kimk546

kimk546

Joined Member # 2181
9 Posts 77 Replies 907 Reputation
Reply to Pre-order and moving in Stardock Support General WinCustomize Forums

It will be no problem to update your shipping information before the game is sent. Just email sales@stardock.com with your new address when you have it, and your order number. They can see to it that you're game is sent to the right place!

2 Replies 1,337 Views
Reply to New Master Skin: Zing! for WindowBlinds in WinCustomize News WinCustomize Forums

Nyxmorph , I realize you had a problem with your order, and I apologize for this. But please know that our payment system is working. We are not taking payment without order fulfillment, and you will see that your email was responded to not in 2 days time, but within a matter of hours.

19 Replies 6,411 Views
Reply to I'm heartbroken in Pets & Nature Stardock Forums

My heart is broken for you. There isn't much sadder than the loss of a pet, at any age. Poor baby. Please know that you guys will be in my thoughts.

18 Replies 49,775 Views
Reply to Also having a problem with weekend purchase in Stardock Support General WinCustomize Forums

Because your order contained The Witcher, which has not yet been released, the entire order was saved by our system as a preorder and has not been charged. If left as is, your order will not be charged and fulfilled until The Witcher is released, at which time your entire order will be charged and filled. Otherwise, please email sales@stardock.com , who can cancel this existing preorder so you can pla

1 Replies 2,214 Views
Reply to Does sales ever answer the phone? in Stardock Support General WinCustomize Forums

If you have left a message, Sales will return the call. Otherwise, your email will be responded to. Thank you for your patience. From your description of what happened above, it sounds like what is showing on your bill are pending charges for the failed attempts to order. You mention there were issues with the billing address. In this case, your credit card company should show these charges as "pending," and these pending charges will disappear from your accoun

49 Replies 27,824 Views
Reply to Cannot download purchased dream in Stardock Support General WinCustomize Forums

If your order contained The Political Machine, it's been saved as a preorder, and has *not* been charged, nor will be until The Political Machine is released. Please see my email reply from sales@stardock.com for advice and respond to the message so we can assist you with a resolution.

8 Replies 27,293 Views
Reply to Packaging Issue in Sins of a Solar Empire Sins Forums

[quote]Even I Stardock sends me the 'missing content', it will again cost $15 to get it passed customs.[/quote] Drop an email to sales@stardock.com so that we can assist you. What you claim above is not true.

41 Replies 32,023 Views
Reply to my colors in WinCustomize Site Issues WinCustomize Forums

Hi Grayelk, Could you drop an email to support@stardock.com with information about the problems you're having - include any error messages, etc - so our Tech Support reps can take a look at this for you.

4 Replies 3,109 Views
Reply to Object Desktop Discount and Paypal in Stardock Software WinCustomize Forums

Just to clarify, the 20% discount on Master Skins is only available to current WinCustomize Subscribers. Object Desktop subscribers don't receive this discount. However, Object Desktop subscribers are eligible for discounts on most of the Stardock Premium Suites (available from https://www.stardock.com/products/odnt/od-discount.asp ).

10 Replies 10,131 Views
Reply to Object Desktop Discount and Paypal in Stardock Software WinCustomize Forums

I'm afraid that currently the webstore won't allow you to use PayPal if your redeem a discount. PayPal gets a little tricky about this. Email sales@stardock.com regarding your credit card order error message and we'll be happy to assist.

10 Replies 10,131 Views
Where is my mind? in Misc JoeUser Forums

This topic deserves a better presentation than I'm about to offer, but I'm too distracted by nothing, I don't have the level of concentration - on demand - I used to, and (hopefully not really,) I've gotten too dumb. Generally speaking, elementary school and junior high - "grade school," we always called it, as I went to the same school K-8 - was a breeze for

2 Replies 5,201 Views
Reply to got ripped off and I am mad in WinCustomize Site Issues WinCustomize Forums

(...and by the way stardock, I am still waiting for your sales to tell me why I can't download a copy of something I purchased along w/inital subscription... 2 yrs ago CustSupport said they'd investigate & get back to me, but no hurry -- I am the patient type I am ) Hmm. Could you resend your request to sales@stardock.com ?

94 Replies 15,013 Views
Reply to Worst sales support ever in WinCustomize Talk WinCustomize Forums

We regret that you have had such an unpleasant experience with the Stardock webstore. Due to the nature of our electronic distribution method, Stardock is frequently the target of fraudulent credit card activity, and therefore has heightened security measures over most online webstores. Please email sales2@stardock.com and we'll see what arrangements can be made.

21 Replies 7,432 Views
Reply to What is Wrong with the DA purchase website? in Galactic Civilizations II GalCiv2 Forums

Sounds like the store is recalling each item added to your cart. Plus, any time you use the back button in the store, extra copies might add to your cart. You can close your browser, open a new one and begin again. Or, go to your cart and change the quantity to 1.. Be sure to hit the Recalculate button to save the changes. If you continue to have problems, email sales@stardock.com for assistance.

3 Replies 5,850 Views