Mouse click stops working on the machine i am controlling. I can move it but clicks don't make any effect

from Stardock Forums

I install Multiplicity PRO. I update it in my machine and in the one i use to control. It works flawlessly for some time. Suddenly without any apparent reason i find one day that although i can move the mouse on the computer i am controlling with KVM, whatever i do, click or right click does not make any effect, it is like if i were in viewer mode without having done any change in my configuration.

Restarting the Multiplicity service in both machines does not make any change.

Seems the license deactivates for some reason?? After activating it, it works back again. Why does it deactivate? Can i install the pro on the other machine or should the other be a trial version?

 

Please advice,

multiplicity
19,498 views 4 replies
Reply #1 from Stardock Forums Top

^^ I have the exact same problem, after about 12 hours all remote input fails.  Unloading/Restarting Multiplicity does nothing.  Rebooting both the host and the client does work.  For some reason starting the sidebar on the client seems to fix the issue, but the sidebar is really large and useless, and I was hoping to never have to use it.  Got about 20 days left on my trial...

Reply #2 from Stardock Forums Top

Please contact support at https://esupport.stardock.com/index.php?/default_import/Tickets/Submit so they can collect data and assist.

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Reply #3 from Stardock Forums Top

 Hi, I recently upgraded my version to 3.44 KM Build 00090 on both my primary and secondary machines.  Both are running Win 10 Pro version 1703.  Everything was great until after this update.  Just as the others mentioned, the mouse clicks, left or right, are not working.  On my primary, I do not see any issue with licensing, as there is a message in the About page indicating that this is a licensed copy of Multiplicity KM.

It was working and from time to time the mouse clicks stopped working on the secondary machine.  I got it working with 1 or 2 reboots of the primary machine and I've "unloaded" multiplicity and restarted as well (also reloaded multiplicity on the secondary machine as well) and it came back for a bit.  Now nothing seems to be working to get the mouse click to work on the secondary machine.

One thing to note, I first noticed the loss of mouse click which I was using Ring Central (online conferencing tool) after the Multiplicity upgrade, which did seem to be consistent in losing the mouse clicks.  This does not seem to be related to sharing my screen as just starting a conference would seem to make the mouse click problem show up.  Rebooting after the session seemed to work for a while.  Before updating to 3.44, I used Ring Central all the time without any issues with Multiplicity.

The only know update to my machines (that I know of) have been the Multiplicity update.

Reply #4 from Stardock Forums Top

Quoting peterl42, reply 3

 Hi, I recently upgraded my version to 3.44 KM Build 00090 on both my primary and secondary machines.  Both are running Win 10 Pro version 1703.  Everything was great until after this update.  Just as the others mentioned, the mouse clicks, left or right, are not working.  On my primary, I do not see any issue with licensing, as there is a message in the About page indicating that this is a licensed copy of Multiplicity KM.

It was working and from time to time the mouse clicks stopped working on the secondary machine.  I got it working with 1 or 2 reboots of the primary machine and I've "unloaded" multiplicity and restarted as well (also reloaded multiplicity on the secondary machine as well) and it came back for a bit.  Now nothing seems to be working to get the mouse click to work on the secondary machine.

One thing to note, I first noticed the loss of mouse click which I was using Ring Central (online conferencing tool) after the Multiplicity upgrade, which did seem to be consistent in losing the mouse clicks.  This does not seem to be related to sharing my screen as just starting a conference would seem to make the mouse click problem show up.  Rebooting after the session seemed to work for a while.  Before updating to 3.44, I used Ring Central all the time without any issues with Multiplicity.

The only know update to my machines (that I know of) have been the Multiplicity update.
End of peterl42's quote

That does sound rather strange.  Nothing should have changed in that regard and if mouse movement is being sent then so should clicks.  There are a few applications which for security reasons will reject any mouse or keyboard input 'injected' into the input stream which is how Multiplicity works.  Zone Alarm is one of those.

Please contact support at https://esupport.stardock.com/index.php?/default_import/Tickets/Submit so they can collect data and assist.