Start8 fails to respond and explorer.exe restarts

from Stardock Forums

I am running Start8 v.1.12 beta on Windows 8 Pro (all Windows updates installed).

I have done tested my hard drive for errors (none found), and have since done a full format of my computer's hard drive and installed Windows 8 Pro afresh.

But I am still experiencing random Start8 menu lockups, freezes, or whatever the correct terminology might be: Start8 fails to respond and explorer.exe restarts. Sometimes when I press the keyboard's Win key, Start8 locks up/freezes, and explorer.exe restarts. Sometimes when I click on the Start8 button on the taskbar, Start8 locks up/freezes, and explorer.exe restarts. Sometimes when I attempt to search for something in Start8's search field, Start8 locks up/freezes, and explorer.exe restarts. Whenever I experience these random explorer.exe restarts it is after attempting to use Start8 menu via keyboard or mouse.

Unfortunately as stated, these actions do not happen regularly but randomly: sometimes everything works beautifully and as expected (and as wanted and desired!).

Here are a few other threads which had similar (or same) reported issues/problems (I don't know if there are other threads as I didn't continue to look):

bug process explorer restarting

Start8 causes Windows Explorer to crash at random times!

Explorer restarts when searching from the Start 8 search box

1.1, 'Runtime Error' and explorer crashes on search

Any new discoveries made regarding this issue, which obviously is not affecting all, but still affecting others? Presently, I have uninstalled Start8, for now at least, due to my although random yet recurring problems when it is installed, but will keep a watch on its development.

regards,

Laurence

start8
4,630 views 2 replies
Reply #1 from Stardock Forums Top

Please place a support ticket as we would like to look into your issue.

https://www.stardock.com/support/?from=nav

Reply #2 from Stardock Forums Top

Quoting sean_drohan, reply 1

Please place a support ticket as we would like to look into your issue.

End of sean_drohan's quote
">https://www.stardock.com/support/?from=nav[/quote]

Hi sean_drohan,

Thank you. I will submit a report if it occurs again. Thus far Start8 1.12 final is working a-ok.

Inside my Desktop computer's case had been full of dust: I have since completely removed all visible dust from the motherboard, all fans, including Power Supply, and CPU heat-sink. So I will wait for now and see if that makes any difference. I am sure it will make a difference, but in this instance I particularly mean a difference to my start menu lockups and explorer.exe restarts which I had been randomly experiencing.

regards,

Laurence

Elemental: Reforged