Must Re-activate Weekly

Can you contact support@stardock.com so they can collect more information please as clearly there is a problem somewhere.

I assume you are not using something which might be deleting the activation files each week or so?

I'm also have the same problem and when I first contacted support they didn't even reply. After I sent a second email, two weeks later, I got a reply from support and they didn't ask me any information. They gave me instructions for un-installing Start8 and then re-installing and reconfiguring. I guess that is the only solution to StarDock upgrades is un-installing and re-installing.

For anyone having this issue, please open a support ticket with us if you have not already. 

Please download and run the following utility:

http://sd.stardock.com/SDSupportTool.exe

This is a tool that we use to gather relevant log files and basic information about your computer. Once the utility finishes running, please attach the .zip file it creates on the desktop when you create a ticket here.

As Neil suggested, I contacted support@stardock.com. They responded within 2 days with instructions to follow if I get the re-activation prompt again.

Mike

It's been going on for a while. If it's a known bug they should issue a fix or state a way to fix it to all support staff on the forum.

We pushed an internal fix on the 5th. If you had been reset before that and hadn't activated, you would need to activate again.

This continues to be a problem - whatever fix that went in on 9/5, it did not resolve the problem.

My friend's installation (I support their PC_ continues to need reactivation every 2 days.

I wish i had kept the install file for the previous version, this is terrible.

Hi,

I have the same problem and will now open a ticket.

We will se then what happens.

Mario

Please do open tickets so more information can be collected as clearly that isn't by design or acceptable.

Hi,

I had to reactivate my Start8 application 2 days ago. I had received information from Stardock Support on September 2nd that it may be my McAfee Anti-virus that was deleting the signature file. At Stardocks request, I added Start8 as an exclusion in McAfee. This wasn't enough. I had the product key so I could reactivate Start8.

I don't want this to become a weekly habit. Also, the problem seems to occur weekly (7-9 days) but Stardock wants feedback within 72 hours. They then close the ticket in another 24 hours.

Mike

If you're still having this issue please write in so we can check your accounts and when you've last activated: https://esupport.stardock.com/index.php?/Tickets/Submit