I have spoken with Support. They are canceling your 3 prior tickets you posted above.

The Support person will also take a look at this thread soon.

I don't really understand why your registrations aren't working.... Migration should happen very quickly.

You can also register a product by pressing the "Register Product" button in the upper right of Impulse: Type in the registration number, choose the software product and the Destination account from what you did before.

Then ok that.

If that doesn't work, only Support (or one of the many folks smarter than me) will be able to help you, Joe. I've shot my clip.

Good luck!

Hello,

You had them remove the wrong ticket from my queue. They deleted the latest one about this problem. I will create a new ticket to address this issue but we NEED to get this resolved. I sent an email replieing to a tech support email asking them to PLEASE read this. ALso, tech support, Please call me if you must, I sent my number to that same email and you should have it in my contact information, if not I will make sure it is there.

Joe

I created a new ticket, Please review ticket # WEB-625547

Thanks

Joe

Where is all the information we worked on all night about?

Joe

There are now 2 pages to this post.  Look below the last comment and click in the other page.

Copied and pasted the ticket numbers from your post, joelore... nothing else. Perhaps you gave me the wrong info? 

OK sorry I panicked. I started a new ticket and emailed Anthony back. I believe I have done all I can to get them to look at this problem. I did a forum post search and others see the same problem. Program will not work, asks for reg info twice AND are showing no record of ownership in Impulse. We shall see soon I hope. You have been a gem on this issue, thanks so much!

Joe

No we didn't.  Support merged the tickets so that they only have 1 to work on.

You need to have a bit of patience with this and as I mentioned in a previous post -

Support tickets are answered on a first come first served basis.  In order to keep your position in the queue, please do not send another email until you hear from a support tech.

Each time you send another ticket your position in the queue falls to the back.

There are other people requiring assistance.  Doc and I went out of our way to highlight your issue.

Support has told me they will look at your issue first chance they get, joelore. It's Monday... don't forget. They have a backlog too.

In any case, I promise you will not be overlooked. The Support folks are really great. I speak from years of great personal experience.

Ok, thanks for the help.

Joe

I can't believe this. I feel like I am being blown off. They merged my tickets again, that's fine, but the last post by tech support is the same one I got before simply giving me a link to the site where I can download the software again and acquire my serial number then they put the ticket on hold waiting for my response. I have done this countless times. I begged them to read this post in it's entirety, I just hope someone is following this besides you guys here because it seems like no one is reading this post or something. I am not a bitter person and I fully understand that they are busy, especially on a Monday but I got the same reply 3 times now just telling me to go to the registration site and look up my download and registration info. I replied to the ticket begging them to read this entire post as it has LOTS of info from you guys that I am sure will help. Check the ticket out if you want: UDQ-442064

Please don't think I am a bad person I've just been working on this for 2 days now. I exhausted the fact that it is my system and "seems" to be an activation issue I think because WB 7 asks me for my registration information several times AND Impulse has NO record whatsoever of my ownership of the program. Maybe I fell through the cracks and I am sure your techs are very good at their jobs and will get this fixed. I am just frazzled and babbling.

You guys have been great and I wish other companies had people like you working the forums. You Rock!

Joe

Hello agin,

Just for the hell of it, cause I did an Acronis restore to my pristine first backup, I tried installing WB 7 again, thinking maybe Tech Support did something on thir end. First thing I did was install Impulse and went to my account and WB 7 is still not there. So I installed WB 7 from the link Anthony gave me, it installed fine and ran. It asked for the reg info and took it then, again, when I clicked on a theme and clicked apply theme it asked again for the reg info, then did nothing. No themes will install.

Are there any known programs that can cause this kind of this, you know something it conflict with?

I am going back to that restore to make sure all the registry entries etc are gone for whatever tech support wants me to do.

Joe

Can you please include a picture of what you see when you apply the theme in Windowblinds?

I see no change whatsoever. I use the Windows 7 Basic theme so if I were to post a picture you would judt see the windowblinds screen over the Windows 7 Basic theme it never changes no matter which theme I try to apply with WB 7. I'd be glad to post a picture of that if you would like.

Joe

Hi,

Here is what see. It never changes no matter what theme I choose and try to apply. I hope this helps:

Keep in mind too. At one time through this whole mess I did try the trial and that worked perfectly. Don't know why.

Joe

We can try one more thing.

First - if you have a lot of WindowBlinds skins, Back them up.

Next - Run the Zapper program (you may need to run this as Admin) and remove the WindowBlinds program.

Reboot your computer.

Make sure you get the download link for WindowBlinds from https://store.stardock.com/myaccount/products

Install WindowBlinds and reboot your computer.

Hopefully this will resolve your issues with the program.

NOTE: Impulse is not the place to get updates to WindowBlinds any more so do not concern yourself with it not appearing in Impulse.

All the latest updates to Stardock products you own will be available only from https://store.stardock.com/myaccount/products

Support are off for the day so if these steps do not fix it then please wait until tomorrow for support to get back and check your screenshot and get back to you.

I shall try it and report my findingd. Thanks!

Joe

BTW, how do you like the new forum picture, pretty ugly huh... lol

Joe

Hankers,

There was one wierd thing I saw that I wanted to let you know about before I tried the reinstall. WHen I ran zapper it showed nothing to uninstall but there was one thing called Web Blinds in the "unload"tab of zapper and it keeps coming back. Every time I run zapper, just to check, it's back.

Never heard of it and never installed it.

Joe

Don't worry about it, Billy. errr Joe.

Crikies. You look like Billy Crystal!  If only your problem were.

There's this guy Harley. TheAVMan. I want you to talk with him, ok? About an avatar.

LOL! Now that you mention it I do kinda look like him if you look fast. Kind of makes you do a double take.... hehe

Anyway That did not work. Having the same problem and just restored to my pristine system state so the techs have a good clean slate to work with.

THere is still that pesky Web Blinds process that shows up in Zapper. As soon as I stop it and refresh the zapper screen it comes right back. I exhausted searching for ANYTHIN ressembling Web or Blinds both on my system and in the registry.... shrug... Think it's somehow part of Windows? Not ever in my task list.

Well G'night. Hopefully we will have a more productive tomorrow, as long as they don't send me that form letter again sending me to the download page, that isa not my issue as you well know.

Joe

I am getting the EXACT same thing. Bought it, can't register to update.. I've also got a ticket. Joe, please let me know if you find a fix to this.

Hi,

Something I thought of to check that may help the techs.

When I first install WB 7 and it runs immediately after the install it asks me for my reg info and seems to take it OK. I looked at the "about" right away and this is what I see:

Then I reboot and WB 7 does not load in the system tray as it is supposed to. So I run it from the desktop icon and try to apply a theme. At that point it asks me again for my registration info and seems to take it. BUT then I look at the "about" info and this is what it says now:

It seems to me, just a normal user of course, like WB 7 is not taking the activation code properly. I don't know. Maybe I am way off on that but this is some info I thought may help.

Thanks,

Joe

I thought it was worth a try so I uninstalled my Anti-virus program because there is no real way to turn it off completely unless you uninstall it. I use Eset's Smart Security. But no luck, still does not work.

Joe