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Owens Corning Basement System Experiences

Owens Corning Basement System Experiences

Post your experiences here

Back in 2003, I had my basement finished using the Owens Corning Basement System.  It's an alternative to dry-wall that looks similar to dry-wall but is actually soft to the touch (that is, it is almost like a cushion).

The advantages of Owens Corning's system to normal dry-wall (According to Owens Corning) include:

  • Basements can be finished much quicker.  The 1200 square foot or so of our basement that we got finished was done in about 10 days (compared to months with dry-wall).
  • It is very damage resistant -- it doesn't scratch, it looks the same 2 years after the fact.
  • It is allegedly black mold resistant.  Drywall, being made of wood, can serve as a place for mold to grow.  Owens Corning's system is synthetic, nothing grows.
  • It's water damage resistant -- you can get it wet and it looks fine once it dries.
  • It acts as a great sound proofing mechanism.  The basement is quiet.
  • It has good acoustics. Great for home theaters and such.

It also has down sides:

  • It's quite expensive. Significantly more-so than Dry Wall.
  • The sales people who sell it use an obnoxious hard sell technique that is, IMO, borderline unethical.
  • It is hard to modify. That is, you want put shelves or "nail" things to the wall, you really can't, you have to do it with special fasteners since the wall isn't made of wood, it doesn't support other structures being placed on it well.
  • You're tied into Owens Corning for repairs, modifications, etc.
  • Bears repeating - the sales people who sell it use rather unsavory sales tactics in which if you don't actually bargain them down you could pay 2X as much as you really should.

My original review can be found here.  Since it was the first review on a major site, it has over 150 different websites pointing to it. 20,000 people alone have visited because it shows up high in Google's search engine.  But it also means that there's hundreds of comments which can be hard to go through.

So I've established this running article as a way for people to post their experiences with Owens Corning Basement System. 

My overall experience has been positive. But since I run a company and deal with aggressive sales people all the time, I didn't have a problem neutralizing their sales techniques.  But they are unusually aggressive (note that these sales people rarely work for Owens Corning directly, they work for other companies who sell it).  And our experience was mildly soured by attempts to nickel and dime us at the end. 

But overall, 2 years later, I'm pretty happy with it and am glad we went with it. I do sometimes get jealous of my neighbors who did a true "full finish" basement that looks like their upstairs.  But then I remind myself that it took them 6 months to do that whereas mine was done in 10 days without any mess or fuss.  It's not for everyone but for us, it worked out pretty well.

Please feel free to share your experiences in the comments area and I will try to post some of them here from time to time.

345,084 views 247 replies
Reply #201 Top
I recently had a owens-corning salesman at our house in N.J. He also was agreesive in trying to sell us the product that night. I believe that he was actually drinking before he came here- I could smell the booze on his breath. He also raised the price when I simply asked him what is the total square footage that he calculated. His comment was that he made an error and if I did not bring it up, the price would have been $3,000 less! I was ready to throw him out at that point. I also found out that his calculations were way off.

Anyhow, the quote ended up being around $60.00 per square foot, which is outragious.
I am writing a letter to Owens about this individual. Obviously, we are not buying the system.
Reply #202 Top
Want to get comic relief? Just request a OC salesman to come to your house. The "nut" that they sent here gave us a quote over $100/SF!. The idiot couldn't even measure the room right. He was off by over 150 SF. I believe that he was plastered when he came here. My wife and I were laughing for an hour after he left. I couldn't believe the sales tactics that were used - kind of gave us flashbacks of the car salemen of the 80's.

DO NOT SIGN A CONTRACT ON THE INITIAL VISIT FROM THESE NUTS111 Price around, you can do much better. OC does have teflon in it which is known to be TOXIC!!!!!!!!! This company and their sales contractors should be investigated.

AGAIN; however, if you want some comic relief, invite one of their salesmen over!!!!
Reply #203 Top
This whole blog is becoming a joke!! Lets call it what it is. Guys from TBS, acting as people taking shots @ OC. I guess if you cant beat them in quality you must resort to petty games like this. All consumers reading this should take it with a grain of salt. Don't beleive everthing you read on the net.
Reply #204 Top
Just curious, why do all of you refer to the pricing as a 'Square Foot' pricing when it is not going on the floor? If you were to base it on sq ft, shouldn't that be based on the sq ft area of the wall itself that is being covered? Because layout & floor plan can be different for different basements...

For example, if you have a 900 sq ft basement. You can have one 900 sq ft room. Or you could have 3-300 sq ft rooms.. The latter would obviously require a lot more material, to cover the interior walls, and therefore cost more. Yet the footprint is still 900 sq ft... Its not like ceiling or floor coverings where the sq ft really matters...

So if you have one wall that has a 7' ceiling, and is 20' long, that would be 140 sq ft of material to cover it. The floor footprint & that square footage is pretty irrelevant.

I recently had my basement done with the Owens Corning stuff & I must admit I would not have changed a thing. I was a little nervous about the price at first, but once I saw the completed project & realized how beautiful & durable it was i didn't look back. Not to mention all the things they did BESIDES the walls!! Like all the electric, the hi-hats, I got 3 windows replaced, they created a boiler room to proper code, they covered the columns & poles with beautiful covers, etc... I mean, none of that has to do with the square footage of my basement at all.

I mean, there are reasons why cheap products exist & expensive products exist. Sure, the Owens Corning system is not for everyone. But only based on its price. But I think the whole reason for all of these people whining & complaining on here is because they could not afford a product this nice. They are the same people who say "BMW and Mercedes suck" because they can only afford a used Ford. And thats ok!! Thats why used Fords exist, and thats why cheap materials for construction exist. And just like a used Ford will get you to point A to point B, drywall can and will cover your walls. But on the same token, there are better vehicles out there with more style, features and benefits. And there are also better materials for your walls.

I choose not to live a life of mediocrity, and I enjoy the nice things hard work rewards you with. But I dont understand why so many try to talk people out of a nicer product just because they can not afford it... And I would never again think twice about doing my basement exactly the same all over again...
Reply #205 Top
owens corning basement system sucks. a complete waste of money. abetter product on the market is total basement solutions.
there web adress is www.liremodel.com
this product will outlive you and is cheaper and more functional as well.
bottom line buy this before theres
Reply #206 Top
I had the same problems with the owens corning people and also Erie construction. Same sales tatics.............I did how ever find a company that has a great product, no real high pressure sales and a whole lot less money then Owens or Erie.....If you are thinking about doing your basement......look up Impressive basements
Reply #207 Top
My basement is 1200 sqare feet.Original price was 52000.00 then quickly dropped to 42000.00 with promotions.I politely laughed the rep from Owens Corning out of my house.Drywall is significantly cheaper and even if i had to rip it out and do it over it would still be much cheaper.OWens prices are way too high.I cant wait for the follow up call so i can laugh at the person who wants to see how i feel about Owens.
Reply #208 Top
YOu sir could not be more right on.For 50000.00 i could think of a million things id rather use the money for then and overprised basement
Reply #209 Top
I find it interesting that a Remodeler Magazine Top 500 home improvement company (based primarily on sales volume) called Ambassador was out to our house about 6 years ago to price new windows and not only did they use the same hard-pressure, sleazy sales tactics that have been mentioned here, (here comes the interesting part), they are now an OC Dealer in Central Pennsylvania. When an OC dealer comes out to your home he is a middleman with lots of leeway to try to get as much mark up on the job as he can get out of you. For those that are happy with your systems, good for you, honestly. But shame on these dealers for treating homeowners like blooming idiots. The poor suckers who fall for their outrageously inflated project prices pay for those who were smart enough to RUN the other way from such disgusting business practices. Those are the contractors who give everyone a bad name and the public needs to hold them to higher standards. A great product doesn't override the fact that I was just treated like a fool. They won't get my business that way.
Reply #210 Top
Last week ,I made an appointment for OWENS CORNING people to provide with a price quote on our basement . The salesman informed me that a gentleman from o.c. would be at our house at the prearranged date to show me a quick video , take basement measurements and shoot me a systems quote. Instead of one rep showing up at my door , I was surprised to find two guys , who wasted no time in taking the basement measurements . While one guy gathered the specs on my basement , the official sales guy decided to build on a fast relationship with me . Although the two o.c. reps were friendly enough , they persisted in pushing their testimonial video for me and my wife to view. My wife had just come home from work and was dealing with a computer issue with a local big box store and was temporarily distarcted .The sales rep continually urged me to let my wife sit with them to watch the video and discuss basement system pricing and options. After a short time , I watched the video , even though I told the rep that the material was the same video that I had watched on the o.c. website the previous night. Finally , the rep from o.c. who took the basement measurements , joined his co- worker and myself upstairs in the kitchen . Iin talking with both of the o.c. reps , I had mentioned that my wife might not be able to join us with their presentation but I was prepared to negotiate or at the very least evaluate and consider their proposals for remodeling. They were firm in telling me that due to company policy , they were not permitted to discuss price with me unless my wife was able to sit in on the whole process. Is it just me or is that a line of B.S.? Even still , I was curious about the price of their product and wanted to hear them out . Eventually my wife joined us at the kitchen table , and within one minute both of the reps asked me for something to drink. Now that might seem insignificant to most , but prior to their visit, a carpenter friend of mine prepped me on sales tactics the o.c. might use. He said a common tactic that sales reps employed , was to get the homeowner to "work " for them in that they would , in a subtle manner have you do things for them . A classic tool used by reps was for them to get the homeowners to fetch them something to drink or eat . My friend told me that reps felt that if the homeowner did what they asked , their experience told them that the homeowner was more easily manipulated . In theory I understand what he was telling me , but when they actually asked me to get them something to drink , I did so as a friendly gesture , although my friend's warning echoed in my head. Finally , the sales rep looks at my wife and asked her if she had at least ninety minutes to spare for their presentation.(UNTIL THAT MOMENT, NO MENTION OF A NINETY MINUTE PRESENTATION HAD BEEN TALKED ABOUT)My wife chuckled and said no , but that ( motioning to me ) I could hear them out .( After haggling with idiots on the phone about computer issues for an hour my wife was not in the mood for pushy salesmen ). When they realized she wasn't kidding , they reluctantly closed their laptap and briefcases . Now , we did agree to arrange another appointment shortly after Christmas , but quite frankly , although it was my idea to invite them into my house in the first place , their probing questions on the value of my house and taxes I pay, in addition to the average value of homes in my area was a little amateur at best . The O.C. guys will not be permitted back in my house !! If they were talented , they would already have been well versed in a market analysis of my community ( they drove to my town from a Chicago suburb ). It seems ironic to me that sales reps can comment on the beautiful neighborhood and attractive home their clients live in, without giving much thought to how their potential clients purchased said property . Their condescending , and pushy style is offensive to reasonably intelligent people who live in beautiful neighborhoods with nice houses . My wife and I commented on the fact that the O.C. reps were no different than the TIME SHARE HUSTLERS and the boiler room tactics they employ. And while quality never goes out of style , the same can be said for professionalism .
Reply #211 Top
After living with our OC basement system for the past year, I can tell you that I completely hate it. It looks SO cheap! There is nothing beautiful about it, and it looks like an industrial office setting rather than a cozy home environment. Want to hang a picture? They give you a box of 25 pins that you stick into the wall, and if your picture is heavy, then they recommend you use 2 pins. Cheap and tacky! The ceiling hangs funny, the plastic molding is not connected tightly and you can see gaps everywhere, and they actually GLUED the molding around the windows, which is now falling apart. This stuff is an absolute joke, and I'm disgusted and embarrassed that I actually bought into it. We've been calling the company that installed it for months and months requesting that they come back to repair and finish up the work that still needs to be done, and whaddya know, they're simply just too busy. Do yourself a favor and DO NOT INSTALL AN OWENS CORNING BASEMENT SYSTEM IN YOUR HOME unless you're trying to achieve a cheap, tacky look and suffer the indignity of no support when it starts to fall apart.
Reply #212 Top
tomorrow is the end of my cancellation period.
we're paying 34,500 for 800 sf, which works out to about 43bucks per sf.

alure is doing the work, and they have a great reputation.

still, the price seems steep... is there an OC/Alure customer out there who can offer some reassurance?

thanks!

Reply #213 Top
Just curious ... did the salesman push the Owens Corning company itself in his sales pitch? Did he mention how huge and financially secure OC is, and how long it's been in business? Did that add some comfort level to your decision in going with this basement system? I wonder about this, because the OC company itself doesn't seem to have any relationship with the support or guarantee for this product. If you're not happy with the job or if something goes wrong or if it's installed sloppily or incorrectly, I'm pretty sure the OC company itself is not involved and has no clout or involvement with the resolution of complaints. You should check out the company who is installing the system rather than depend on the reputation of the Owens Corning company.
Reply #214 Top
We also had our basement finished with the OC system. All the benefits are true except... One of our panels is coming apart at the corner. Kids and Pets are a problem no matter what they say. And when the product falls apart.. well lets just say you are stuck. The installer won't return calls, OC runs you around filling out forms and submitting paper work just to get you back to the contractor who doesn't return calls. My contractor is out of NY and did our install in NJ. I am in the process of contacting the BBB.
Don't buy Don't buy Don't buy
Reply #215 Top
If you live in the Columbus area, try giving Champion a call. My wife and I went through the OC torture chamber and after doing some research, found out that Champion offers a simular product (actually better in several areas) and our basement was several thousand dollars less with them as compared to the rediculous quote we got from OC. We have since referred two of our friends to Champion and they love everything about it.
Reply #217 Top
I have a better product then OC, with all of the same advantages for substantially less money. Our product is much stronger, and you can hang a flat panel tv from it. I install in Maryland and Northern Virginia. Please let me know if you are interested.
Reply #218 Top
In repsonse to "Happy with installer". I would like more information about your installer, Dan. Do you have his number? I do not want to contact OC regarding it. I'm currently unhappy with my drop ceiling, seems my OC installer cut corners (no pun inteded). If he's in the western suburbs I'd like to give him a call. Thanks!

Jeff
Reply #219 Top
Problem with Cancellation!

Count me among those that signed and instantly regretted it! I cancelled the next day by signing the Cancellation Clause and overnighting it to their office. They called me on the phone and told me that a "Zone Manager" had to come out to my house and have me sign some papers to "release me from liabililty." Did anyone else have any problems trying to execute the cancellation clause? Any experiences or advice would be greatly appreciated. I really thought I was dealing with Owens rather than some franchise operation, but I do hold Owens responsible for operating this way - what a rotten company.

Reply #220 Top
I just saw a post elsewhere that a woman had a problem with her HVAC system after they came out (she claimed it was triggering her fire/heat alarm with her security company).

When our salesman was at our house I asked him about this because I knew the furnace needed adequate ventilation and they were going to box it in. He promised another "ceiling vent" above the furnace, but could not tell me where it vents. I just watched the Bob Vila video, and in the background on the film the men from OC were doing just that - putting the furnace and water tanks in a small, enclosed area - I couldn't believe it! A few years ago we had someone come out to service our furnace and he warned us to be sure the area remained well ventilated - that air needs to circulate.

On the "release of liability issue," I'm guessing it was OC's way of making an excuse to come out and talk to me and see if they could re-negotiate the terms of the contract. I am in no mood to re-negotiate and told the woman on the phone that no one from that company had better come out here, and to just cancel my contract. If I have any problems with the cancellation I will re-post, but I properly cancelled under the contract, so I don't expect any (I hope!!).
Reply #221 Top
Does anyone have any experiences with the OC basement system that includes a pellet stove or some sort of wood burning stove? Can they work around that? Cost extra? ...
I want to keep/upgrade to pellet(?).
Thanks.
Reply #222 Top
Thanks for the info, unfortunately for me it is too late. I just have my basement done and have mixed opinion about it. I do like the low mess, and wall accessibility. Aside from that i wished i did it myself. I have a 4 and 3 year old kids so you can imagine how much i can do without them being in the way and playing with my tools. I completely agree with regard to the predatorial sales tactic employed. I ended up paying about $40/sq ft. The salesman gave me an estimate for the basement without the specifics regarding material cost, labor cost, or any kind of breakdown at all. I wanted to think about it, he flat out refused to leave. After about 5 minutes, not kidding, 5 minutes of insisting to think it over, i gave in and signed the contract. In retrospect, i should have called the police. He backed off the original estimate of $48,000 to $36,000 (no flooring) but at 900 sq ft, i now find out that is still very expensive. I originally estimated to be able to do it myself for about $12,000 but figured 2 weeks for a basement is a good deal. Well, it actually took 7 weeks to complete the basement. Had i known that, i would have done it myself. They also neglected to apply for a permit, get electrical inspection. When i asked them, they say they will get an electrical inspector out if i "like". SO i said yes and decided to call the township, turns out i needed a permit also. When i asked them they said they called the wrong township and the third party inspector came out and looked at my 40/40 electrical panel and said the 3 added circuits made it over yet put a pass sticker on it anyway. When i called Owens, the manager said when he was out drawing up the blueprint, he made a mistake and counted the AC and dryer breakers as 1 each instead of 2 each, that he didn't know that the double breakers are counted as 2 even though they have 1 toggle. Likely story. now they refuse to add a subpanel unless i pay for it at $1500 after the fact. He gave me the option to have their people come out and pull the circuit and have my choice of people to come out and install a subpanel to power up the basement. I was hoping that they are willing to correct their "mistakes" to make it compliant but they already got the money and i doubt i will ever see them again. The 2 smoke detectors they were supposed to install they left in my electrical closet with a roll of wires and said they did not want to tap into my security system which is fine but they were not even hardwired and put up. This whole debacle is unfortunate as a good product is tainted by unscrupulous and unethical people. I guess you live and learn
Reply #223 Top
Just curious, why do all of you refer to the pricing as a 'Square Foot' pricing when it is not going on the floor? If you were to base it on sq ft, shouldn't that be based on the sq ft area of the wall itself that is being covered? Because layout & floor plan can be different for different basements...
. But I think the whole reason for all of these people whining & complaining on here is because they could not afford a product this nice. They are the same people who say "BMW and Mercedes suck" because they can only afford a used Ford. And thats ok!! Thats why used Fords exist, and thats why cheap materials for construction exist. And just like a used Ford will get you to point A to point B, drywall can and will cover your walls. But on the same token, there are better vehicles out there with more style, features and benefits. And there are also better materials for your walls.

I choose not to live a life of mediocrity, and I enjoy the nice things hard work rewards you with. But I dont understand why so many try to talk people out of a nicer product just because they can not afford it... And I would never again think twice about doing my basement exactly the same all over again...


Your reasoning with the pricing is valid, but i doubt that many people are going to separate the basement into many rooms,since the open space is the appeal of it. As far as the product is concerned, i admit it is a good product as long as you don't have kids. Drywall can be painted as often as you feel like changing the colors, ripped out and replaced by yourself in less than a day. With the OC, you can't buy a new panel even if your life depends on it. There is the issue of cost to value ratio, ND. Just b/c it's expensive does not mean it's the best. Take a minute and go to consumer report website and see which column of reliability your MB and BMW are listed in.
I have the OC system and i do like it, it just irkes me that i can not buy the material to do it myself. The trims don't line up, the salesman pushed me to sign right away without time to compare prices or think it over, they put 3 more circuits into a panel that is already full and now tell me that if i would like to make it code compliant, i need to pay extra for a subpanel at 1500. They did not apply for a permit or have the electrical inspected until i mentioned it. By the way, took them 7 weeks to do it, not the 2 weeks that makes the system so appealing to me in the first place. For people who worry about drywall dust, The Home Depot sells the vaccumn attachment for the sander. I actually use it often with my HEPA filtered vaccumn and then chuck the filter. Don't get me wrong, the OC is a fine product, but you can't install it yourself because it's not available retail so beware of the people you will be dealing with. No product however great can compensate for the unethical sales tactic and people involved.
Reply #224 Top
My wife and I are looking to finish our basement and have heard about the Owens Corning basement finishing system. Alure is the only company listed on the Owens Corning website to install the system in our area so we called and had them come out for an estimate. The "design specialist" that showed up refused to discuss the job or give me a quote since my wife wasn't there. He said that since ~80% of people who "take time out of their busy lives to both be there" for the consultation/sales pitch end up signing with them and ~20% don't, they (Alure) don't care to waste their time with the other 20%. When I asked him if he personally was a licensed contractor, he said he was not but then gave me a litany of reasons why his company and product were better than all of the others. He went as far as to show me a letter from Nassau County that talked about another contractor (I won't name them here) that used "unconscionable" business practices, I suspect this was a scare tactic. Then he assured me that his company was better and more ethical, was this a confidence game? .. still not sure.

Requiring my wife to be present smacked too much of one of those hard sell techniques timeshare people try to use to play you and your wife off of each other. I haven't decided whether or not to call these people back yet but I will be getting quotes from 2 other contractors. I'm sure Alure is a good company but their sales approach leaves allot to be desired.
Reply #225 Top
i used to work for owens corning,and i lasted 3 weeks,which is what it took for me to find another job..
owens corning franchises will hire anybody,even sex offenders,to come to your house and pitch their product,because their turnover is so high.
the sales rep makes nothing unless there is a sale,they dont last long at all.
their call centers are full of convicted felons who know your personal information.
their financing is done by some of the worst predatory lenders in this country.

stay away from this outfit,the owners of the franchises are all scumbags.