Unable to register Paul Boyers Icon Trilogy

from WinCustomize Forums
Hi, I tried to register this in SDC but it keeps telling me my serial is invalid. I have cut & paste it from the email and checked there is no gaps at either end and the same with my email address but still it refuses to register.
2,175 views 9 replies
Reply #1 from WinCustomize Forums Top
By the way I contacted support with this problem 2 days ago but they don't seem interested! No reply as yet and the weekend is now here.  
Reply #2 from WinCustomize Forums Top
There is no need to register them in SDC, I just tested and it would not register for me either but I have had the icons installed for months. Just run installer from link you received when purchased and enter serial number when asked for.
Star Control: Origins
Reply #3 from WinCustomize Forums Top
By the way I contacted support with this problem 2 days ago but they don't seem interested!

Support are interested in resolving all help requests. Did you receive an email confirming receipt of your support request?
Reply #4 from Stardock Forums Top
Support are interested in resolving all help requests. Did you receive an email confirming receipt of your support request?

Yes


Reply #5 from Stardock Forums Top
There is no need to register them in SDC, I just tested and it would not register for me either but I have had the icons installed for months. Just run installer from link you received when purchased and enter serial number when asked for.


Surely though it would make it easier for future installation. Plus the fact that everything else registers just fine through SDC. Also what is the point of listing them in SDC if it does not work. I thought one of the main things with SDC was that you could hold all your registration details centrally so if you decided to uninstall something it could be re-installed or updated easily, for example. Seems like a pointless idea if only some things register.
Reply #6 from WinCustomize Forums Top
Surely though it would make it easier for future installation.


Yep, that is a good point; myself the first thing I did after installing them was to make a back-up cd so no need for future installs.
Reply #7 from Stardock Forums Top
I do have everything backed up on an external drive however you pay for something expecting it to work in a certain way and it doesn't, therefore there is an obvious problem which needs fixing, however Support seem uninterested.I have made a number of purchases from stardock and this is my first problem however I feel that the support is sub standard. As a paying customer I would expect some sort of reply at least acknowledging the problem within 24 hrs. Stardock ask for 2 business days. Fine, however the 2 business days are now up and its now the weekend. If this was a "show stopper" I would be extremely annoyed. Luckily its just a small gripe. I feel it needs to be highlighted that the only thing you get from support is..... silence.

Reply #8 from WinCustomize Forums Top
I'm sorry your service wasn't as expected.  I think you experienced the exception, not the rule.

I appreciate that you aren't flaming Stardock.  You are pointing out a gap in service that gives them the opportunity to improve.  Good customer service can't always be occur right away due to  . . . . whatever.  But good customer service is *always* learning from issues and concerns and improving.  I'll bet Stardock does that.


Reply #9 from Stardock Forums Top
I'm sorry your service wasn't as expected.  I think you experienced the exception, not the rule.

I appreciate that you aren't flaming Stardock.  You are pointing out a gap in service that gives them the opportunity to improve.  Good customer service can't always be occur right away due to  . . . . whatever.  But good customer service is *always* learning from issues and concerns and improving.  I'll bet Stardock does that.



Like you say hopefully this is the exception not the rule. I have recently purchased a number of products from Stardock and have had no problems but, like I said, when I do have a problem the least they can do is acknowledge it and not just with an autoreply.I know my problem is only a minor one as they still install from the .exe file however good customer services team will treat all problems equally fast. Some companies I have used in the past for various things can answer a support email in a matter of minutes.