cconrath

Ok, I figured it out. It looks like the Fences upgrade does not consider the current email address attached to your Stardock account, even if you are logged in and initiate the upgrade from there. Instead, it is looking for whatever email address you may have had when you first registered Fences. For me, that was 5 years ago, so I'm lucky I remembered. This seems like a bug in the web form or an issue with how Stardock is managing account data. At a

I am having similar challenges... I am a registered owner of Fences 3, but when I try to upgrade to Fences 4 it says I am not eligible. Why would a paid license holder of Fences 3 not be able to follow your advertised upgrade process to move to Fences 4? Is there a separate link I can use to initiate the upgrade from my account? Thanks, Carl