Rosco_P

If Impulse is giving an error like that, then support@stardock.com is the way to go, but anything involving multiplayer/ICO is out of our jurisdiction.

I'm not sure what you're saying, exactly. Stardock is the company that makes the program Impulse, so I'm not sure what switching is happening. What main support line are you referring to? The only official Stardock support is through email ( support@stardock.com ). If you're trying to play multiplayer, and are having trouble creating an account, that is all handled by Ironclad, who can be contacted by emailing <a href="mai

Daiwa: What is your ticket #? I'm not seeing anything in our system for you? If you never got an auto-response after sending the email, try opening up a ticket directly through our support system: https://esupport.stardock.com/

Try clearing out your settings files: XP: C:\Documents and Settings\YOUR_USER_NAME\Local Settings\Application Data\Ironclad Games\Sins of a Solar Empire\Setting Vista/7: C:\Users\YOUR_USER_NAME\AppData\Local\Ironclad Games\Sins of a Solar Empire\Setting Try deleting or moving the 'user.settings' and 'diplomacy.user.settings' files to a different location, then run the game again. This will recreate them using the defaults.

[quote who="Shadowcat0909" reply="2" id="2814513"]seriously, just type in any code you want. at all. 12345878954 works just fine.[/quote] o.O

Also, you can download installers from here if you want to go that route: http://anywhere.impulsedriven.com/

1) Usually, this happens when the serial number is registered to a different email address than what your Impulse account uses. If you know the email addresses and have access to them, you can merge the registrations together here: https://www.stardock.com/support/registrations/ If you don't have access to the email addresses, you'll need to go through support, which brings me to... 2) Why can't you em

Please make sure your system time and date are set correctly. Also, if you have proxy information entered into Internet Explorer, Impulse may be trying to use that. To make sure there are no proxy settings that could be interfering: In XP, go to Control Panel -> Network and Internet Connections -> Internet Options -> Connections -> LAN Settings:. <

[quote who="AM_Shark" reply="46" id="2810393"]...from the Asian guy that's in Gung ho![/quote] I thought I was the only one that saw that movie!

[quote who="Fockewulf8" reply="2" id="2810854"]I take it Object Dock 2.0 doesn't have this feature? [/quote] No, it does not. [quote who="Fockewulf8" reply="2" id="2810854"]i feel...cripsy.[/quote] I'm not sure how to take that...

Is UAC on or off, and are you using a Standard or Admin account?

Also, what version of Windows are you running?

What do you mean by download docks? Could you be more specific about what is happening? Walk us through what you're trying to do and we'll try to help you through.

Make sure your system time and date are set correctly. Also, if you have proxy information entered into Internet Explorer, Impulse may be trying to use that. To make sure there are no proxy settings that could be interfering: In XP, go to Control Panel -> Network and Internet Connections -> Internet Options -> Connections -> LAN Settings: <a hre

[quote who="Tan26691" reply="4" id="2807260"]why i can take product serial number for elemental game? i not understand, anybody can explains???? please...[/quote] I'm not sure what you're asking, exactly. Please be more specific about what is happening.

At this point, give support@stardock.com a shout, and we'll try to figure things out. Make sure to include all the steps you've tried already.

Try removing Impulse completely with the following removal tool: http://sd.stardock.com/curtHendzell/CleanImpulse.exe Reboot your computer, then install Impulse from the latest installer here: http://www.impulsedriven.com/impulse_setup_full.exe

Here's the link, in case anyone want's it: http://www.impulsedriven.com/products/ESD-IMP-W467

What is your ticket number? Did you receive an auto-response email after submitting the tickets?

For you, try removing Impulse completely with the following removal tool: http://sd.stardock.com/curtHendzell/CleanImpulse.exe Reboot your computer, then install Impulse from the latest installer here: http://www.impulsedriven.com/impulse_setup_full.exe

Try removing Impulse completely with the following removal tool: http://sd.stardock.com/curtHendzell/CleanImpulse.exe Reboot your computer, then install Impulse from the latest installer here: http://www.impulsedriven.com/impulse_setup_full.exe

^ What they said. ^ If you're still having trouble, contact support@stardock.com and we'll get things straightened out for you.

I'm seeing the game registered to your account, so there's no problem there. Try closing Impulse and running the following file: http://sd.stardock.com/curthendzell/fix_registrations.reg Make sure to follow the link in Internet Explorer, as other web browsers will not handle the file type correctly. Once you follow the link

It really doesn't matter where you move the files to, you can actually delete them if you'd like. This will simply force the game to recreate the settings files using the defaults. Try that and see if the issue persists.

Try navigating to the following folder: XP: C:\Documents and Settings\YOUR_USER_NAME\Local Settings\Application Data\Ironclad Games\Sins of a Solar Empire\Setting Vista/7: C:\Users\YOUR_USER_NAME\AppData\Local\Ironclad Games\Sins of a Solar Empire\Setting Try moving the 'user.settings' and 'diplomacy.user.settings' files to a different location, run the game again, and see if the issues persist.