anacondo76072

Here's the recording:

Neil, I don't know if you had the chance to talk to Sean Drohan, who suggested to me via email to create a new admin account and see if Start10 showed its account picture correctly. It did: Now, regarding my current account, I looked for those pictures and they were indeed not there. So I proceeded to convert my PNG account picture to BMP and stored a copy in C:\Users\YOURUSERNA

[quote who="Neil Banfield" reply="12" id="3652276"]Clearly something has changed on your setup[/quote] And what would that be? What exactly could affect your software in such a way? If it was so clear I wouldn't have contacted you about it, trust me. My account picture is showing perfectly everywhere else but in Start10: native windows start menu, windows lockscreen, windows login screen... it even works fine with classicshell's classic start menu. As far as I am concerned, it

So you guys are closing my support tickets now. Nice. And what exactly have you done to consider the issue closed, if I may ask?

Sure: http://i.imgur.com/eBacnSZ.png

I just uninstalled Start10 completely, removed all remaining files from my profile folder and cleaned all Stardock and Start10 entries from the registry. After that I rebooted my PC, and the regular Windows menu showed my account picture perfectly. I reinstalled Start10 after that and the black account picture is still there.

[quote who="sdRohan" reply="5" id="3651989"] ' but has no one assigned to it (even though it's 3 days old) ' Because you placed it on a weekend... It takes some time to catch up from those no-work days for us. [/quote] Fair point, but I placed it on a Sunday, and it's Wednesday today.

I haven't. It is a local account, and the picture C:\ProgramData\Microsoft\User Account Pictures\user.bmp exists on my system: As you can see it is not a blank, black picture as Start10 is showing: Since the Windows 10 style menu shows my picture correctly, I don't see why the modern style that I prefer to use can't.

So I was finally able to log into your broken support system and found out that my ticket is indeed there, but has no one assigned to it (even though it's 3 days old) So are you guys going to look into this anytime soon, or should I just buy a copy of StartIsBack?

I'm using regular Windows 10 Professional x64. When I select the Windows 10 style menu I can see my account picture indeed: Too bad I'm not fond of this menu's style...

Hello, I've been using Start10 for almost a year now (upgraded from Start8) and never had this issue before. All of a sudden, my account picture is not showing on the Start10 menu. Only a black circle is shown, as you can see in this picture: No changes whatsoever have been made to my system in recent times, it just started to show up out of the blue. I have tried version 1.