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Phoon
Phoon
Join Date 10/2001
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Multiplicity issue on Server 2008

January 20, 2010 9:51:51 AM from WinCustomize ForumsWinCustomize Forums

I have my primary on Windows 7 x64 Ultimate. A secondary on XP SP3, and another on Server 2008 Std 32bit.

Ctrl-Alt-Backspace does not work on the Server 2008 box.

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Phoon
Phoon
Join Date 10/2001
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Reply #1 January 21, 2010 9:05:40 AM
from WinCustomize ForumsWinCustomize Forums

Hello?

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Phoon
Neil Banfield
Join Date 04/2001
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Reply #2 January 21, 2010 10:01:03 AM
from WinCustomize ForumsWinCustomize Forums

It may be you have blocked simulated ctrl-alt-dels on the Server 2008 via Group Policy.

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Phoon
Phoon
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Reply #3 January 21, 2010 11:31:51 AM
from WinCustomize ForumsWinCustomize Forums

Neil,

Ah.. a new local policy that is only in place on Vista and Server 2008 ( didn't check 7 ).

This did not correct the issue. 

1. Login to the remote computer as the domain administrator.

2. Click the Start Windows button, select Run, type gpmc.msc and press enter.
3. In the left section, select the desired domain, then right-click and choose Create a GPO in this domain, and link it here.
4. RIght-click the new GPO and select Edit.
5. In the left section, please navigate to:

       Computer Configuration - Administrative Templates - Windows Components - Windows Logon Options

6. In the right section, please double-click on the Disable or enable software Secure Attention Sequence policy and click on Enabled.
7. Set the policy option to either Services or Services and Ease of Access applications.
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Phoon
Neil Banfield
Join Date 04/2001
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Reply #4 January 21, 2010 11:56:55 AM
from WinCustomize ForumsWinCustomize Forums

That is not the setting.  There is another setting that allows simulated ctrl-alt-dels from services, signed apps or all apps or no apps.  Thats the setting you would need to check.

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Phoon
Phoon
Join Date 10/2001
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Reply #5 January 21, 2010 12:37:57 PM
from WinCustomize ForumsWinCustomize Forums

Neil,

Unless you can point me to the specific policy section this is all I find that references it.

http://www.islonline.com/help/isl-light/3-2/en/manual/index.html?i_sending_ctrl_alt_del.htm

 

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Phoon
Phoon
Join Date 10/2001
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Reply #6 January 21, 2010 12:48:04 PM
from WinCustomize ForumsWinCustomize Forums

Here's the deal.

With UAC turned OFF, you are supposed to enable the above group policy setting for Services and Ease of access applications.
Multiplicity does not respond to this.

With UAC turned ON, CTRL-ALT-Backspace works.

I do not want to have UAC on really.

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Phoon
Phoon
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Reply #7 January 21, 2010 12:53:00 PM
from WinCustomize ForumsWinCustomize Forums

Another good article on this issue ( which also exists when using VNC )

http://www.remkoweijnen.nl/blog/2009/03/30/sending-ctrl-alt-del-simulate-sas-in-windows-vista/

 

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Neil Banfield
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Reply #8 January 21, 2010 1:09:27 PM
from WinCustomize ForumsWinCustomize Forums

Multiplicity is considered an ease of access application.  I don't see how UAC being disabled should be having any impact on this though as if anything disabling UAC should remove limitations not add new ones.

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Phoon
Phoon
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Reply #9 January 21, 2010 1:27:32 PM
from WinCustomize ForumsWinCustomize Forums

Just reporting it as it is.

 It does not work with UAC turned off.

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Phoon
Phoon
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Reply #10 January 22, 2010 1:58:22 PM
from WinCustomize ForumsWinCustomize Forums

So.. what is the correct fix for this issue. It indeed works as I've stated above and I am applying the proper group policy settings.

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Phoon
Phoon
Join Date 10/2001
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Reply #11 January 25, 2010 8:44:18 AM
from WinCustomize ForumsWinCustomize Forums

emailed support@stardock.com . The solutions provided here are not correct. It would be nice to have this working on server 2008.

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Phoon
Phoon
Join Date 10/2001
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Reply #12 January 27, 2010 12:17:59 PM
from WinCustomize ForumsWinCustomize Forums

Ticket ID:  XER-784296 Department:  Support - ThinkDesk
Status:  Open Priority:  Received
Created On:  Jan 25 2010 08:50 AM Last Update:  Jan 25 2010 08:50 AM

2 days, 4 hours. No response from Stardock support.

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Phoon
Neil Banfield
Join Date 04/2001
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Reply #13 January 27, 2010 5:40:07 PM
from WinCustomize ForumsWinCustomize Forums

It looks like we need to contact Microsoft as the Ctrl-Alt-Del simulation is performed by a MS library.  It may be UAC disabled mode is something they do not support.

There is actually a new MP build going up in the next week, but a resolution for this will not be included.

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Phoon
Phoon
Join Date 10/2001
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Reply #14 February 11, 2011 8:52:44 AM
from WinCustomize ForumsWinCustomize Forums

Well, over 1 year has passed and this is still an issue. Any plans on fixing it?

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Phoon
Phoon
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Reply #15 February 14, 2011 9:52:11 AM
from WinCustomize ForumsWinCustomize Forums

?

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Phoon
Phoon
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Reply #16 February 15, 2011 9:34:54 AM
from WinCustomize ForumsWinCustomize Forums

Is there any life out there regarding this?

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Phoon
Phoon
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Reply #17 February 16, 2011 10:15:28 AM
from WinCustomize ForumsWinCustomize Forums

Any answers?

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Phoon
Phoon
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Reply #18 February 17, 2011 8:12:27 AM
from WinCustomize ForumsWinCustomize Forums

Day 6 since I've resurrected this thread. No answers.

Has this issue been abandoned?

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Phoon
Shirley
Join Date 04/2008
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Reply #19 February 17, 2011 9:47:36 AM
from WinCustomize ForumsWinCustomize Forums

This is a limitation of the newer OSes (Vista and higher).  Microsoft does not allow the SAS to be sent over a network to a machine with UAC disabled.  You will need to enable UAC or this will not work.

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Phoon
Phoon
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Reply #20 February 17, 2011 9:57:00 AM
from WinCustomize ForumsWinCustomize Forums

Ok. Not the best answer but at least this is not an issue that breaks the usefulness of MP. I'll just have to limit connecting to server 2008/Vista/7 systems as my secondaries.

Thank you for wrapping this up Shirley.

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Phoon
jpresto2
Join Date 06/2010
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Reply #21 March 27, 2011 8:55:14 PM
from Stardock ForumsStardock Forums

I use Bomgar for remote support - and it uses some sort of workaround to solve for this.. might be worth checking with them. I have a ton of w7/s2008 boxes that I can send ctrl-alt-del to without issue.

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