Hello, --------------------- **NOTE***: Fences 1 & 2 is not supported for the Windows 10 Creators Update. If your efforts are to get Fences to work with this update, you need Fences 3: https://www.stardock.com/products/fences/download.asp A link at the bottom is for prior Fences owner discounts. If you do have Fences 3, please continue with the below instructions. -------------
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There was an issue with the key type you had - we have fixed it. Try to activate with your OD key again please. ---------------- Sean Drohan Stardock Customer Service Manager
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Did you try the clean boot? Starting Windows with Clean Boot Click the link below to run through how to start Windows in a clean boot state. Then try running the game. Exit and reboot. Then try booting normally and see if the game starts. http://support.microsoft.com/kb/929135
[quote who="callmejacklogan" reply="2" id="3726471"] Am too having the same problem. Opened the window followed by the link which is shared by sdRohan still am unable. Thanks and Regards, John Welber [/quote] Did you go to your account and perform the deactivation as detailed here: https://forums.stardock.com/486311/accounts-and-activation-support-faq#d
Hello, Sorry to hear you are having trouble. That notification would be coming from Windows itself, yes? Could you post an image? ---------------- Sean Drohan Stardock Customer Service Manager
[quote]I've visited, read and downloaded the file ("install_weather_64.bat") to the desktop, that I think is supposed to patch or fix the weather docklet and right-clicked and ran as Administrator. [/quote] That file is from some time ago but it was a shot in the dark when the weather issue first appeared some weeks ago. It was not written to fix any current weather docklet issue. There are no immediate plans to address any weather docklet issue with ObjectDock.
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[quote]What is the relationship between the two brands and entities? [/quote] We are just reselling each others products - access to different markets. ---------------- Sean Drohan Stardock Customer Service Manager
Is the instigator (what is causing a change) a 'modern' or UWP app?
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[quote who="FungZhi" reply="8" id="3726210"] Sorry, It's my computer problem. I create a new account on my pc and I launch the game, it start now! Thanks for your patience [/quote] Excellent - glad it worked out for you. ---------------- Sean Drohan Stardock Customer Service Manager
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[quote who="FungZhi" reply="6" id="3726202"] Thanks for the advice. But I try the method that using bat file to remove my license but it said I dont have any lisence of Sins of a solar empire, is it normal? [/quote] That is just one of many things on that page to try a help - please try them all.
Stardock Forums
Did you try the clean boot? Starting Windows with Clean Boot Click the link below to run through how to start Windows in a clean boot state. Then try running the game. Exit and reboot. Then try booting normally and see if the game starts. http://support.microsoft.com/kb/929135
[quote who="amaurycdsf" reply="13" id="3726121"] how would that work? [/quote] Each PC would make a VPN connection that puts them on the same subnet.
Hello, Sorry to hear you are having trouble. Please see: https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct ---------------- Sean Drohan Stardock Customer Service Manager
[quote who="Huiskesmartijn" reply="6" id="3726115"] That completely disables fences, which makes my icons show like this on startup. [/quote] That is what you asked for, yes? [quote]Was wondering if it is possible to hide fences on startup without having to hide them before turning off my pc. [/quote]
[quote who="amaurycdsf" reply="11" id="3726112"] the primary and secondary are on different subnets. [/quote] The the only way it will work if if you use a VPN to bridge them - getting them on a common / shared subnet. ---------------- Sean Drohan Stardock Customer Service Manager
You could use this registry entry to disable Fences but you would need to reboot to see it happen. https://cdn.stardock.us/support/uploads/ToggleFences.zip ---------------- Sean Drohan Stardock Customer Service Manager
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Hello, Sorry to hear you are having trouble. Please see: https://forums.stardock.com/486601/sins-of-a-solar-empire-rebellion-support-faq ---------------- Sean Drohan Stardock Customer Service Manager
Almost without exception, when a MP primary cannot see a Secondary, its that they are not on the same subnet or a firewall issue on one or each. If at all possible, please try them wired via Ethernet and follow the connection troubleshooting closely: https://forums.stardock.com/486104/multiplicity-support-faq#connectionissues ---------------- Sean Drohan Stardock Custom
Hello, Sorry to hear you are having trouble. We have exhausted all the the known causes and remedies for your reported issue. As you can see from your other PCs, Fences does work without the performance hit you are seeing on the 1. We would suggest continuing to experiment with the elimination of 3rd party apps you have running on it. ---------------- Sean Drohan Stardock Customer Service Manager
Can you ping the Secondary from the Primary?
[quote who="amaurycdsf" reply="5" id="3726077"] No errors. I just can not find / connect to the secondary PC [/quote] Ok... What were the results after following this? https://forums.stardock.com/486104/multiplicity-support-faq#connectionissues ---------------- Sean Drohan Stardock Customer Service Manager
I have again sent you a PM (Private message). ---------------- Sean Drohan Stardock Customer Service Manager
[quote]Windows 10 Pro 17744Rs5 (I'm developper) [/quote] So you are on a preview version of Windows 10? I am afraid we cannot support issues on preview versions of Windows 10. ---------------- Sean Drohan Stardock Customer Service Manager
Hello, Sorry to hear you are having trouble. Your order attempts are failing one of our fraud checks. If at all possible, please try using PayPal. ---------------- Sean Drohan Stardock Customer Service Manager
Hello, Sorry to hear you are having trouble. Can you provide more details about what is wrong - what errors are you getting? ---------------- Sean Drohan Stardock Customer Service Manager
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