No Confirmation email received after Purchase!!!

HELP!

from Stardock Forums

I successfully managed to add my billing information to purchase Deskscape 8 & have also received an sms from my bank saying the purchase of $9.99 has been successfully made yet I have received NO email confirmation from stardock nor have I received any serial key for my purchased product!!
> does anyone know what is going on!!??
> Regards,
> Unhappy Customer

deskscapes
5,423 views 7 replies
Reply #1 from WinCustomize Forums Top

I believe your purchase is being held up for a fraud check. This would be to protect you. Although your bank shows a payment successfully made the funds are held until the fraud check can be made.

This will require a Stardock employee to check and complete the transaction. Unfortunately, Stardock office is closed until Monday morning.

Sorry for any inconvenience this has caused you.

I would suggest you email support@stardock.com and initiate a trouble ticket. Post the auto-generated ticket number here.

On Monday morning I will endeavour to make support aware of this.

 

Reply #2 from Stardock Forums Top

First of all I am extremely grateful u replied thanks a lot :)

secondly the ticket number is as follows :    Ticket ID: FQX-898-35263

Hopefully you will be able to resolve this issue soon.

Thanks in Advance 

x

Galactic Civilizations IV
Reply #3 from WinCustomize Forums Top

Your ticket has been replied to. You should be all set now.

Reply #5 from WinCustomize Forums Top

Quoting kunyeung, reply 5
I bought deskscape 8 and I also have no confirmation email or the product in my order history. I'm beginning to think I was ripped off.
End of kunyeung's quote

No, likely exactly the same issue as with the OP.

Someone from Sales will catch this and set you right...;)

Reply #6 from Stardock Forums Top

Quoting kunyeung, reply 5

I bought deskscape 8 and I also have no confirmation email or the product in my order history. I'm beginning to think I was ripped off. 
End of kunyeung's quote

Sorry for the delay. The order has been processed and is on your account now. You can sign in here to retrieve it: https://store.stardock.com/myaccount/products