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rlegalluk
rlegalluk
Join Date 04/2013
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Fences crash report

July 5, 2022 7:54:12 AM from Stardock ForumsStardock Forums

Hi,
I have been unable to create fences, apart from the ones self generated upon installation.
Each time I try and create a new fence WinDBG pops up with a crash report. I copy the link to one of those below.
https://drive.google.com/file/d/1rpUbueeMstcb5jhgiVu27dQ4Vod30u5M/view?usp=sharing

My PC runs Windows 10 Pro, Version 21H2, OS build 19044.1766
I do have admin rights and whilst the crashes happen the ready made fences stay on.

Kind regards,

Roland

fences
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rlegalluk
basj
Join Date 03/2001
+809 sdemployee
Reply #1 July 5, 2022 8:10:30 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

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rlegalluk
rlegalluk
Join Date 04/2013
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Reply #2 July 5, 2022 9:54:56 AM
from Stardock ForumsStardock Forums

Hi Basj,
I have done all the above. In fact I had done it before installing WinDBG. (that included running the purging batch file.)
That made no difference.
Also the lock fence option is deselected.
Cheerio

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rlegalluk
basj
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Reply #3 July 5, 2022 10:02:50 AM
from Stardock ForumsStardock Forums

Have you tried Cleanboot? : https://forums.stardock.com/486084/fences-support-faq#cleanboot

Thank you,

Basj,
Stardock Community Assistant

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rlegalluk
rlegalluk
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Reply #4 July 6, 2022 5:43:11 AM
from Stardock ForumsStardock Forums

I just tried a clean boot with just fences enabled and I still get the crash every time I try to create a fence, or say move a file out of a pre made fence.

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rlegalluk
basj
Join Date 03/2001
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Reply #5 July 6, 2022 6:11:11 AM
from Stardock ForumsStardock Forums

Please review this thread : https://forums.stardock.com/502301

Thank you,

Basj,
Stardock Community Assistant

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rlegalluk
rlegalluk
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Reply #6 July 6, 2022 9:19:19 AM
from Stardock ForumsStardock Forums

Hi Basj,
I have done this already.
Can soomeone have a look at the crash report I posted a link to?
Kind regards,
Roland

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rlegalluk
basj
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Reply #7 July 6, 2022 9:21:26 AM
from Stardock ForumsStardock Forums

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Do note that : Stardock is currently on Summer Holidays : Returning July 11th. So support might be slow.

Basj,
Stardock Community Assistant

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rlegalluk
sdRohan
Join Date 10/2012
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Reply #8 July 7, 2022 1:18:43 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

If you install the current Beta, do you still see the issue?

https://forums.stardock.com/512519/fences-40521-beta-feedback-thead

Sean Drohan
Stardock Support Manager

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rlegalluk
rlegalluk
Join Date 04/2013
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Reply #9 July 11, 2022 6:00:26 AM
from Stardock ForumsStardock Forums

Hi Sean,
I just tried and the crash still happens every time I try to create fences or interact with an element within the ready made fences.

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rlegalluk
sdRohan
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Reply #10 July 11, 2022 11:33:57 AM
from Stardock ForumsStardock Forums

Quoting rlegalluk,
reply 9

Hi Sean,
I just tried and the crash still happens every time I try to create fences or interact with an element within the ready made fences.

I have created an internal ticket to have it looked at,

Internal ref: FEN-141

Keep an eye on this thread for updates and thanks for the feedback.

Sean Drohan
Stardock Product Lifecycle Manager

 

 

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rlegalluk
sdRohan
Join Date 10/2012
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Reply #11 July 13, 2022 12:09:22 PM
from Stardock ForumsStardock Forums

Quoting rlegalluk,
reply 9

Hi Sean,
I just tried and the crash still happens every time I try to create fences or interact with an element within the ready made fences.

In your Fences install directory:

C:\Program Files (x86)\Stardock\Fences

Unzip and drop this file in there:

https://cdn.stardock.us/support/uploads/SdDisplay.exe.zip

Reboot and see if you still see the issue.

Thanks and let us know asap, please.

Sean Drohan
Stardock Product Lifecycle Manager

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rlegalluk
rlegalluk
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Reply #12 July 13, 2022 1:20:17 PM
from Stardock ForumsStardock Forums

Hi Sean,
I have tried and Windows will not allow it as the file it replaces is used by another application.
I tried booting in safe mode with fences disabled in the startup and it still happens.
Would you have any suggestion?
Kind regards,
Roland

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rlegalluk
sdRohan
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Reply #13 July 13, 2022 3:07:38 PM
from Stardock ForumsStardock Forums

Quoting rlegalluk,
reply 12

Hi Sean,
I have tried and Windows will not allow it as the file it replaces is used by another application.
I tried booting in safe mode with fences disabled in the startup and it still happens.
Would you have any suggestion?
Kind regards,
Roland

In Taskmanager\Startup, stop Fences from starting up 1st:

Reboot, replace, change them to 'Enabled' again, reboot.

Sean Drohan
Stardock Product Lifecycle Manager

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rlegalluk
rlegalluk
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Reply #14 July 14, 2022 5:14:54 AM
from Stardock ForumsStardock Forums

Hi Sean,
I have tried this and still get the error.
So I know fences gets started even with the two disabled options as you described. I can see the ready made fences on the desktop.
There must be something else loading it.

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rlegalluk
sdRohan
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Reply #15 July 14, 2022 9:52:21 AM
from Stardock ForumsStardock Forums

Try:

Reboot.

If that fails, go to:

C:\ProgramData\Stardock\Fences4

Note that is ProgramData, not ProgramFiles.  It may be hidden for you but it can be shown.

Deleting those files will have the app in a deactivated state (on the PC, not here).  With a reboot, it will likely prompt you to activate - dont until you replace the file.

Sean Drohan
Stardock Product Lifecycle Manager

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rlegalluk
sdRohan
Join Date 10/2012
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Reply #16 July 21, 2022 3:02:28 PM
from Stardock ForumsStardock Forums

Quoting rlegalluk,
reply 15

Hi Sean,
I have tried this and still get the error.
So I know fences gets started even with the two disabled options as you described. I can see the ready made fences on the desktop.
There must be something else loading it.

Ok, lets try this... Here is a batch file that will unlock some stuff in Fences.  You should get a message like this when run:

https://cdn.stardock.us/support/uploads/UnlockFences.zip

Then try to replace the file with the one I gave you.

Thanks for the effort and patience.

Sean Drohan
Stardock Product Lifecycle Manager

 

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rlegalluk
rlegalluk
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Reply #17 July 27, 2022 4:39:36 AM
from Stardock ForumsStardock Forums

Hi Sean,
Sorry for the interruption, I was away for a while.
So that worked, which is great. Thanks very much for persisting.
What will happen when there is an update to Fences?
Cheerio,
Roland

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rlegalluk
geilerostfriese5271
Join Date 08/2021
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Reply #18 July 27, 2022 7:37:27 AM
from Stardock ForumsStardock Forums

Safe these and how you have it to Work. If you want to change a .exe you have ALWAYS in Task Manager to STOP IT Manually!!

Then you MUST delete the .exe and then you can replace it with the New one.

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rlegalluk
rlegalluk
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Reply #19 July 27, 2022 8:49:46 AM
from Stardock ForumsStardock Forums

Brilliant.
Thanks Sean, that was an outstanding bit of support.
Cheerio,
Roland

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rlegalluk
sdRohan
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Reply #20 July 27, 2022 9:53:52 AM
from Stardock ForumsStardock Forums

Quoting rlegalluk,
reply 19

Brilliant.
Thanks Sean, that was an outstanding bit of support.
Cheerio,
Roland

You are most welcome and thank you for helping us as well.

Sean Drohan
Stardock Product Lifecycle Manager

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