If it's on the floppy, tell her to copy it anywhere on her hard drive and double click it.

Tell her to boot-up normal and run it.... Make sure to tell her to turn off her internet connection.

ok she's doing that now

Since you guys are on the phone, if she says it still won't run then tell her to boot into full Windows and copy to the hard drive and run it with a double click.

I think she can just run it from the disk...steps off Garys toes litely

Annie, if she turns off the Internet Connection, she won't be able to get the patch....

Gary, Stinger is a stand alone program...It need's not the internet

The MS Patch is what I'm referring to...she needs to install it.

I am a little concerned about that re-direct. There's nothing stock on my machine...isn't there a shortcut in system tools or somewhere to take you right to Windows update site without having to open up IE?

This may sound dumb but how do you know if and when it(Stinger) has completed the task?

I think it says ....'Done'

It will stop running and report it's Victories

If she has a reasonably fast HD, it should only take 10 minutes or so, depending on how many files she has.

Mine took about 70min...I have a lotta crap on mine

she says it didn't say anything just made some clicking sounds and error message came up and said "Stinger has encountered a problem and must close....send report or don't send?

Tell her to shut down any running programs (Norton would be one) and try again

ok

Is she off the Internet?

She say it's on but this computer of hers still keeps shuting down........man this is frustrating

Hold on....we're going to stop this 'shutting down' crap....give me a sec...

She's not off her internet connection....Is she on cable?

This worm may cause LSASS.EXE to stop responding, which forces the operating system to shut down after 60 seconds. If your computer starts to shut down, follow these steps to abort any system shutdown that may be in progress.

On the taskbar at the bottom of your screen, click Start, and then click Run.
Type: cmd and then click OK.
At the command prompt, type: shutdown.exe -a and then press ENTER.

she's not on cable......DSL

This is optional and I don't think she'll need to do it, but just in case:

You can temporarily remove the vulnerability that allows the worm to infect your computer by creating a log file.

Create the log file

On the taskbar at the bottom of your screen, click Start, and then click Run.
Type: cmd and then click OK.
At the command prompt, type: echo dcpromo >%systemroot%\debug\dcpromo.log and then press ENTER.
Make the log file read-only

At the command prompt, type: attrib +R %systemroot%\debug\dcpromo.log and then press ENTER.

If she wants to disconnect from the internet, have her just unplug the J45 plug from the back of her computer or modem.

YES!