sursubbu

sursubbu

Joined Member # 3669777
1 Posts 3 Replies 162 Reputation

[quote who="Zubaz" reply="8" id="2735107"] Download and archive. This is a pre-install archive and can be unarchived on any system. Installed archive. This is an archive made from the existing installation. It is specific to the OS that the app was installed on. [/quote] Is this difference made clear to the customer? Can the Stardock support people tell me where I might have missed this? If not, it's a serious lapse. You cannot expect custome

23 Replies 8,009 Views

I had purchased an Object desktop subscription just last year and archived my installs. Now I shifted from Win XP 32-bit to Win 7 64-bit, and I find that Impulse does not restore my archives saying that they were not compiled for this OS. Writing to Stardock support gave me this reply: [quote] Hello, Unfortunately, if the archives were not created using the Download & Archive method, they

23 Replies 8,009 Views

Hi there. I purchased Object Desktop last year when I had Windows XP 32-bit. Now I shifted to Windows 7 64-bit and Impulse does not allow me to restore my archives saying they were not compiled for this OS. On the other hand I don't have access to my existing purchases from the Impulse Store because my subscription has expired. Isn't there a means for me to have my purchased versions compatible with my current OS without having to buy it over again?

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