket.
ESupport, you use a designated account you create to watch the ticket with when you submit the ticket. If you can recall any other passwords you might have used with the email you wrote in with try them out. You can also try clearing your cookies to see if some corupted setting is getting the way. S J N I made sure a reply went out to your ticket.
No viruses, no trojens, no adaware, no spyware. Kaspersky is crazy. Just wanted you to hear that from a Stardock rep. If you still have troubles please contact the Kaspersky support team to make excpetions for Stardock products. After that if you have troubles installing or downloading please let me know and I will do what I can to assist you.
It appears the old system is manually creating tickets. Please make sure that your tickets are going to the correct support system. In the mean time we will be slowly shutting down the old system to prevent this from happening. Milksama and Rabbit are moving the tickets over manually today. The new system is here: https://esupport.stardock.com/ And is identifed by the new icon:
Our weather server is getting maintenance today. If you have troubles with any weather gadget or docklet this will be the current reason why. We hope to have it up and running again later today but if you still experience troubles please wait till over the weekend before posting support tickets. Sorry for any inconvenience. Seabass
Hey guys. It seems that some of the emails in the transition of our support system did not make it. We are looking into the problem right now. Also we are addressing the mail rules that have been blocking certain emails. SJN I found a ticket that came to resolution near March the 5th. I will look up any old tickets in the current system to see if I can help. Please be patient, we will have this fixed as quickly as possible.
Ok simple questions first. Latest video drivers? Did you restart right after the reinstall before running the program? Also was it a downloaded skin you tried out or one that came with the software?
Two things to try. One clear the XML data. Stardock Central > Tools > Settings > Internet > Refresh XML data. Two clear the cookies from your internet browser. Let me know if you still have troubles.
Hi Darken, I don't show any tickets by those numbers. I even checked your email address for any activity. Please check your mail or spam filter for error responces or auto replies saying that the mail was rejected or recieved. I can assure you we are up and running. If you send something new into support@stardock.com and get nothing back then we didn't get it. Should that happen again PM me with what is going on and I will try my best to help you from there. Also gripeline@stardock
Sorry for the delay in responce DaveRI. No I did not get anything back yet but with everything that is going on this is understandable. However it seems that through our testing you will need admin rights, or to run at least .exe of Object Dock as an admin to utilize the system tray at this time. If I get anything I shall post again.
I hate to suggest this but have you tried uninstalling, restarting, then installing a fresh updated version through Impulse... and then restarting again yet? Might cure what is happening. I can't get the same thing to happen on this end.
No worries you can bother us as much as you need to. It is what we are here for. Please let me know if there is any major delay (meaning after tonight) in your responce.
I can't seem to replicate this problem. So it is a fresh install of the software. Once you change the cursor it crashes? Or will it crash upon start up ever? Also 32bit or 64bit? What version number does it list for you?
Ciassa I don't find a support ticket for your email address. Was is sent by an email address other than your account address? Do you have a ticket number I can look up to do a follow up with you?
If you like try setting up an alternate free email service like with Gmail or something. We can comunicate and solve this through thoes means. The main effort here is to never leak any sort of account info. If you would like further details just PM me and I will help you out as best I can.
Can you send the info through another channel? Like make a fast gmail account so we can use the proper channel? If not we can set something up outside of that. The reason for this is to keep all account info private. If you are the only one that has access to that gmail account we can get things working and will not have to change anything on the service account for you. If you want PM me and I can give you further details.
Sorry we are launching some major software pushes today and next week. No news yet about beta tests for the update.
Nope, first things first. Try manually updating the serial number. Do this by going to Stardock Central, Tools > Register Products. In that menu use the tabs on the left side to select the category then in the main window please set the software name. Copy and paste the serial number in the box and hit update to update your serial number in the Stardock Central records. After that you should be all set. If you still get into a jam send me the serial number and the email ad
We do have a return policy and the link provided in #4 highlights the whole thing. Not many software companies will go this far for the reasons listed in #7. In this case sales will have to make the call for you.
Your licence allows for up to two machines "that are not typically in use at the same time." So if that statement covers your situation then you should be alright. It was made with work/home, work/laptop... and so on in mind. If it is for you and your child that will be using it constantly then one or two licences at this time does not qualify for a discount I am afraid. Bulk purchases of large numbers do. However it is still best to inquire to sales to see if any speical discounts are c