[Solved] Supreme Commander sound / audio problem

from Stardock Forums

I thought I would post here to pass along a bit of info I've gained researching problems with audio in Supreme Commander.  The support forum at GPG provided some help, but a lot of the posts had solutions all over, so I wanted to post my issue and resolution:

Problem: When playing Supreme Commander, there is no sound at all- not during the intro screen and none anywhere else

Solution(s):

  • The fix for me was downloading the DirectX Redistributable-

http://www.microsoft.com/downloads/details.aspx?familyid=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en

I found this odd, because the redistributable was for DirectX 9, and since I was running Vista that shouldn't be needed, right?  Wrong.  If anyone has an explanation, I'd love to hear it.

  • The other major common problem is that if you have your sound settings for something other than 2.1 or Stereo (so 5.1 or 7.1 for instance), that can cause a lack of sound, too.  Changing it to Stereo sound in the Control Panel should fix that.  I didn't have this problem, but thought I would pass along the quick fix.

Hope this helps anyone else frustrated by the lack of sound.  Now I can try playing the game!

36,803 views 10 replies
Reply #1 from WinCustomize Forums Top

Thank you for the fix, this will be added to our support database.

 

Reply #2 from Stardock Forums Top

Quoting highlander, reply 1
Thank you for the fix, this will be added to our support database.

 
End of highlander's quote

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Reply #3 from Stardock Forums Top

I have the same problem, no sound anywhere in the game including the intros. I tried both of the fixes mentioned with no success. I should mention, however, that during installation I got an error for a cyclic redundancy check on a file called data2.cab. It said it was a sound related file. I went online and downloaded the file, and then the installation finished just fine. Unfortunately, there is still no sound.

Reply #4 from Stardock Forums Top

From my understanding, a CRC check can be caused by anti-virus software or a hard drive problem.  I know there have been issues in the past with people downloading Supreme Commander because of how massive it is.  You might try right-clicking on the program and choosing the Verify Installation option and see if that helps.  Also, try updating your sound card drivers and running a Windows Update.

Reply #5 from Stardock Forums Top

You might try right-clicking on the program and choosing the Verify Installation option and see if that helps.
End of quote

This may not be available for SupCom, as it's a 3rd party title.

Reply #6 from WinCustomize Forums Top

This may not be available for SupCom, as it's a 3rd party title.
End of quote

Currently it's not available for ANY app, SD or otherwise. The verify installation option is no longer possible with Impulse. :thumbsdown: I don't know when it was removed but could someone please put it back.

Reply #7 from Stardock Forums Top

Quoting Wizard1956, reply 6

This may not be available for SupCom, as it's a 3rd party title.
Currently it's not available for ANY app, SD or otherwise. The verify installation option is no longer possible with Impulse. I don't know when it was removed but could someone please put it back.
End of Wizard1956's quote

You're right, Wizard1956!  It was in Build 1304 of Impulse (3.23.454), but after I just updated it's no longer available.  What happened?  This seems like it would be a pretty useful option, especially with huge downloads like SupCom.  Otherwise, I guess you would have to uninstall and re-install it again?

Reply #8 from Stardock Forums Top

Shift and Right Click.  This got changed without anyone saying anything (even caught me off guard).

Reply #9 from Stardock Forums Top

Any chance it will be added back to a menu option instead?  That's not terribly intuitive.  And why was it hidden?

Reply #10 from Stardock Forums Top

Probably not, it was hidden because people used it way to often when they really shouldn't have, and it was beginning to do more harm than good. By making it shift+click we can make it easily accessible without being the default jerk reaction to issues with software installs.