fmagos

Any update on this escalated/forward issue to Stardock Support team? I have been looking for updates on this thread.

Trouble is still happening. Multiplicity was uninstalled and reinstalled and the issue continues as per your suggestion. Multiplicity locks up on several computers. There are two subnets, two computers, and it locks up randomly. Here is what happens: the mouse stops responding then after rebooting it works again. This is a 9-1-1 Emergency site

Hello, is there any support for Multiplicity or is there a known cause so we can fix this problem? Are there any logs? Reinstalling doesn't fix the problem which is happening on all 35 computers.

Because it only happens when moving the mouse from one computer to another then the mouse disappears from the screen. Other computers are the same model and same software throughout the site and other installed sites but do not have MP are not locking up. There may may a software driver conflict or something else but I would like to troubleshoot it more in depth with the help of support.

Multiplicity locks up on several computers. There are two subnets, two computers, and it locks up 1 or 2 times per week. The mouse stops responding. After rebooting it works again. This is a 9-1-1 Emergency site and several machines are affected. Are there any logs or diagnostics so we can fix the trouble? Is live support available to conference call with us and an on-site engineer?