Seems to be a caching issue. Let's give it a test with the new build coming shortly. Agreed that the 3rd party enhancement could be causing issues but tbd. Hopefully the new build will either fix, or provide us some useful logging. We'll show you how to set up that logging once build is ready.
When L is turned back on, do the groups/icons return to L, or do they stay stuck on C/R?
I believe that "hidden icon prevention" was something added in Fences 5 fairly recently, around v5.50. Give the current version on the website a shot! Just be sure to preserve your settings on uninstallation of 4, and you'll have your settings for your trial of v5 to see if it resolves the issue for you. If not, you can revert back to v4. The new workaround detects any icons that Windows places behind a Fence group and moves them to an appropriate spot. To be safe, you can take backup
Indeed this sounds like a caching issue. This is Windows itself rotating the wallpaper correct, not some other tool? And confirming that it does work correct when you toggle the blue option off and on until the next change? Will see if we can get the team to send a build with some extra debug information.
@Wild4fire, thanks for the report. Some good news! I'm noticing a very interesting oddity in this round of logs – and one that we're able to do something about. Technicals: When your monitor goes to sleep, it's doing something very interesting in that (1) it's disappearing altogether (system reports 0 physical monitors with 1 virtual monitor @ 1024 x 768) (2) the IDs of that 1024 x 768 aren't matching up between Explorer.exe and Fences.exe. I've implemente
Please try holding shift and right clicking the desktop. Does this cause them to reappear? Similar, does opening the Fences settings cause them to reappear? If not, finally, does right clicking the desktop and from the “View” menu selecting “Show desktop icons” resolve the situation? Thank you
Roger that. Able to upload again the new log? Thanks again
So just noticing – any reason you're not using this (new default) setting? We're looking at fixing the issue you pointed out as well with the legacy system and are taking steps based on your log, but you might see better results with this option. Curious if using that option resolves the issue in a way that's satisfactory.
Hi Wild4fire, I think this may be one we can only get a closer look at with advanced logging, if you wouldn't mind sending us a report. Steps are, open up the About dialog and select Enabled Advanced Logging, log out / log back in (or reboot) – then begin doing the steps to reproduce the issue. Reproduce & fix it several times over if you can, include doing things like restoring backups to attempt to fix, etc. Try to document it the best you can the steps you're taking,
Hi bert, I'm wondering if you could send us some advanced error logging. Might help us figure out what's going on. Screenshots will help as well! Whatever you can do to help narrate the issue. (Names of the Fence groups that are correctly showing up and/or missing are helpful too.) From the About screen, enable Advanced logging then log out / log back in, or reboot. Then, do stuff to try to reproduce. Restore a snapshot or two, turn monitors on and off, and do your best to document th
The perpetual license price reflects the strong recommendation that users go with the subscription so that they may stay up to date with an ever-changing Windows 11 (in addition to supporting development of new features, fixes, etc). The perpetual is available for users who insist on a perpetual license even if it's going to cost more + with less support. It's an illogical option for sure.
Hi mgwood, thanks for uploading the report. On first pass, I'm not seeing any specific problem. Can you describe more – and pasting in screenshots to help narrate if you can – of what the behavior you're seeing, verses the behavior you wanted/expect? We can then go inspect your logs and see if something is not lining up. Thank you.
Hi lucidrenegade, thank you for writing. Microsoft has been making rapid, significant changes to the operating system's user interface layer and there have been numerous breaking changes. These changes don't generally break the app "in full", but rather, some specific features & integrations have been impacted. A couple that come to mind: * "Peek" on Fences 4 for most users will not work with 24H2, as we had to completely rearchitect this feature's mechanism of action
Hi - yes no so this message is just saying a reboot is required. This message is only shown if Fences has been installed or uninstalled that session. The message is different if the machine has been rebooted. Please reboot your machine, and see if it gives you a similar error message, or if the problem goes away? Thank you!
My mgwood, could you please send in a troubleshooting report? You can access this from the Troubleshooting menu on the About page. We'd be happy to look into it further. We recommend: (1) Enable advanced logging, reboot (2) Reproduce the problem. Several times if possible, so that it can be clearly seen (3) Use the "Backups" feature to take backups before and after the "reproduction" step. You can access this from the "Layouts" panel, after tapping Rest
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Yikes! Can you send us an error report so we can take a look? Troubleshooting link, Create error report package. No need to turn on advanced logging for this one I think.
Hi @paulgerke, @rkatuna28 @all quick question- I'm wondering if you have the same screen resolution & DPIs on these different machines you want synced, or the same? Is their monitor configuration identical or different?
Possible to share screenshot? I'm not with the installer team but can try to look into it. Assuming you've uninstalled the app, try navigating %programfiles(x86)%\Stardock\Fences and deleting any files leftover there. If any files are locked, should be able to rename the files, and then on next reboot they won't be locked / you can remove them.
Hi hpeach, I see you've installed the updated version, but there seems to be a problem with the installation. Was the system rebooted after installation, or just logged off/on? I'm seeing a mis-match of version so the files in the log you shared. It seems the version loaded is an old version. It's likely you'll get a message box telling you this if you open the Fences Settings dialog. Can you confirm? Thank you! (If you haven't rebooted, please reboot.</
Hi, yes— it is not as automatic as you might hope, but if you double click the headerbar, it will toggle rollup being enabled. So, double click when you want to keep open, then double click again to close. I hope this helps.
Sounds good, let us know! 🤞🙌
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Hi mickbadal– Dev team stepping in here. So it looks like the "Music Tracks" group, you have docked to the bottom rolling out from the taskbar – but when you start up, it has "moved up" and the rollup is all messed up. Correct? Agreed this is a bug; one we found occurred not in all scenarios (else obviously this would have been a rampant problem) but in some. I do believe this is something we have addressed recently, in a number of ways (there's a number of re
Hi hpeach, new build as promised https://cdn.stardock.us/support/uploads/Fences5_5.8.5.6-j140-Setup.exe Give this a try and see if it helps resolve the issue. You won't see improvement after the first reboot after the install, but thereafter. If still an issue please submit another report, but I'm really hoping/expecting this should fix. Thank you!
Right. I guess gotcha is it "prunes" this data at regular intervals. So (1) either files actually not present at that time, or (2) somehow they're failing to register. Going to solve by: if the parent folder doesn't exist, don't remove the entry. This pruning mechanism is meant to make it so that if you delete a file, and then you create a file of the same name at a later date, the old data isn't "hanging around". But, if the parent folder isn't there... then, all bets are off. <
🥳🥳 Glad to hear it. Thank you for the report! Cheers cheers
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