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Site issues

Site issues

Stardock is in the midst of moving WinCustomize to new servers in a new location which has higher bandwidth piped into it.  (Yes, WC is getting more powerful servers *and* more bandwidth).  This will cause some disruptions.  Please contain the issues that you see to this one thread so that we can address them as they happen.  Please be patient during this time as this is not a simple task.
32,903 views 112 replies
Reply #76 Top
I was just wondering if anybody else is getting 'cannot read source file' errors? I just started getting them yesterday. Everything was fine until then and I haven't downloaded anything new except from here. So I don't think it's a weird app. thing. Just hoping it's not my computer.
Reply #77 Top
Well, I still can't get "Skins and Themes" libraries to fully work in either SDC or WC Browsers.
I have re-installed both, used spares of older ones I kept tucked away on another drive, cleared all cookies, updated to newer versions and a dozen other things to no avail.

The libraries.zip download, but all I get are Icons without files.
I have tried the various suggestions listed in this thread, and still no luck.

I am currently using SDC 1.12.212 build 23 and Wincustomize Browser 1.20.014

What I do not get other than Icons are:

Recent Skins
Libraries

I do get these:

Top Downloads
Newest Additions
Updated Skins
Featured Skins

I can access everything else using both browsers, so this is not a dire issue.
Just thought I would post here and hopefully help reveal a problem.




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Reply #78 Top
It's not me. Yea me . I've been checking around and I'm able to download from DeviantArt. No problem. Just can't get anything from here. My IE6 has been hanging on the page when I try to download from WC since the begining of Oct., so I've been using Mozilla since then. Until yesterday.
I thought I'd try again tomorrow.

Reply #79 Top
I got a new one for the Stardock crew...

My StardockCentral discussion list 'browser' (widget, doodad, whatever) is locking all the threads in the list, i.e I can't quote another message (no icon), and the text entry box (& 'submit' button) at the bottom of the page is missing. I usually only lurk in WC-General but I confirmed the same behaviour with other groups also. So far I've tried (unsuccessfully):

Resetting the list...
Deleting the SDC 'discussion'.ini file...
Deleting the cookies...

This is with my Win2k SP4 (office) PC. I posted also on the Stardock news groups but nobody has managed to solve it. I can access the discussions fully if I use IE (that's how I'm posting this).

The confusing thing is it works perfectly on my home machine (XP SP1) using identical login details.

Any suggestions gratefully accepted.

[Message Edited]
Reply #80 Top
OK Everybody!! (yes all of you) stand down - problem solved... [insert emoticon for embarrassment]

Deleted the 'discussion.ini file in the \program files\Stardock directory.

From casual observation (not a byte by byte compare) they look(ed) identical

Aaannnyhoo, I'll just shuffle away now... (how embarrassment)




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Reply #82 Top
It's tomorrow. With Mozilla I was able to download wallpaper, but not anything else. Still getting "source file cannot be read" errors. IE is still just hanging pages.
Reply #83 Top
I had a little bit of a problem with my wb not loading last week...had to reinstall from disk...and a couple of days ago I had the problem as described above...couldn't access libraries..got the source file problem.. but last 2 days everything fine....could it be just heavy traffic on the site? I know it must get alot cuz it's awesome!!! and Thanks for all the hard work and the talent of the managers and techs and artists here.....incredible!!!
Reply #84 Top
Absolutely Super Duper Wonderful Halloween Pages For Wincustomize!! The Site Looks GREAT!! You folks are the BEST!!!! Very Very Cool! HAPPY HALLOWEEN!!!

Reply #85 Top
It's been five days. I've been trying almost every hour to download and still nothing. Can't even get wallpaper anymore. Things are looking grim. I'll try again tomorrow and after that I have no idea. Anyone have any ideas? I wanted to play around with DX2, get some objects. Needless to say I'm feeling tinsy bit blue about the whole thing .
Reply #86 Top
I have no problems downloading anything. Maybe the problem is at your end?
Reply #87 Top
I can download from other sites like DeviantArt and Skinbase just not here. I've been getting 'cannot read source file' errors for five days. A few days ago I was able to get wallpaper. Now nothing. I'm fairly sure I'm good at this end.
Reply #88 Top
I STILL cannot get the "libraries.zip" to open up in Skins and Themes in both Wicustomize browser and Stardock Central Browser.

The bottom 4 - "Top Downloads", "Newest Additions", "Updated Skins", and "Featured Skins" are working; just not "Recent Skins" and "Libraries".

I have deleted both browsers, cleared all cookies, downloaded both browsers, updated both browsers, tried various "refresh libraries" and still nothing.

I have posted this in Stardock chat and all I hear there is: "I'm not having a problem.", "It works for me."
So please, if no one can answer this post, please don't tell me what I have already heard.



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Reply #89 Top
The only thing working is the message board. Everything else , libs., my account, nothing. Is this a ' things have to get worse before they get better' problems?
Reply #90 Top
As I have said before, everything works fine for me. You guys might be having connection problems and if so might want to talk to your ISP.
Reply #91 Top
Sorry Kona, like I said,
I have posted this in Stardock chat and all I hear there is: "I'm not having a problem.", "It works for me." So please, if no one can answer this post, please don't tell me what I have already heard





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[Message Edited]
Reply #92 Top

[Message Edited]
Reply #93 Top
I personally have two ISPs. Just in case one happens to be giving me grief. Though I rarely have to fall back on this because my main ISP works amazingly well. I would not call myself 'the sharpest tool in the shed', but I have to think that when two ISPs and now three browsers can't get this one site to work, it ain't me. I apologize if I sound a bit touchy. I'm just getting a little frustrated now.

Reply #94 Top
A lot of the WB skins and SysMetrix skins are not showing up in the Newest Additions on my browser and I check every day, therefore they can not be rated by everyone, if you can only see them in the library. Not fair to the artist, if everyone can not see them to rate them.
Reply #95 Top
Since the site has migrated the servers to the west coast it has become painfully sloooooow

It is starting to get to the point where I only visit the site maybe 50% of what I used to. I have been thinking maybe your still in the transition state but it has been a couple weeks.

I have a cable connection at over 2.0 Mbits per second...It's definitely this site. I hope the move wasn't a mistake

This reminds of how it used to be on Dial-up...yuck
Reply #96 Top
I agree. The site is VERY slow and I am on a 256 DSL connection. Sometimes the site will not even work. I just get errors all the time.
Reply #97 Top
#91 by Kona0197 - 11/2/2003 5:48:06 PM As I have said before, everything works fine for me.


Color me confused.
Reply #98 Top
Make sure your connection in 'settings' is still set to Atlanta.



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Reply #99 Top
I keep editing my account to show 'screenshots' in my library and it's fine till I log back in (use WinWash regularly). Then it's no longer present in my library.
Reply #100 Top

#97 by Kona0197 - 11/4/2003 11:29:53 AM
I agree. The site is VERY slow and I am on a 256 DSL connection. Sometimes the site will not even work. I just get errors all the time.
#91 by Kona0197 - 11/2/2003 5:48:06 PM
As I have said before, everything works fine for me. You guys might be having connection problems and if so might want to talk to your ISP.

Ah...'tis typical....comes from poor memory retention...