Fences crashes very often

Crashes

from Stardock Forums

Dear Sirs,

I am a premium subscriber (Order Reference: STARDOCK260508-7430-79181) to your excellent Fences app, and I would like to ask for your help in resolving a very frustrating issue.
Your program runs on Windows 11, and unfortunately, it crashes very often. When this happens, I always have to restart Windows Explorer.
Please, if you can, give me some advice on what I can do to prevent these frequent crashes.
Thank you in advance for your help.
Tibor Tolnai
Hungary

 

Help
62 views 3 replies
Reply #1 from Stardock Forums Top

Hi Tibor -  just let you know that I run Fences on my Windows 11 Pro and it never crashes on me. Here's a couple of suggestions to try and hopefully someone more knowledgeable than me can jump in too.

Could be a software conflict somewhere in your setup and unfortunately this often means a process of trial and error until you find the offending software/Windows (explorer ?)  component that is causing the issue.

What Fences version are you running ? If not on Versions 5 and 6 with latest updates then you are running an incompatible version and you can likely expect issues. You will need to upgrade to 5 or 6. What error message do you get ? Check task manager "Startup Apps" to check if the two instances of Fences are running - both need to run. If only one is there then that is an issue so reinstall Fences.

Try the purge tool and reinstall - see link   https://support.stardock.com/space/SHC/1332477959/Fences+purging+and+re-installing. Note: Run the purge tool as Administrator and reboot immediately. Download the latest version from Stardock to install and then reboot immediately again. See if still crashes.

If still crashing then look at the error message right after the crash. If it says "Fences has detected that Explorer was not closed properly," the issue is usually an external app crashing Explorer.exe taking Fences down with it as collateral damage.
Report back and if not me I am sure someone else can help.
Good luck

Reply #2 from Stardock Forums Top

Hello, Sorry to hear you are having issues. In addition to Adam0310’s helpful pointers, I recommend trying the Clean Boot steps to check if another application is conflicting with Fences. You can follow this guide: Fences Clean Boot instructions.

Please note that a Clean Boot should be done carefully, as it temporarily disables startup items and services. Once completed, test Fences again and let us know the results.

Thank you,

Basj,

Stardock Community  Assistant.

Fences - Organize your desktop icons today!
Reply #3 from Stardock Forums Top

Hi Tibor, you’re able to access Fences’ settings, could you go to About, then from Troubleshooting menu, choose “Enable Advanced Logging”, reboot, recreate the issue, and then submit a report using “Create Error Package”?

If the crash is one that is related to us, this will allow us to see what’s going on, and likely as well, will give hints even if it’s not us. Thank you