Norton Internet Security sucks

They all suck

First off, I really don't like the idea of having my computers getting pre-loaded with anti-virus stuff that times out after 30 days. It's very annoying. But I could live with it if the stuff would uninstall.

But in my experience, it doesn't. My Dell came with Norton Internet Security and it is extremely invasive. But it's more than just invasive, it's crummy in quality.  For instance, it flags any VB script running with an error saying that a "malicious script is trying to run." Talk about lazy programming. So those of us who can figure out how to turn off that stupid script check have to do so if we want to use any widget programs that make use of VB Script.

But then there's the invasive "virus scanning" of Office docs.  Yes, I know that there are macro viruses, but for the life of me I couldn't figure out how to turn that off.  Eventually, it expired and instead of being nagged, I decided I would just take the program off.  Good luck.  In add remove programs it tells me I don't have proper access to uninstall it (even though I'm logged on as an administrator).  It suggests I "login to Norton Internet Security" to do it.  So I open up the program and the whole area to do that is grayed out.

Somehow its virus scanning on Office documents got messed up. That's actually what started this little journey. I couldn't load up my spread sheets or open up MS Word because it would hang on the virus scanning that I never asked for in the first place. 

I eventually had to weed through the various services running on my system, turn them off, and then go to the drive and start deleting the actual Symantec files from my drive. Only then was I able to get back to being able to load up Word and Excel files.  But I couldn't help thinking about how many other people out there are running into problems like this.  This overkill invasive crap on the system almost certainly causes more trouble than it solves. Whoever set the defaults on these programs should be flogged. I suspect 99% of problems with viruses and security come from a handful of places and that those could have been set as the defaults.  But no, it's defaults are so invasive that if some problem comes up, you're going to be left with a broken system with no easy way to recover from it.

20,897 views 46 replies
Reply #1 Top
I've never understood the mentality of keeping a company format of a hard drive in tact after buying a comp like that. Whenever family/friends or such got a brand name comp I'd always help them reformat and install a fresh OS just because then they don't have to deal with the umpteen useless programs that were installed with it.

And they probably decided that since there are people out there who would complain if they didn't have every part of the system scanned by Nortan to set it to do things like that for them. A lot of the times is the more vocal yet complaintive people that get their way instead of the smart quite ones.
Reply #2 Top
10 to 1 the defaults are that way because if they weren't, and someone got infected by an avenue not covered by less-restrictive defaults, Symantec would get their butts sued.

Rule of lawyer.
Reply #3 Top
While I swear by Norton AV, and Ghost and Utilities, I have never liked their firewall. But I only Buy Dells and have never had any problem uninstalling Norton. I do uninstall Norton, because i can get it cheaper over the internet than from Dell, and so I just do it that way.

I lke M-post's idea, and before XP, that is what I would do as well. But unfortuntely, most new computers do not come with an install CD, just a restore CD. SO now I leave it alone. Most of the programs are not too bad, but yea, if you want to install something that is a competitor to Symantec, you better get rid of the Symantec product first!

BTW, as far as I am concerned, all software firewalls suck! Not because they dont do what they are designed to, but like the bathwater, they also throw out the baby!
Reply #4 Top

But I couldn't help thinking about how many other people out there are running into problems like this.


ME! ME ME ME ME ME!!!!!!!


It kills me!!!!  I cannot for the life of me figure out how to turn the stupid BS off, and I'm not prepared to go delete a bunch of stuff - mainly because I know just enough to make me dangerous and I'd end up with a non-running system.


GRRRRR!!!!!


 

Reply #5 Top
I used to have that internet securty - fire wall thing, I got so annoyed with all the alarms about malicious script. It's enough to cause paranoia. It's always telling me that people are looking at my computer or something. And the firewall hogs up a chunk of memory.

When I had my current computer built, I made sure to tell the guy to leave the drive empty except for the OS, so that I can install the extras that I want myself. No stupid 30 day AV/Firewall demo. Computers that come as is such as Dell and HP unfortunately, always have things preloaded into them. It is for this reason, I'd rather have custom built computers than commercially ready ones.
Reply #6 Top
Norton Internet Security (2004 version) really is a piece of crap. I use the 2003 Norton Suite and love it. My mom installed NIS 2004 by recommendation of some clown who liked the "name".....after it messed up her computer, it took me 4 hours to uninstall this thing so she could get her computer back. I should have just backed up files and reformated the drive. Stay away from it. Get 2003.
Reply #7 Top
To disable the plug-in for Office 2000 or Office XP for those using Norton AntiVirus 2002/2003/2004
1)Start Norton AntiVirus. If Norton AntiVirus is part of Norton SystemWorks or Norton Internet Security , then start Norton SystemWorks or Norton Internet Security, and then select Norton AntiVirus.
2)Click Options,Norton AntiVirus and then click Miscellaneous.
3)In the "How to keep Microsoft Office documents protected" section, uncheck Enable Office plug-in.
4)Click OK, and then exit Norton AntiVirus.
Reply #8 Top
I agree, I hate whatever programs that have broken uninstall program. It's kinda like they want the program to stay there forever.
Reply #9 Top
I agree 100% with M-Post above. When I bought my Sager laptop it had a bunch of bundled software and trials. But, the good folks who sold the computer send that crap on a disk, and never install it. All that was installed was Windows XP. Nothing else. I could add what I wanted and leave off the crap. Of course, I have also formatted a couple times since them. But working with my friend's Dell I had to finally tell her the only way I could get her computer running fast and smooth would be to do a clean format since Dell put so much useless crap on there. Good to know if I ever actually buy a Dell.
Reply #10 Top
Wipe it all for a fresh install of XP, Download AVG anti-virus (free) Sygate personal firewall (free) and then go to grc.com Link

and run his shields up test. Also he has a number of fixes for MS programming that are free.
Reply #11 Top
I actually like Norton Internet Security. I got it free and don't use Microsoft Office (I use OpenOffice - same thing but free). But then I've never tried to uninstall it or run busted VB scripts, so maybe it's just good for people like me who don't do programming or stuff like that. The firewall does screw up theunderdogs.com, but I can disable it to access that site so no big problem.
Reply #12 Top
Cacto - Norton Internet Security will complain about any VB Scripts - busted or not.
Reply #13 Top
Hi all...

I"ve been using Norton System Works with Norton Internet Security since 1999. And some of the problems you guys are having with norton Internet Security is that in 2004 for some stupid reason they made the program extremely large and it took up a lot of ram. unless you have at least a gig you are in trouble. But, Norton internet Security 2003 works extremely well. With 500 meg of ram. I have a HP Pentium 4, 4 gigabyte 200 gig drive with 2.2 gig of ram and believe me my machine flies. I"m also running Service Pack 2 which has all kinds of plug=ins to slow you down and nothing is slowing me down. So maybe, your problems are just configuration. Because I know for sure using a Pentium 3 with 250 meg or ram you can configure Norton Internet Security 2003 so that it doesnt slow you down at all. At least to my experience...i've never had a problem.

Butch123
Reply #15 Top
Just updated to NIS2005 from NAV2002 and Norton's Firewall2002. I've got only two complaints....so far....

It seems they've buried the configurable options deeper and deeper in the program.....I guess to keep n00b's from messing it up and if you move the shortcut's that Norton's places on your start menu to a different place, NAV starts to complain that it needs to be uninstalled and re-installed.
Reply #16 Top
Anybody have to buy a computer for a teenager???? And allow their computer be part of your network????? Or buy a big$ laptop for your teenager’s "required" list of items to attend a college????? Then have them come back home and they want the encryption to rejoin your network???? Anything and Everything that inoculates them (both their physical world and their virtual world) is a minimal hassle compared to what's floating around there, maybe as close as that parked car across your street, or as close and as quickly as a keystroke from a computer deep inside some lawless territory in a place you never knew existed. I've used Norton since it was just a really great way to protect you from the kids who were just playing practical jokes. And have installed (and configured it) on many computers. The first time I loaded 2004, everyone is right, the original releases of 2004 had something that made logical experienced computers and their owners go crazy. I've also installed and configured all the other competitors' versions; and guess what? ...I haven't seen any one solution that doesn't have some annoying "feature". Does anyone remember the day that you could pick what parts of a software's installation you wanted???

2 facts I know, (listen up):

#1- The IT world has resorted to the current model of selling in mass products that are only profitable when sold as a package. My first reaction to recovery disks was "were these 30 day trial passes for the Betty Ford Clinic?" ;> It is not unlike how you buy cars and the warranty you get.

#2 - 95% of the people who purchase the affordable family sedan computer most likely don't even know what Norton is. But something - anything! - needs to be done to slow down the armpit of the internet. In addition, there is some software that is just bad.

If there is something you want improved, don't shoot the messenger. (It seems the standard lately is to whine and pick apart corporations and the people they employ) versus contacting the vendor and asking for help and state that you do expect them to provide you with a solution. If they don't, don't buy their product anymore. And if you want a computer that works just the way you want it, buy all the parts and put it together the way you want it. Or have the neighborhood computer shop build a system for you. You may pay a couple $ versus buying the system with 30 days of Norton, but I'd rather read a good book, or play with all the great skinning products from WinCustomize than let something I bought to enjoy ruin my day.
Reply #17 Top
It seems to me that every new version of NAV, more and more processes are added! In the trial of NAV 2005, there are...SIX SYMANTEC PROCESSES! I agree with robbie..stick with 2003. However, this year, I think I shall spring for the new PC-cillin because A) no activation, of course and B) CNET likes it better.
Reply #18 Top
What I think is funny, is when you uninstall it, it tells you "If you are worried about the security of your computer, disconnect it from the internet". (No DUH, dimwit). I haven't laughed that hard in quite awhile. :D
Reply #19 Top
Good to know if I ever actually buy a Dell.


Good for you. Gateways are much much better.

:d

Ours didnt have anything installed on that I dont use.

They must be awful smart. ;)
Reply #20 Top
...i absolutely hate dell
a freshly bought (not reinstalled os yet) that i got
2.6ghz / 512 ram and it could not play a dvd
i am not kidding that is how much crap they put on it
yes it was integrated graphics and crap like that but damn, if you sell it with a dvd drive it should be able to play dvd movies right?

and what is with internet security's "loading parental controls" for about ten minutes!
it stays in the mioddle of my screen and wont let me get rid of it
ive since passed on the dell to some unlucky fellow who i hope does not have as much trouble as me
on my new computer i run nav 2000
Reply #21 Top
I've used NAV since 2002. I haven't found a better stand-alone antivirus program that fits my needs. I do stay away from the "suites" and "packages" that promise to do everything under the sun. NAV 2005 works well with the Windows XP SP2 firewall. Only other thing I add to the mix is that I run Spy Sweeper once a week. This combination works well for me.

A also tend to remove most "pre-installed" software on new computers. This includes all references to "free trials", "special offers", etc.
Reply #22 Top
Gateway doesn't come with any trials or special offers either. Definatley have better software engineers because the crappy Dell Solution Center is replaced by Gateway's Help Spot, which integrates right into XP's Help and Support Center. How do I know this?? Lucky relatives who are glad that they got Gateway instead of Doll, because of my recommendation.
Reply #23 Top
I have used Symantec for about 5 years now (I alwyas just buy the disk from Wal-Mart )and have never really had any problems with it. The one time I DID have a problem they had me up and running the same day (Symantec customer service). After runing the "internet enabled program scan" I had very few alerts (VB or otherwise) and it has always kept my computer clean. I also like their websites "security scan".
Reply #24 Top
I have Norton Systems works & Personal firewall 2003, and the only problem I ever had with it was when I wasn't paying attention doing a registry scan and clean and deleted a file related to one of my Norton tools.

The problem was trying to uninstall Norton in order to do a clean reinstall. I ended up needing 9 different tools which were sent to me by Norton to get the job done. And even then I ended up having to do a complete reformat. I still have the tools if anyone needs them. Just send me an email @msn.com and I'll send you a copy of the email.
Reply #25 Top
The latest version of NIS works fine for me. I've never had any problems with it