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Digicoma
Digicoma
Join Date 01/2018
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Screensaver, after moving mouse or pressing key freezes

Screensaver Issue

October 6, 2020 8:41:53 PM from Stardock ForumsStardock Forums

Hello,

Here are my machine specs:

Dell XPS 8930 Desktop

CPU - Core i7 9700

32GB RAM

GPU AMD Radeon 5600 XT - Latest Drivers Installed

Windows 10 Version - Windows 10 Pro V-2004  OS Build-19041.508

 

Backstory-  I have Object Desktop with all the included programs installed.  Deskscapes 10 was working flawlessly up until a week and a half ago when I put in a new video card.  When things were working flawlessly, I was running my setup with an AMD Radeon RX 580 (8GB on board video card).  My new card is a AMD Radeon 5600 XT (6GB on board video card). 

Basically I have Deskscapes exclusively running as my screensaver (each day I use a different Deskscapes background).  After upgrading to the new video card whenever I had my system running while not present, upon coming back to the PC when I move my mouse or press a key on my keyboard, the Deskscape background freezes and stays frozen.  If I hit CTRL ALT ESC the screensaver stays frozen, but becomes a more washed over, pale color, with a white bar across the top of the screen (the white bar is underscored with a thin black border - basically, it's like a blank title bar).   At this point, if I hit ESC after that, a second or two later, the screensaver gives way to my desktop and everything functions fine.  Of course next time the screensaver comes on, the same problem occurs.

For the record, I completely uninstalled my Radeon video driver prior to changing video cards.  I then reinstalled the latest Radeon driver after installing the new video card.

 

I'm not sure exactly what is happening, or what the fix is, but I thank everyone in advance for any information and solutions pertaining to what I'm experiencing.

 

-Digicoma    

deskscapes
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Digicoma
basj
Join Date 03/2001
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Reply #1 October 6, 2020 9:42:45 PM
from Stardock ForumsStardock Forums

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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AzDude
Join Date 11/2002
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Reply #2 October 7, 2020 5:32:31 AM
from Stardock ForumsStardock Forums

Hello,

New Video Card so first thing make sure the drivers are up to date for that card !! then Reboot ...

It might be a Codec issue , I use this pack https://www.codecguide.com/download_mega.htm

then Reboot ..

Once Video card drivers are up to date,

Would you do this PURGE: https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Reboot and ReInstall the latest version from your account https://store.stardock.com/myaccount/products/

Reboot and test then report back here .

Remember to Reboot after all fixes/ changes

I use Radeon and Win10 v2004 with no issues ..

AzDude
Stardock Community Assistant

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Digicoma
Digicoma
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Reply #3 October 7, 2020 12:27:33 PM
from Stardock ForumsStardock Forums

Thank you for your advice.  I will try this and report back with my results.  Much appreciated!

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Digicoma
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Reply #4 October 7, 2020 2:08:33 PM
from Stardock ForumsStardock Forums

I did all the steps you listed and unfortunately, it did not resolve the problem.  I just wanted to say, I've never experienced a problem with Radeon either up till now.  I don't think Radeon is the issue.  I have no idea what the issue could be.

 

Also, I just wanted to say that I use your DeskScapes all the time, and I think they are great. 

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AzDude
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Reply #5 October 7, 2020 2:37:09 PM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

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sdrohan
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Reply #6 October 8, 2020 2:48:25 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Is there other Radeon software running that could be contributing to the issue (an overlay or the like)?

Sean Drohan
Stardock Support Manager

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Digicoma
Digicoma
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Reply #7 October 8, 2020 5:01:27 PM
from Stardock ForumsStardock Forums

I have no overlays running.  I just have the driver installed.  The Radeon software that gets installed with the driver is running in the background, but I have no overlays.  To my knowledge, I have no other programs that should be in conflict.

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sdrohan
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Reply #8 October 8, 2020 5:03:31 PM
from Stardock ForumsStardock Forums

Quoting Digicoma,
reply 7

To my knowledge, I have no other programs that should be in conflict.

A clean boot would help establish that:

https://forums.stardock.com/485954/deskscapes-support-faq#cleanboot

Sean Drohan
Stardock Support Manager

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Digicoma
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Reply #9 October 9, 2020 4:00:44 PM
from Stardock ForumsStardock Forums

Hello Sean.

I followed all the steps of doing a clean boot.  One thing I neglected to mention is that I'm running a 4K monitor.   What I found interesting was that after running DeskScapes following doing a clean boot, when the screensaver appeared, it did not appear fully on the screen.  It only took up about 1/4 of the screen.   Still, DeskScapes screensaver did run.  Unfortunately upon moving the mouse, the exact situation that I've reported happened again.  The screen freezes.  If I hit a CTRL ALT ESC, the screen washes over in a pale color, behind which you can still see the frozen DeskScapes screensaver, then if I hit ESC the screensaver ends taking me back to the desktop.   

 

I await further instructions on what I can do next.   Thank you again for working with me so persistently.

 

 

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Digicoma
Digicoma
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Reply #10 October 19, 2020 4:21:20 PM
from Stardock ForumsStardock Forums

Hello,

It's been 10 days since I wrote my last update on the status of the issue I was having.  I was hoping to have heard back about what I could try next.

I do have one bit of information to add to the issue.  Since having done the procedure that I was asked to do, there is a small percentage of time when my issue no longer occurs.  I'd say maybe 15% of the time.  So when I move my mouse when the screensaver is active, the screensaver ends and the desktop appears normally as it should.  The other 85% of the time, the problem I described initially persists.

 

Any further advice on how I might proceed would be greatly appreciated.

 

Thank you!

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AzDude
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Reply #11 October 19, 2020 6:31:45 PM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

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Digicoma
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Reply #12 October 19, 2020 7:37:28 PM
from Stardock ForumsStardock Forums

Thank you!

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sdrohan
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Reply #13 October 20, 2020 9:29:46 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Does this happen with other \ all render options:

Sean Drohan
Stardock Support Manager

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Digicoma
Digicoma
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Reply #14 October 20, 2020 3:09:51 PM
from Stardock ForumsStardock Forums

I have tried all three settings listed.  The only one that works for me is "Use Media Foundation for Video Support - Supports smoothing".  The others cause the same problem I was reporting before.

So it would seem we've found a solution for what works on my computer.  

My only question is if the three different settings are indicative of levels of capability.  Specifically, are they merely different, or are are some more advanced and more capable?

 

Thanks so much for your attention to this matter.  You've been great with your support, and I really appreciate all of your help.    

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sdrohan
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Reply #15 October 20, 2020 3:34:11 PM
from Stardock ForumsStardock Forums

Quoting Digicoma,
reply 14

My only question is if the three different settings are indicative of levels of capability.

The one you are using, the one that works, is the prefered and fully capable.

Glad it worked out and thank you for the kind words.

Sean Drohan
Stardock Support Manager

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