Quick-hide Fails to Hide Non-Folder Portal Icons when Dreamscapes .Dream is Active

from Stardock Forums

I believe there's some conflicting functionality between Fences' "Quick-hide" and Deskscapes' "Desktop icon transparency".

If you Quick-hide Fences while a Deskscapes .dream is active, you'll see that all of the non-folder portal icons do not become hidden as they should and normally would.

If you deactivate the .dream and revert to a standard wallpaper, Quick-hide hides those same non-folder portal icons correctly.


Support Ticket Submitted.

fences
11,792 views 8 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues. Need more information.

1. OS version.

2. Fences version.

3. Deskscapes version.

4. Monitor setup : single, dual or more? Resolution of the monitors? and Its Scaling, 100%? 150% or more?

Thank you.

Basj,

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

1. Windows 10 1709 (16299.699)

2. Fences 3.09.11

3. Deskscapes 8.51

4. Single Monitor, 1920x1080, 100% scaling

 

Thanks

Start11 - Customize the Start Menu and Taskbar in Windows 10/11.
Reply #3 from Stardock Forums Top

Hello please try the purge and reinstall steps for Deskscapes. Follow this steps : https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Get the latest version of Deskscapes from your account. reinstall that version. Don't forget to reboot before and after the installation.

Recheck if the problem solved. And report back.

Thank you,

 

Basj,

Stardock Community Assistant

Reply #5 from Stardock Forums Top

Great.. now try the purge and reinstall Fences 3 using this steps : https://forums.stardock.com/486084/fences-support-faq#reinstalling

Get the latest version of Fences from your account. reinstall that version. Don't forget to reboot before and after the installation.

Recheck if the problem solved. And report back.

Thank you,

Basj,

Stardock Community Assistant

Reply #6 from Stardock Forums Top

Already done.  I "purged" both Fences and Deskscapes, and again, no change.

Reply #7 from Stardock Forums Top


If you deactivate the .dream and revert to a standard wallpaper, Quick-hide hides those same non-folder portal icons correctly
End of quote

Need to know what do you mean by "non-folder portal icons"? And I assume you mean all other fences hide without issue?

It best if you could provide us with a video of your problem.

Thank you,

Basj

Stardock Community Assistant.

Reply #8 from Stardock Forums Top

I had the same problem and followed the same directions.  I am a new customer with a fresh windows instructions.  I found that installing new dreams caused the issue reported by the OP.  However, rebooting the pc fixed it.