Unresponsive screen for a few minutes after rebooting or plugging second monitor

from Stardock Forums

Hi,

 

For a month now (after a Start 8 or Fences update maybe), my Windows 8.1 Dell XPS 21 takes several minutes before I can interact with the desktop. The cusrosr displays a spinning wheel and clicking anywhere is unresponsive.

The same thing happen (spinning wheel and no interaction with desktop or menu bar for a few minutes) if I plug or unplug my secondary monitor.

 

Uninstalling Fences resolves the issue. Re-installing Fences bring back the problem...

 

Any suggestions?

 

fences
13,703 views 20 replies
Reply #1 from Stardock Forums Top

Do you have the latest version of Fences and video drivers? Rebooted lately?

Reply #2 from Stardock Forums Top

Thanks for your reply.

Yes, I have the latest NVidia and Intel HD drivers, and reboot quite regularly.

 

In fact it is after a reboot (or connecting an external monitor) that my desktop hangs for a few minutes with the spinning wheel.

Elemental: Reforged
Reply #3 from Stardock Forums Top

I've created a ticket for you and you should receive my reply shortly.

Reply #4 from Stardock Forums Top

HI,

 

Thanks for your reply.

 

I have followed your instructions (completely uninstall using the BAT file provided, reboot. Re-install latest version from the store, rebooted), but I’m still experiencing the same problem.

 

Any further instructions?

 

Best regards,

Fred.

 

 

(PS: The linked provided for replying doesn’t let me login using my stardock password, hence the reply here and in the forum).

Reply #5 from Stardock Forums Top

Hi!

 

I have the same problem since I use fences. Everytime I switch screen resolution (e.g. from Duplicate to Extend or back), windows explorer hangs. I can switch between applications with Alt+Tab but I cannot select a folder or an application in the menu. I'm using Win 7 and Fences 2.0.9. Today I updated to Fences 2.0.13 but there's still the same problem. On my old Laptop running Win 7, I used Fences 2.0.3 I think and I also had the same problem there.

 

When I give talks, I switch between Power Point in Extended mode and Eclipse in Duplicate mode. Between these changes, Windows Explorer needs approximately a minute to recover.

 

Could you look into the problem?

 

Best,

Steffen

Reply #6 from Stardock Forums Top
Quoting fredlanginieux, reply 4

HI,

 

Thanks for your reply.

 

I have followed your instructions (completely uninstall using the BAT file provided, reboot. Re-install latest version from the store, rebooted), but I’m still experiencing the same problem.

 

Any further instructions?

 

Best regards,

Fred.

 (PS: The linked provided for replying doesn’t let me login using my stardock password, hence the reply here and in the forum).

End of fredlanginieux's quote

 

The support site uses different credentials, that have been emailed to you. Or you can reply to the email itself with our response for it to send back to us.

Reply #7 from Stardock Forums Top

Quoting heinzl15631, reply 5

Hi!

 

I have the same problem since I use fences. Everytime I switch screen resolution (e.g. from Duplicate to Extend or back), windows explorer hangs. I can switch between applications with Alt+Tab but I cannot select a folder or an application in the menu. I'm using Win 7 and Fences 2.0.9. Today I updated to Fences 2.0.13 but there's still the same problem. On my old Laptop running Win 7, I used Fences 2.0.3 I think and I also had the same problem there.

 

When I give talks, I switch between Power Point in Extended mode and Eclipse in Duplicate mode. Between these changes, Windows Explorer needs approximately a minute to recover.

 

Could you look into the problem?

 

Best,

Steffen
End of heinzl15631's quote

Please update to 2.13. You can download it from: https://store.stardock.com/login.aspx?ReturnUrl=/myaccount/products 

Reply #8 from Stardock Forums Top

Another problem that I reported years ago and still doesn't seem to be fixed xD

Reply #9 from Stardock Forums Top

Hi!

 

The update did not help. The problem still occurs when I'm working with a projector. Sometimes it does not occur when working with another monitor. Could it be that the recalculation of the size of the fences takes too long?

 

Best,

Steffen

Reply #10 from Stardock Forums Top

Steffen, Please respond to your ticket instead of the forums, with any further information. Thank you.

Reply #11 from Stardock Forums Top

I get exactly the same delayed start problem with the latest Fences 2.13 on Windows 8.1 on a Surface Pro 3.

I run Fences fine on my Windows 7 computer, and I had hoped to use it on this laptop, but as soon as I installed Fences 2.13 it hangs the Windows desktop for about one minute. Soon as I disable Fences and restart Windows my desktop displays right away.

I had never installed Fences on this laptop. It is a completely fresh install of Fences. I do run Start8 on this laptop though.

Rob

Reply #14 from Stardock Forums Top

Hi!

 

@The_Gear: Well I can't find a ticket that has to do with my problem. Are you sure you created one?

I tried to switch from

Preserve my Desktop Layout by scaling fences

to

Preserve my Desktop Layout by storing fences positions...

but that didn't help either.

 

Best,

Steffen

Reply #15 from Stardock Forums Top

You should have an email from us with a ticket #. After looking through our system, under your email, I could not find a ticket. I do know there is one that exists though. Please send the ticket # you received and we'll continue there.

Reply #17 from WinCustomize Forums Top

Check your spam folder.

Reply #19 from Stardock Forums Top

heinzl15631 - If you could please private message me here any emails you may have sent us a ticket on, it would be helpful.

Reply #20 from Stardock Forums Top

Well, this went nowhere. Fast.

RIP Fences.