Icons do not disappear when fence got collapsed

from Stardock Forums

I created a fence from 2 links on my desktop. When I double click on the title bar, the fence collapse, but the icons stay visible. They disappear, when I open another fence that covers the fence in question, but come back and stay as soon as I open the fence with mouse over.

I can show you a video if needed.

This happens with the trial version 4.21 and latest Win11. No problem with fences made from folders.

fences icons
28,567 views 34 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Need Windows full version number. Use Winver.exe. Also need to know your display/s resolutions and Scaling (100%,125% and 300% etc)

Thanks
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Win11 22H2 (Build 22621.1992)

Screen res 3840x2160, scaling 250% (default recommended)

Groupy 2 - Organize multiple applications into grouped tabs on your Windows desktop
Reply #3 from Stardock Forums Top

As a test, drop down your scaling and see if it help. Try 200% and also try updating your display driver to the latest. Reboot and retest it.

Thank you,

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Display driver is up to date. Changing the scaling to 200% solves it, but is not an option, as it has side effects to other apps and makes reading difficult.

Note that is a 15" notebook with HighDPI, therefore the recommended 250% scaling.

Reply #5 from Stardock Forums Top

Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

Reply #6 from Stardock Forums Top

Well, I downloaded the trial just today, so do you thing purging and reinstalling makes any sense?

Reply #7 from Stardock Forums Top

Ok, did as suggested, purge and reinstall, only making a fence with two file links from desktop, but problem is still the same.

Reply #9 from Stardock Forums Top

Same result. I think Fences simple does not fully support HighDPI monitors.

Reply #10 from Stardock Forums Top

I believe there are issue with Windows high scaling 250% and above with Fences on your computer. I don't sure why. On my test system. When I switch to 250% & 300% I don't see the issue. Refer to my video below. And, I have another system with 4K screen and there is not issue with that one too. I am on Nvidia card. What is your Video graphics Chip?

Thank you,

Basj,
Stardock Community Assistant

Reply #11 from Stardock Forums Top

No problems with fences from folders etc. Put some links on your desktop and make a frence from them.

In my notebook is a Nvidia Quadro P3200. But as said, with 4k on a 15" display, it got high DPI and some apps got problems with that. You can not compare 4k on a 15" display with 4k on a, e.g. 24" display

Reply #12 from Stardock Forums Top

I made a portal Fences and it still have no issue. However, I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

 

Reply #14 from Stardock Forums Top

Do you have HDR? If so, can you turn if off and see if the issue is still happening?

Paul Scroggins
Associate Technical Support Analyst

Reply #15 from Stardock Forums Top

What is your refresh rate and if you are able to change it, does it affect the issue?

Sean Drohan
Stardock Product Lifecycle Manager

Reply #16 from Stardock Forums Top

I still can not reproduce your issue. Flowing your steps. Refer video below.

Note: Also, what is the application running on your desktop (red arrow) refer screenshot below.

Thank you,

Basj,
Stardock Community Assistant

Reply #17 from Stardock Forums Top

Just as a test, stop that Recycle Bin (bottom right) and clock (top left) Widget from loading on startup. Reboot your system and see if the issue happen. You can turn it back on after the test.

Thank you,

Basj,
Stardock Community Assistant

Reply #18 from Stardock Forums Top

Quoting basj, reply 17

Just as a test, stop that Recycle Bin (bottom right) and clock (top left) Widget from loading on startup. Reboot your system and see if the issue happen. You can turn it back on after the test.

Thank you,

Basj,
Stardock Community Assistant
End of basj's quote

Does not interfere, tested it with a clean Admin account where the widgets are not used

Reply #19 from Stardock Forums Top

Quoting sdRohan, reply 15

What is your refresh rate and if you are able to change it, does it affect the issue?


Sean Drohan
Stardock Product Lifecycle Manager
End of sdRohan's quote

Refreshrate is fix at 60Hz

Reply #20 from Stardock Forums Top

Quoting TPScroggins, reply 14

Do you have HDR? If so, can you turn if off and see if the issue is still happening?

Paul Scroggins
Associate Technical Support Analyst
End of TPScroggins's quote

No, it's SDR

To add, in the Nvidia Controlpanel alle settings are on standard/default

Reply #21 from Stardock Forums Top

Made several more test:

- removed Bing wallpaper, no change

- it does NOT happen with folder portals, only with fences

  • no matter whether I create a fence as shown in my video
  • or creating an empty fance and adding files/links to this fence
Reply #25 from Stardock Forums Top

It works in a sandbox. But not sure, because in the sandbox I can not see and/or control display settings.