Tiles: Missing all menu text + configuration menu text

As it says.

The running tasks show text, the shortcuts show text, but the skin text and configuration menu text does not appear/show/work.

Perhaps there is a missing font?

 

I have only installed the stardock free version, no previous betas.

 

I would really like to use/buy this product, but I cant see any text so... cant config it at all.

 

-Ash

20,799 views 30 replies
Reply #1 Top

That does sound like a Windows font issue.  Start off with running sfc /scannow from an admin command prompt.

Reply #2 Top

Same problem as first post.  I made a new installation on Win 7 x64 a couple of days ago.  No violations found running sfc.  No problems with display of system fonts in other applications.  I opened the tile editor on the default skin and found the font size in the various dialogs to be set to various negative numbers.  Clearly a problem.  However, changing them all to a reasonable value (12) and restarting the app did not fix the problem.  Also, the skin background disappears after a few clicks of use, leaving only some non-functional icons floating on top of the original desktopThe app remains running in the background and does not report a crash, but can't be accessed as far as I can tell. 

Perhaps some recent changes have a typo or other easily fixable bug?  Hope you can get this worked out as the app looks useful. 

Reply #3 Top


Yeah same as stbrock. SFC reported no issues, all files are fine. Of note is that the font used by stardock tiles config app and the skin is not actually a windows font - so I can't actually be missing it if it was never installed. This seems to be a custom/third party metro font that is either missing or the wrong size. Perhaps your latest installer has a few regional language bugs or something in it? -Ash
Reply #4 Top

Would you mind posting a screenshot of what you're seeing?

Reply #5 Top

As you can see, the theme text elements and the config window are either missing fonts or the fonts are too small/big to be seen.

 

-Ash

Reply #7 Top

What graphics card do you have?

The font in use is Segoe UI light and all Windows 7 systems should have that font so it shouldn't be a missing font issue.

Reply #8 Top

Maybe you're running other customization software or another app that's interfering? Maybe an installation issue? Have you tried un-installing reg cleaning and re-installing?

Reply #9 Top

See the default windows background there? That was a fresh install of windows 7 sp1 specifically to test the issue. It went:

 

Windows 7 SP1

GPU Driver

Tiles

 

With the above result.

 

-Ash

 

EDIT: GPU is a GT555m/optimus combo.

Reply #10 Top

If I would get that I would do a system restore, but you say it´s happening on a Fresh/new 7 install.... Doesen´t make sense.

-New install you say...What programs do you have running simultainiously as Tiles ?? Background programs included. :\

Reply #11 Top

As I said, in my post, nothing.

Win7 SP1

GPU Driver

Tiles

Nothing else was installed.

Reply #12 Top

Ok, I just worked it out.

 

In stardocks efforts to make money they have put in some hooks to make multi monitor support a "feature".

In doing so, if you have more than one monitor attached, even if only one monitor is "switched on", then the extra monitor shows no text.

 

In my instance, I have a 14" laptop.

Attached is a 24" monitor.

 

The laptop lid is closed.

Only the attached 24" display is active, and ON. The laptop display is OFF.

 

Tiles still interprets this as being in "multi monitor mode" and does things that purposely disable the text rendering on the 24" monitor, but renders fine on the 14" monitor.

 

This is kinda sneaky, and this kind of DRM is a bit over the top.

Definitely not buying this software.

 

-Ash

Reply #13 Top

Ashtefere, leaving out the fact that there were two monitors in the set up in the OP no doubt was important information. 

Reply #14 Top

@ Ash: Snowman goes MULTI and he doesent seem to have ANY problems with it.

Reply #15 Top

I have a dual monitor system, Windows 7 64 bit, I use most of Stardock's products. Tiles works great for me on either monitor. Nothing's been "disabled" to make more money...lol.

 

Reply #16 Top

For me the multi monitor menu is grayed out, and there is an option in the purchase section to "purchase multimonitor support".

 

Not sure what version you are using.

 

Either way, it should work on a fresh install out of the box without issue, especially when it is a virgin install. It does not, thus I'm not going to buy it.

 

-Ash

Reply #17 Top

Quoting Philly0381, reply 13
Ashtefere, leaving out the fact that there were two monitors in the set up in the OP no doubt was important information. 
End of Philly0381's quote

It was left out because im not running in multi monitor mode. The laptop display is disabled, as I already stated in my post. You would know this if you read my post.

If you don't have anything constructive to say, then shut the hell up.

 

-Ash

Reply #18 Top

Ask

Quoting Ashtefere, reply 17
If you don't have anything constructive to say, then shut the hell up.
End of Ashtefere's quote
Lots of people tried to help Ash . . and pointing out how your system was "non-standard" could have been critical and saved time and frustration.

In any case, thanks for posting what you think is the issue.  we'll follow up.

Reply #19 Top

Quoting Ashtefere, reply 16
For me the multi monitor menu is grayed out, and there is an option in the purchase section to "purchase multimonitor support".

 


Not sure what version you are using.

 

Either way, it should work on a fresh install out of the box without issue, especially when it is a virgin install. It does not, thus I'm not going to buy it.

 

-Ash
End of Ashtefere's quote

 

OK, I see what you mean, I am running the pro version, which comes with Object Desktop.

 

There is nothing wrong, or unusual in having a free version of a paid product which has descreased functionality. It is done all the time in software. Normal.

 

If you really like it, spend 2 bucks to get your function, or spend 10 and get the full blown program. Better yet, buy Object Desktop and get a slew of good software at a descreased price with full functionality.

 

You know, contrary to popular belief, Stardock is in business to make money.

They can't give everything away for free.

Reply #20 Top

If you shut the lid on your laptop, it turns off that monitor, but it does not disable it. So technically, you'd still be running in multi monitor mode.

 

Try this. Right click on monitor 2, display, set it to only use monitor two, thus "disabling" monitor one.

 

Now you should be running in single monitor mode. Tiles should work correctly.

Reply #21 Top

Quoting Ashtefere, reply 12
In stardocks efforts to make money
End of Ashtefere's quote

I fail to see the logic behind that statement.

Full Version(with the feature you need)=$9.95

Free version + the feature you need=$1.99

Wouldn't SD make more money by NOT offering add-on features to the freeware version, thus making the purchase of the full version the only option ?

 

+1 Loading…
Reply #22 Top

Quoting Ashtefere, reply 12
Ok, I just worked it out.

 

In stardocks efforts to make money they have put in some hooks to make multi monitor support a "feature".

In doing so, if you have more than one monitor attached, even if only one monitor is "switched on", then the extra monitor shows no text.

 

In my instance, I have a 14" laptop.

Attached is a 24" monitor.

 

The laptop lid is closed.

Only the attached 24" display is active, and ON. The laptop display is OFF.

 

Tiles still interprets this as being in "multi monitor mode" and does things that purposely disable the text rendering on the 24" monitor, but renders fine on the 14" monitor.

 

This is kinda sneaky, and this kind of DRM is a bit over the top.

Definitely not buying this software.

 

-Ash
End of Ashtefere's quote

I think you have made an incorrect assumption here.

The text drawing code is in no way linked to how many monitors you have, however it may be altering how your graphics card is handling things.  For one thing Tiles would have no way of knowing you had done that as you would only have a single monitor enabled. 

My best guess is your graphics card system with the optimus graphics is causing the problem here and preventing the DirectWrite text from drawing on screen.  I wouldn't be shocked to discover that it is trying to use the wrong GPU and so fails at an unexpected point.

Buying or not buying the Multiple monitor option will have no impact on your ability to have rendered text in Tiles.

Reply #23 Top

Quoting Neil, reply 22
I think you have made an incorrect assumption here.

The text drawing code is in no way linked to how many monitors you have, however it may be altering how your graphics card is handling things.  For one thing Tiles would have no way of knowing you had done that as you would only have a single monitor enabled. 

My best guess is your graphics card system with the optimus graphics is causing the problem here and preventing the DirectWrite text from drawing on screen.  I wouldn't be shocked to discover that it is trying to use the wrong GPU and so fails at an unexpected point.

Buying or not buying the Multiple monitor option will have no impact on your ability to have rendered text in Tiles.
End of Neil's quote
I was about to say the same thing.   ;P

Reply #24 Top

Quoting Zubaz, reply 23



Quoting Neil Banfield,
reply 22
I think you have made an incorrect assumption here.

The text drawing code is in no way linked to how many monitors you have, however it may be altering how your graphics card is handling things.  For one thing Tiles would have no way of knowing you had done that as you would only have a single monitor enabled. 

My best guess is your graphics card system with the optimus graphics is causing the problem here and preventing the DirectWrite text from drawing on screen.  I wouldn't be shocked to discover that it is trying to use the wrong GPU and so fails at an unexpected point.

Buying or not buying the Multiple monitor option will have no impact on your ability to have rendered text in Tiles.I was about to say the same thing.  

End of Zubaz's quote
Love it ^_^

Reply #25 Top

Yup, 24 comments from folks, the dev, support, moderation... all for $10.

SD's out for your blood, alright.

More like lots of people trying to help someone who can't even say 'thanks for helping or trying to'.