Icons not moving or rolling up with a fence

As you can see here that the fence is rolled up but you can still see the icons as if the fence was not rolled up

Hello,
Sorry to hear you are having issues. Need more information on your system.

1. Windows 10 or 11? Also need its full version and OS Build number. Please use Winver.exe
2. Fences full version number.
3. Monitor/s information: Screen resolution, Windows Scale factors (100%, 150%, 200% etc) on all monitors.

Thank you.
Basj,
Stardock Community Assistant.

Fences version is 5.80

Windows version is - Windows 11 Home Version 21H2

scale is 100%

Monitor is a Prism +

Any specific reason you're not updating to the latest Windows 11 version? Please update your Windows 11 to latest released version v23H2, reboot and retest and see if the issue still there. Also, see if your graphics driver also updated. Try those and report back.

Thank you,

Basj,
Stardock Community Assistant

Ok that seems to have fixed the problem. Thank you so much for your help with this.

Great, really glad to hear that.

Thank you,

Basj,
Stardock Community Assistant

Its done it again, I switched on my computer this mornng and the icons did not roll up with the fences? there is an aweful mess. what should I do? I am really getting fed up with this

Please post a video of your issue so that we could understand the issue a better. You can do so by upload to any video sharing site, make it public and share its link here.

Thank you,

Basj,
Stardock Community Assistant

I will do that, when it happens once more as I have just spent another 3/4 hour putting all the icons back into their relevant fences. I cant keep doing this. perhaps if it doesn't work, I could go back to version 4 which i didnt have any problems with? 

BTW, do you have OneDrive Desktop Sync turn on? That might also causing issue with your Desktop Fences.

Thank you,

Basj,
Stardock Community Assistant

Hi rbrimson01 – when this happens, does doing a restore from backup fix the issue? (In the layouts tab.)

Also, if you move the Fence, do the icons go with it? Or have they just outright falling out of the Fence.

Thank you

I have made a little video of what is happening https://youtu.be/OROj_-nlI7M 

please help otherwise i will uninstall

thank you 

From your video it look like the icons are not actually inside those Fences. Which is strange. Just as a test, turn on "Auto arrange Icons", All your icons will arrange itself to the left except those actually inside the Fences. Does those icons that in the Fences stay in its Fences or all moved and align itself to the left or your screen? If all moved, that show those icons actually are not control by the Fences. There might be something else controlling your desktop. Do you have any other 3rd party application that introduce its own desktop overlay in your system. Something similar to this case: https://forums.stardock.com/494957.

Thank you,

Basj,
Stardock Community Assistant

I had auto arrange icons on. so I turned it off and on again, the icons didnt move although same thing is happening. I can move the fence and the icons still are lined up so to speak. they dont go with the fence. so I have to select all the icons again and drag them into the fence so that the fence will see them again.

Few question:

1. Do you by any chance has 360 total security installed?
2. Do you have any software that have features that control how your desktop work?

Thank you,

Basj,
Stardock Community Assistant

ok so I just restarted and now all the icons are all hard left.... I didn't put the icons back into the fences before I rebooted.......Like i would normally do. 

This is with the "Auto arrange icon" turn on yes? And all your Fences still in its correct location?

Thank you,

Basj,
Stardock Community Assistant

and no I dont have 360 total security installed and I dont have any software installed that would control my desk top as I said version 4 worked for years with no problems. do you know if I can install that version and get rid of the new one?

I think there is something not installed properly over the old one when you install the new version. Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

sorry, to answer your last question,  This is with the "Auto arrange" turned on. all the icons went hard left but the fences stayed where they were left, they didnt move at all.

Please try the purge and reinstall steps mentioned above and report back.

Thank you,

Basj,
Stardock Community Assistant

Hi rbrimson,

We're wondering if this issue might have anything to do with a problem we're seeing somewhere else. I'm wondering if you can follow the instructions at the top of https://forums.stardock.com/529991/page/1 to install the test build and send in debug output?

Please after install this the new copy, reboot, put icons back in the Fence groups as reproduce the issue. After you put the icons back in the Fence groups, do they fall out again, and/or fail to roll up again as you were seeing? 

ok I will do that and let you know how we go...

All good so far, will let you know after a few reboots over time

ok I just rebooted and all my icons are out of their fences and are all hard left