Need to avoid installing impuse client

Hi there.. I was wondering if anyone could help me.  I'm an independent contractor and I wanted to install object dock on my work laptop just to make my life alittle nicer.  Well I purchased the software, and without warning, I got pelted with demands to install something called impulse client.  I can't install something like that on my work laptop (to be honest, I install too many things as it is).  I tried installing impulse on a VM that I don't really care about but the demands are way too high.. first .NET version 3, then IE version 7 (when I already have the latest version of Firefox and Chrome)..

Seriously, I am livid right now as I write this but I am trying to stay calm.  I will say this calmly.  Deep breath.

How do I download the software I purchased?

 

I also posted to stardock support but I assume they are closed until Monday and I don't really want to wait until then.

Thank you.

13,694 views 26 replies
Reply #1 Top

It sounds to me like you may want to request a refund......

Impulse is required to install the software. You CAN uninstall it after installing the sfotware but it sounds like you have IE6 installed (serious security risk) and no NET. You could install IE7, NET and Impulse and then install all your software...make sure everything works as it should then uninstall all 3 but that's a pain.

It would've benefited you to read the system requirements BEFORE purchasing.......

 

System Requirements
●Windows XP (32-bit)/Vista (32-bit or 64-bit)
●256MB RAM
Impulse must be installed in order to download and update software
Reply #2 Top

Thank you for your response.  There may be a light at the end of the tunnel.

Impulse must be installed to download the software.  I don't mind going through the steps of installing this if I can download it on that machine and install it on the one where I really want it.  Is this possible?  I'm going to try it.

Reply #3 Top

Is this possible?
End of quote
Yes.

Reply #4 Top

If you could please help me out.. how is this done?

All I can find is 'download and archive' which does not seem to save as an executable.

Reply #5 Top

Impulse Anywhere..........it's in Beta and I haven't personally used it but it's supposed to allow you to install  onto a comp without an internet connection by downloading onto another system and transferring files.

 

http://anywhere.impulsedriven.com/Home.aspx

Reply #6 Top

You can download Impluse to install your software.  You don't have to keep it on your computer I don't believe.

I have none that before.

 

Reply #7 Top

You can simply install Impulse, install ObjectDock, then uninstall Impulse.  Then you can install Impulse on your other PC as well.  Just to note, Impulse isn't required to run all the time, so having it installed really won't affect anything else you have on your PC.

Reply #8 Top

But I didn't WANT to install impulse on my work machine...

Oh my god.. you know what, when I want to buy some milk I usually go to the store that's open all day every day.  Not the one that's open 5am-6am on Tuesday and 1:30pm-2:15pm on Thursday.  Oh you know what, there are no stores like that because they wouldn't sell anything.  You have to help people buy you stuff, not put roadblocks up.

Sorry for the rant, really..  And I'm sorry that people steal stuff.  But I'm trying to buy something legitimate here.  If I wanted to download it I would have had it already.

The problem I have is that I want to own the software I buy.  If I need to reinstall in the future, how do I know impulse will be available.  I don't.  No one does.

I'm sorry but I'll just have to get a refund.

Reply #9 Top

malibu66 ...I'm sorry your experience of/with Stardock's software has been less than you had wished, however, as Lantec pointed out as the first respondent....one of the 'requirements' of your software purchase is that Impulse is needed for its install and subsequent update/s.

Had you exercised true diligence regarding your purchase you would have been aware of this...;)

You will need to contact sales@stardock.com regarding refunds/policy.

Reply #10 Top

Well.. to use a similar analogy, I recently purchased a membership at a membership-based store.  I didn't bother asking them what their hours were, what method of payments they accepted, or if the door was big enough for me to enter the store, if I could use any of their outlets, or if they always had stuff to sell me, or if they wanted to sell to me.. Because they're a store, they operate like any other stores do.

Stardock is doing something different here; I didn't think of looking for it.  Don't think I should have to apologize.  I think they should highlight it a lot better.  The freeware version of stardock worked for me just fine so why would I look at the system requirements.

Reply #11 Top

Well.. to use a similar analogy, I recently purchased a membership at a membership-based store. I didn't bother asking them what their hours were, what method of payments they accepted, or if the door was big enough for me to enter the store, if I could use any of their outlets, or if they always had stuff to sell me, or if they wanted to sell to me.. Because they're a store, they operate like any other stores do.

Stardock is doing something different here; I didn't think of looking for it. Don't think I should have to apologize. I think they should highlight it a lot better. The freeware version of stardock worked for me just fine so why would I look at the system requirements.
End of quote

I wouldn't even know where to begin with the stupidity of that tirade......

Please DO get a refund and then just go away........

Reply #12 Top

I wouldn't even know where to begin with the stupidity of that tirade......

End of quote

 

ooooh....oooh.....oooooh!

 

how about here?

 

I think they should highlight it a lot better. The freeware version of stardock worked for me just fine so why would I look at the system requirements.

End of quote

 

Since you can't be bothered to look before you leap, what would be the point of highlighting?

Reply #13 Top

malibu66 ... this section of the forums is not the place for argumentative debate...it is for assistance and/or support, however... if you are looking to find an analogy, simply go back to your own one of buying the milk from the store.  You already concede you need to walk to the shop to get it.  Yes, 'the walk' is 'Impulse'.  You won't get the milk another way, not since milkmen and home deliveries became a dying profession...;)

Reply #14 Top

Impulse is like the store demanding that I walk there instead of taking my car because it is better for them.  If I bring my car, they don't let me through the doors.  When I can obtain similar stuff in the car-friendly store on one side, and the same stuff out of the back of a van behind it.

Reply #15 Top

I believe the Impulse install offers to install .NET if it doesn't find it (at least seems it did at one time).

Install Impulse, install ObjectDock, uninstall Impulse - had you done that, this thread wouldn't exist and you'd have saved a lot of time.

But if you want future updates, which are included for at least a year or until the next major release, you'll need to reinstall Impulse to get them.

Reply #16 Top

Looks like we a beating a dead horse here with analogies. If you are not willing to use Impulse as required to download and install ObjectDock Plus then please email sales@stardock.com and request a refund.  Included here is the Stardock return policy for your information.

Reply #17 Top

First and foremost:

It's not like we didn't tell you you would need this.

Secondly:

The problem I have is that I want to own the software I buy.
End of quote

Know that software is not something you own, but something you license.  Even GPL'd software is licensed, and the original creator remains the owner of the software.

If I need to reinstall in the future, how do I know impulse will be available. I don't. No one does.
End of quote

I believe this has been discussed several times here that should Stardock somehow go out of business that the means to get your software would be made available.

And last, but not least, you have to realize that when you bought ObjectDock, you were given a link to download the standalone version.  Most of our software is distributed solely through Impulse, but ObjectDock is one of the exceptions.  If you don't have your link, you can get it one of 2 ways:

1.) Go to https://www.stardock.com/support  , enter your e-mail address to have your product info (serial and link) sent to you.

2.) If you have a Stardock.net account (which you do if you're posting on the forums), visit the following site and click the link for ObjectDock Plus: https://www.wincustomize.com/myaccount.aspx?reg

Reply #18 Top

 after reading all of the replies, it would appear that reply # 1 provided the correct response for you, seek a refund. 

 

 

 

Reply #19 Top

bear in mind - updates are done through impulse

 

the standalones don't update as far as I know (I could be wrong... I've been using either SDCentral or Impulse since 2003)

 

I'm guessing you'll have to monitor one site or another to see if an update's come out, then go back to the support page and enter your email to get a new link for the updated version

Reply #20 Top

the standalones don't update as far as I know
End of quote

No, there is no update mechanism built into the standalone install.  This may be an issue for some recently changed apps (such as WindowBlinds) but ObjectDock has been at the same version for some time as we work more on version 2.0, which will be a major overhaul.

 

Reply #21 Top

Ok.. such response to my post.

First of all, the first response was not correct, but the 17th one was.  Tech support alerted me to the fact that there was a standalone install yesterday and I immediately installed it and was happy.  This means that the 'system requirements' everyone so arrogently pointed me too are NOT, in fact, correct.  Impulse client is not required for Object Dock.  Good thing I didn't read them.

I was going to come here and apologize for wasting everyone's time but now I feel that it was my time that was wasted; seeing as the useful help didn't come until the 17th post and it was rude at that.  The only reason I am here is for anyone else who may want Object Dock and may end up here down the road.  According to the email I got, the standalone install can be upgraded by emailing StarDock support as required.

Why anyone would pay into such a restrictive licensing / adware-based installer scheme is beyond me.. StarDock's games must be very good and unique to be worth it.  I'm just in it for ObjectDock and I was able to install it how I wanted.  I can even copy the install file to my network archive if I should need it later.  Never thought I would call that a bonus!

Reply #22 Top

Why anyone would pay into such a restrictive licensing / adware-based installer scheme is beyond me
End of quote

This statement makes it clear that you really don't know what the Impulse client is or does.

But glad you got everything worked out.

Reply #23 Top

Impulse client is not required for Object Dock.
End of quote

That was my fault.....since this thread is in the Object Desktop forum I misread the fact that you were asking about Object Dock (which is not part of Object Desktop) and responded based on that. Glad you have your problem resolved.

Reply #24 Top

Why anyone would pay into such a restrictive licensing / adware-based installer scheme is beyond me.
End of quote

That'll be 'beyond you' for the simple reason that Impulse is not 'adware'.  It is the intended and ideal installer/updater/interface for ALL of Stardock's products, as well as the third-party Game and Program products available via Impulse.

Main thing is....you have your specific requirements/needs catered for, anyway...;)

Reply #25 Top

..you say tamahto I say tamayto....

Thats what I thought it was.. thanks.