My weather docklet has been working fine until yesterday. Now it tells me Feed Not Available. I have deleted the docklet and then re-added but it still comes up as the same. When I enter my town (Aldershot, United Kingdom) it gives me 2 choices neither which work.
I'm sorry your service wasn't as expected. I think you experienced the exception, not the rule. I appreciate that you aren't flaming Stardock. You are pointing out a gap in service that gives them the opportunity to improve. Good customer service can't always be occur right away due to . . . . whatever. But good customer service is *always* learning from issues and concerns and improving. I'll bet Stardock does that. <br
I do have everything backed up on an external drive however you pay for something expecting it to work in a certain way and it doesn't, therefore there is an obvious problem which needs fixing, however Support seem uninterested.I have made a number of purchases from stardock and this is my first problem however I feel that the support is sub standard. As a paying customer I would expect some sort of reply at least acknowledging the problem within 24 hrs. Stardock ask for 2 business days. Fine, h
There is no need to register them in SDC, I just tested and it would not register for me either but I have had the icons installed for months. Just run installer from link you received when purchased and enter serial number when asked for. Surely though it would make it easier for future installation. Plus the fact that everything else registers just fine through SDC. Also what is the point of listing them in SDC if it does not work. I thought one of th
Support are interested in resolving all help requests. Did you receive an email confirming receipt of your support request? Yes
I bought this on the 12 September and submitted a ticket:- JGM-807891. I still have not had a reply to my ticket which means I still have no solution. 2 business days was the quoted time for a reply and that has now passed. The weekend is now here so envisage that this will not be resolved anytime soon. Why? Surely if I pay for a product and I have a problem the least I can expect is someone to try and deal with it. Maybe someone here can help. I bought Paul Boyer's Icon Trilogy and installed it
I have raised a ticket with support 48 hours ago and have still not had a reply. Having purchased a number of products without a problem the one time I get a problem it seems nobody is interested. It states in the automated reply that I should here within 2 business days. Well as that time has now passed and the weekend is here I'm assuming I can wait a few more days. Not what I would expect when I part with my hard earned cash.