I'm confused; is this a serial number?

from GalCiv2 Forums

I bought the Gold Edition from Amazon and on the back there's a sticker that says "GC2 GOLD REG CODES" on the top and below that, a series of 30 characters in this fashion(XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX) that contain A-F and 0-9. What is this? Don't serials have 28 digits?

14,975 views 6 replies
Reply #1 from GalCiv2 Forums Top

I also bought the Gold Edition back in the day, and that is definitely the right serial code. Stardock changed the serial codes later on, I believe.

Reply #2 from Stardock Forums Top

Some of the older serials are 28 characters. They currently are all 30 (6 sets of 5). If you have trouble with the serial, send us an email at support@stardock.com with the serial number so we can look into it.

Ashes of the Singularity II
Reply #3 from Stardock Forums Top

I can't activate my GalCiv II Ultimate in my account, why?? Is 30 digits key.

 

Reply #4 from Stardock Forums Top

Quoting Thvle, reply 3
send us an email at support@stardock.com with the serial number so we can look into it.
End of Thvle's quote

Send us an email at support@stardock.com with the serial number so we can look into it.

Reply #5 from Stardock Forums Top

I have already sent a ticket and I have not received a response. I sent yesterday at 15:00 hours here in Spain. GMT +1. I need help, please. I want play.

Reply #6 from Stardock Forums Top

Quoting Thvle, reply 5

I have already sent a ticket and I have not received a response. I sent yesterday at 15:00 hours here in Spain. GMT +1. I need help, please. I want play.
End of Thvle's quote

Your ticket has been replied to.