The 'harsh' comments refer only to the stardock technical support representative who was handling my question, not any stardock respresentatives on this forum. The cd-key issue is an error on the part of Stardock. Problems with steam pertain only to a refund for the game.
Update: I opened up a paypal payment dispute with valve. My steam account was promptly suspended, a standard procedure during any payment disputes so I'm told. After talking to steam support, I recieved a fast, to-the-point response clearing up the issue. My account was then unsuspended. In contrast, stardock is still yet to offer me any advice other than to install the game and use the cd-key. The above responses urging patience due to holiday seasons, etc, seem justified, but ar
So, a week later and I'm still getting the same crappy replies from Stardock support. And none of their support forum employees can be bothered replying either. After a second attempt at explaining to the SAME technical support advisor what my problem was, the individual AGAIN tells me to install the game and use the cd-key I was given. Is this some kind of sales tactic? Give your customers cd-keys that don't work, and when they go to support to get it fixed you simply stall them with
So I bought sins of a solar empire: trinity from steam 'cos it was on sale and looked pretty cool. I download it, install it and am prompted to create a stardock account and register the game on it. Everything is going well until it tells me that my cd-key is already registered. I had JUST bought the game from steam. So obviously neither I nor anyone else has had the chance to register the cd-key. Steam support refers me to Stardock support. Here's the stellar reply that I recieved:</