Dragon Age install issue/error

from Stardock Forums

I originally installed DA via a store bought dvd. I then yesterday bought the expansion via digital distro on Impulse. Everything said it installed fine according to impulse. However when I go to start a new game or load a saved game I get 'Campaign.cif missing' error.

 

Windows 7 64bit

4gig system RAM

Gforce gtx 270 512meg RAM video card

All background apps stopped including virus scanner

 

Any help appreciated

3,259 views 6 replies
Reply #1 from Stardock Forums Top

The Awakening's expansion through Impulse is simply the installer provided to us by EA.  If you're having issues after installing it, I would suggest contacting EA support.

Reply #2 from Stardock Forums Top

Hi there while I am certainly not putting any blame on SD I thought just FYI I'd post what happened so if another customer has a similar exp you perhaps can steer them in the right direction.

Per your suggestion I got into a live chat with EA support. Long story short he tells me win7 nor 64bit are officially supported with DA. Which to me makes 0 sense. Because you know... only a handful of people used win7 or/and 64bit... *sarcasm*

None the less this is what I had to do... uninstall DA and the exp fully. Reinstall DA fresh from the DVD. Install the 1.03 patch. Install the exp pack. Now everything works fine. If this pops up again with someone seems this is the only solution. It has been awhile since I played DA I -think- the last patch I installed was 1.0.1a so perhaps installing the exp over that patch caused the issue. None the less a clean wipe and fresh install with the latest patch fixed the issue.

Sins of a Solar Empire II
Reply #3 from Stardock Forums Top

Hi there while I am certainly not putting any blame on SD I thought just FYI I'd post what happened so if another customer has a similar exp you perhaps can steer them in the right direction.
End of quote

Always appreciated, just trying to steer you in the best direction.

None the less this is what I had to do... uninstall DA and the exp fully. Reinstall DA fresh from the DVD. Install the 1.03 patch. Install the exp pack. Now everything works fine. If this pops up again with someone seems this is the only solution.
End of quote

Which is probably what I would have recommended anyway. 

Reply #4 from Stardock Forums Top

My problem is not entirely similar but an error with dragon age instal none the less. Basicaly I just purchased draong age and the expansion and then downloaded the client. I try to download the game and it gets to around 1 percent than spits out a check error:
-- [5/30/2010 12:19:29 AM] ----------------------------------------------------
Context: General
Message: MD5 ERRORS: Trimming file 'H:\Documents and Settings\All Users\Application Data\Stardock\Impulse\Temporary\DownloadQueue\dragonage\dragonage1.03.010.impulse' down to byte offset 0x00000000
Build #: 1977

Im pretty sure its not my pc I ran memtest and prime95. I have also been a long time steam user and have never had a problem like this. After some searching I came across something about getting an error like this if you have a high rate of packet drops. I am on a wireless network but to me that seems pretty sad if the impulse client can't resend droped packets. Any ideas in diagnoseing this problem would be appreciated.

 

Reply #5 from Stardock Forums Top

The way our MD5 system works (and this is an over simplication, I'll grant you, but it works for our purposes), is similar to taking a sentence, assigning number values to each letter (a=1, b=2, etc), and adding up the corresponding numbers to get a sum.  That's your "MD5" (though the real MD5 creates a much more unique signature than that).  Then tell someone that sentence, and have them write it down.  If they misspell something, then when they add up the digits from their setnence, it will have a different sum.

There are several reasons they could have misspelled it.  Maybe they can't hear very well (bad network cable).  Maybe there is someone between you and the person that has to examine the sentence to make sure there isn't a curse word before they relay it to you, and they might mispronounce something (firewalls, security software).  Maybe the person has dyslexia (bad RAM).

It's not that Impulse can't resend information, it's that the information gets corrupted at some point.  We can rule out the bad memory, but if you're doing this on wireless, and have the ability to switch to wired, I'd recommend trying that.  Hook directly into your modem to bypass the router if you can, as we've seen that be the cause as well.  All else fails, use the bat signal: support@stardock.com

Reply #6 from Stardock Forums Top

I tried everything you mentioned and more. Easily spent 6+ hours with this even dealing with my ISP. The response though, is appreciated. I was also able to determine that the problem I'm having isn't limited to dragon age it appears I can't download anything from impulse. Which is sad because I like impulses selection I'm just not too impressed with the client so far. I would like to reiterate that I use many programs that use md5 while or after downloading and haven't had problems with any other program. I'm sure many people use impulse without a hitch and that this problem is on my end but at this point I feel I'm just taking wild guesses as to what could be causing this.