Rosco_P

Ah, sorry, if that button is grayed out, that means you haven't hidden any individual items.

What a crazy random happenstance !

First, make sure this is not checked: Then, make sure the games weren't individually hidden somehow:

Typhylo: Send the serial number to support@stardock.com with any email addresses you have, and we'll see if we can set things straight for you. Most of these issues arise from different email addresses being used for the purchase and the account. If you know the email addresses, and have access to both, you can use our merge tool to merge the registrations together to one a

Or you can simply disable it from within the program itself...

upallnyte: Send an email to support@stardock.com and we'll take a look at your account.

We had issues with some 3rd party games and the verify option, so we made it harder to use without knowing what you were doing. If you hold down 'shift' when you right click, it will be there. Here's the full instructions: To clear out your mesh files, you'll need to go into the application folder (right click in Impulse, select 'Open application folder'), and there are three different 'Mesh' folders. The first is in the root folder, and there may be two more, depending on

Could you be more specific about what is happening? Are you getting any errors? If so, what are they, and when do they occur?

Try disabling Avast entirely for the duration of the installation process and see if that helps. You can also try downloading and running the following file: http://sd.stardock.com/mike/apps/stardock_access.bat Save the file, right click it and select "Run as Administrator" if you're on Vista/Windows 7, just run it if you're on XP. This may solve your issue.

Do you have any security software running that might be locking the file?

What Ryat said.

It sounds like you're logging into Impulse with an account that the games are not registered to. Contact support@stardock.com with the serial numbers and any email addresses they may be registered to and we'll try to sort this out for you.

[quote who="DaveRI" reply="3" id="2708508"]Oh good, that's easier.[/quote] We have some programs on Impulse that don't like the verify option, so we made it harder to use it if you didn't know what it would do. As long as it's made by Stardock, though, it's safe to use (and recommended!)

Give support@stardock.com a ring and we'll try to get it working for you.

Uninstall the games, then try closing Impulse and running the following file: http://sd.stardock.com/curthendzell/fix_registrations.reg Make sure to follow the link in Internet Explorer, as other web browsers will not handle the file type correctly. Once you follow the link, save the file and double click it to apply it. Then relaunch Impulse. You will need to re-login with your username/

detfan68: Check your email, as it looks like the support staff just responded to your ticket.

[quote who="crazy88boss" reply="15" id="2706254"]Oh wow do I feel dumb. I had a 5 instead of a 'C'. Game is updating now. Please excuse my ignorance and thanks for the quick replies. Sorry guys![/quote] It happens to us all, so don't feel bad! Happy gaming!

Make sure you're only using numbers (0-9), and the letters A-F. The dashes are needed as well. If it's still not working, send an email to support@stardock.com and we'll get it worked out for you.

*nom nom nom*

A picture is worth a thousand words:

[quote who="Twohawks" reply="5" id="2696963"]all thanks to Stardocks Rosco_P here is best explanation ever of how to access download[/quote] [quote who="AlexeyNovikov" reply="7" id="2696988"]Thank you, Twohawks....[/quote] [e digicons]:-"[/e]

Try resetting data in Impulse:

The volume mixer is one of my favorite features in Vista.

[quote who="Torikin" reply="9" id="2683929"]How do you enter it? with caps? or not?[/quote] Serial numbers are not case sensitive for Sins, but I like the looks of all caps much better. [e digicons]^_^[/e]

[quote who="davephx" reply="7" id="2679747"]Gee is this the stardocks... of long ago that had an OS2 desktop program.. or may be confused since long long ago.[/quote] The one and only.