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Reply to Purchasing Icon Developer -- Dead End in IconDeveloper Stardock Forums

Yes, I got it in another, different email. Thanks, the issue seems to be resolved.

Reply to Purchasing Icon Developer -- Dead End in IconDeveloper Stardock Forums

Yeah I get that. My issue is that the nuke message doesn't give me the information that I need to know that "nuke" doesn't mean "completely removed for all to see." As far as I could see, a reply that says "We hid your private issue but our people are working on it" is smarter, easier, and more efficient and it's a win all the way around. I get my info, you don't have to deal with multiple emails using multiple people to answer my concern. Anyway, that's a minor s

Reply to Purchasing Icon Developer -- Dead End in IconDeveloper Stardock Forums

I tried that originally. I never got to d/l it so it doesn't show in my download folder. After I clicked "continue" on the pop up window I got, it disappeared (where the key appeared as well) and led me to this dead end.

Reply to Purchasing Icon Developer -- Dead End in IconDeveloper Stardock Forums

Ok. The message said, "This post was nuked. If you don't mind radiation, you can refresh to see if it's still there". I refreshed and it didn't reappear, so the conclusion is to accept the words "it's been nuked" as truthful. It would probably make customers more understanding if the response was, "We've hidden this post because of personal info, but it is being reviewed." Don't you think that might be a better response, reducing blow-back when it is 100% unn

Purchasing Icon Developer -- Dead End in IconDeveloper Stardock Forums

Now my post got nuked. I've paid for this software, and I'm not getting the link nor the registration key. What's going on? You don't allow us to email you, and you nuke posts when we try to get customer service? Once again -- I paid $10.59 for Icon Developer, I did not get a link to d/l the full version after I clicked continue on the pop up window. Please fix this!

Purchasing Icon Developer -- Dead End in Other Stardock Software Stardock Forums

I purchased Icon Developer. It cost me $10.59 after tax. Once purchased, a small window popped up with "Continue" and a product key. I clicked continue and the window disappeared. No link to the full product. No way to retrieve the registration key. none of this appears in my downloads or product key folder. Pasted is my receipt from Paypal. Please send me the link to download the product plus my product key so I can get this so