Stardock will be closed for the week starting on Monday, June 29th and we will be returning on Monday, July 6th. We will be monitoring support tickets and forums during this time but expect delays in responses during this time.
Stardock Forums
Fences 4. New install. Windows 10, Version 21H2, Build19044.1706.
Can't open "Open Fences Settings" or "Configure Fences". When right clicking and dragging the "Create Fence Here" option comes up but a Fence is not created.
Tried the purge and re-install. Same issue.
Hello,
Sorry to hear you are having issues.
Check with a right click on your desktop and scroll
down to Lock Fences if it's checked un check it
then see if that works for you now .
AzDude
Stardock Community Assistant
Fault bucket 1508458601223469932, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: SdDisplay.exe
P2: 1.9.2.2351
P3: 5edf9cda
P4: KERNELBASE.dll
P5: 10.0.19041.1706
P6: 40a40d01
P7: e0434352
P8: 0012c3a2
P9:
P10:
The Lock Fences was not checked. I checked and then unchecked it. No change, same issue.
Hello,
Would you do this PURGE: https://forums.stardock.com/486084/fences-support-faq#reinstalling
Reboot and ReInstall the latest version from your account https://store.stardock.com/myaccount/products/
Reboot , test and report back please .
AzDude
Stardock Community Assistant
Hello,
Sorry to hear you are having issues. Please review this thread : https://forums.stardock.com/494957/get;3749819. Maybe some product introduce its own desktop manager overlay, hence clashing with Fences.
Thanks
Basj,
Stardock Community Assistant.
I don't believe that post applies to my situtation
Does the following from Event Viewer provide a clue as to why it is failing
Fault bucket 1508458601223469932, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: SdDisplay.exe
P2: 1.9.2.2351
P3: 5edf9cda
P4: KERNELBASE.dll
P5: 10.0.19041.1706
P6: 40a40d01
P7: e0434352
P8: 0012c3a2
And
Faulting application name: SdDisplay.exe, version: 1.9.2.2351, time stamp: 0x5edf9cda
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1706, time stamp: 0x40a40d01
Exception code: 0xe0434352
Fault offset: 0x0012c3a2
Faulting process id: 0x2950
Faulting application start time: 0x01d87da692715cf4
Faulting application path: C:\program files (x86)\stardock\fences\SdDisplay.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Hello ,
Would you Please do a Clean Boot: https://forums.stardock.com/486084/fences-support-faq#cleanboot
Test and report back , Please.
This will tell if you have a third party issue .
AzDude
Stardock Community Assistant
Did a Clean Boot - no change, same issue. Post the Clean Boot also tried a purge and re-install but still no good.
Hello,
I am not sure if I missed it or not, what version of Fences4 are you using?
Paul Scroggins
Associate Technical Support Analyst
4.03, at least that's what shows up looking via setting Windows Uninstall App
Hello,
I wonder if you have Fences listed twice in the task manager startup listing. Which is very important for Fences to work correctly. Please check it and report back.
Thank you,
Basj,
Stardock Community Assistant
I would like to suggest to use the latest Fences Beta V4.0.5.11. Should be available in your account product page.
Thank you,
Basj,
Stardock Community Assistant
I could not find Fences Beta V4.0.5.11anywhere on my account page or on the Stardock site
If you have active Object Desktop subscription, It should look like something below. But, if you purchase standalone Fences, it should have Beta download list just beside the final release version.
Thank you,
Basj,
Stardock Community Assistant
I purchased as stand alone. It is not listed in my account under Downloads. It is listed under Order History, but there is no beta version listed there
Hello,
Sorry to hear you are having issues.
Open your Fences app and check for the latest version
AzDude
Stardock Community Assistant
when I open Fence I get this
clicking on Open Fences Settings closes the window and nothing else come up.
Via a different thread I did download Fences Beta V4.0.5.11, ran the Fence Purge program and installed V4.0.5.11. No change,same issue.
Hello,
I have forwarded your report to the Stardock support team for their review and recommendations.
Please keep an eye on this thread for any updates.
We really do appreciate your feedback, thanks.
Hello,
Sorry to hear you are having issues.
Could you send us the text file located in %appdata%\Stardock\Fences\TroubleshootingLog
AzDude
Stardock Community Assistant
Asked user (via ticket) to participate in this like thread:
https://forums.stardock.com/513348/fences-crash-report
Sean Drohan
Stardock Product Lifecycle Manager
Welcome Guest! Please take the time to register with us.
WinCustomize Forums