important question.

from WinCustomize Forums
ok i saved the serial number that i got a long time ago

for windowblinds 3.5( it wouldnt be that long ago)

and then i saved the serial number. few daies later i lost my email account somehow.

and now i need that cause i want the enchanted version of windowblinds3.5. but what do i need to do with only the serial number..

help me please.
4,484 views 10 replies
Reply #1 from WinCustomize Forums Top
and 1 thing , i sended a email a week ago to the windowblinds thing where u write ur old and new email.

i wrote it correctly but there wasnt any reply for a week.

so i wish someone could help me..T.T
Reply #2 from WinCustomize Forums Top
Is the email account you used when you first ordered WindowBlinds gone completely?
If not try doing this https://www.stardock.com/support.asp

If the account is gone I will try to find out what you can do.
Elemental: Reforged
Reply #3 from WinCustomize Forums Top
thx kelia.

ya, when i typed my new email adress -s
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Unfortunately, we could not find your information in our records.
Some potential causes for this:
1. Please double-check the e-mail address you entered.
2. If your e-mail address has changed since you ordered, please send an e-mail to sales@stardock.com so we can get your records updated.
3. Your information was not entered into the database here properly. Please contact sales@stardock.com with your full name, the e-mail address you used for your order, and order number (if possible) and we'll get it sorted.
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this means i need to make a new one..right ( i dont want to waste money. .) well if there is nothing to do...


oh well.. .and thx for replying
Reply #4 from WinCustomize Forums Top
If you haven't done it yet, #2 would be your way to go most likely. I'd email sales@stardock.com and talk to them directly about getting everything squared away!
Reply #5 from WinCustomize Forums Top
they dont seem to like me .. no reply for a week ...

please help me or i dont think they dont believe me..

what should i do to make them believe me..
Reply #6 from WinCustomize Forums Top
Bump...

I believe that @SangY@k does not have the original address that she ordered WindowBlinds with and has said that she mailed Stardock without reply.


@SangY@k, did you include the original email address "I know you cannot use it" in the email that you sent to Stardock? They then could at least match it up and then maybe send the serial# to your new address.
Reply #7 from WinCustomize Forums Top
email support@stardock.com
I know that you will receive a response since it will basically go to me.

You need to include your old email address, new email address and full physical address to get your email address updated.

Have you tried using your new email address in the lookup? If you sent a request to sales, it's possible that they changed it and forgot to email you. They are usually quite quick with updating information.
Reply #8 from WinCustomize Forums Top
Nevermind that last question, I just read the rest of the thread.