MULTIPLICITY will not connect to each laptop yet shows ICON IN SYSTEM TRAY

from Stardock Forums
I  downloaded MULTIPLICITY  and have it  on both laptops entered the  info . I see  a icon in desktray  but it says its disconnected...   .
 
3 -4 years ago I had a old version and never had this issue getting it to work / I need to resolve  this today or cancel my order and get a refund..
I EMAILED SUPPORT and got some reply about    DESKSCAPES  I want help on : MULTIPLICITY ONLY !
 
For the most common questions about DeskScapes, including how to get your installer and key, please see the FAQ below:
https://forums.stardock.com/485954/DeskScapes-Support-FAQ
multiplicity
5,983 views 5 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

I will --> Please keep an eye on this thread for any updates. We appreciate your feedback and patience.  Have already LOST 2.5 hrs of a work day I can not get back, so I hope ->>> help can come   by 3pm est or Ill have to get a refund for a non working software.,  Can not loose a 2nd day of work.  never had a issue  like this with the older version-  wish I had those old files of MULTIPLICITY

Galactic Civilizations IV
Reply #3 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Quoting scubasid, reply 2

I will --> Please keep an eye on this thread for any updates. We appreciate your feedback and patience.  Have already LOST 2.5 hrs of a work day I can not get back, so I hope ->>> help can come   by 3pm est or Ill have to get a refund for a non working software.,  Can not loose a 2nd day of work.  never had a issue  like this with the older version-  wish I had those old files of MULTIPLICITY
End of scubasid's quote

Please see:

https://forums.stardock.com/486104/multiplicity-support-faq#connectionissues

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #4 from Stardock Forums Top

Sean Drohan
Stardock Customer Service Manager

 

I Have read that link before you mentioned it and I have reread it and have turned off firewalls  on both machines and rebooted the  Router as well as both Laptops.  and reinstalled the software again. The 2nd laptop is next to the primary so i can watch both. 

Still in the (THIS COMPUTER) system tray the icon shows "DISCONNECTED". 

 

Barely have 3 hrs in the work day to get this resolved. 

Reply #5 from Stardock Forums Top

Scubasid,

Quoting scubasid, reply 4

Still in the (THIS COMPUTER) system tray the icon shows "DISCONNECTED". 
End of scubasid's quote

It will continue to say just that, 'Disconnected' if it, the Primary, is not connected to a Secondary. 

This is almost certainly not an issue with the product (it never is), rather, it is a firewall / networking issue for certain. 

Some basic questions, please answer them all:

  • Is either PC using an active VPN connection?  If so, and you end it, does it work then?
  • Is each PC on the same subnet?
    • cmd.exe
    • ipconfig
  • Can you ping each PC from each PC?
  • Are you seeing the Secondary when you try to add one?
  • If you do, but clicking on it does not produce a connection, does adding it by IP work?

----------------
Sean Drohan
Stardock Customer Service Manager