There seem to be several reports that support is not getting back to customers. I just wanted to take a moment to update everyone on the current Support status.

I am proud to say that less than 5 emails (out of what is generally hundreds) are left in our queues. We even double checked our filters for any pending emails that might not have gotten through.

If you send in an email to support@stardock.com you are supposed to get an auto reply. At this moment it isn't working for everyone so we have been putting in more attention to the queues. We hope to have that fixed right away.

You would be safe with a support site submission: https://esupport.stardock.com/index.php?_m=tickets&_a=submit

If you have not heard back from us since you sent in the ticket it is likely that it did not get through.

-However-

There is always a chance that there was a reply sent out that has not been received due to spam filters or security software. Please double check your spam filters to see if a reply from Stardock is in there.

Please let us know here if this applies to you and we will do our best to assist you.

(please keep in mind that support is not officially available on the weekends but we are often found in and around the forums from time to time)