Wincustomize subscription

from WinCustomize Forums
Hi

so i've been a member for almost 6 1/2 years and only today have i gone over the 500mb download mark

just tried to download a dream & am being told that I should purchase a subscription :/

now i wouldn't mind but I purchased object desktop yesterday and it seems a bit odd that since hitting 500mb my status has gone from 3(current customer) to 3(past customer)

is this normal? do I now have to shell out more money just to use wincustomize?


9,705 views 28 replies
Reply #1 from WinCustomize Forums Top
If you purchased ObjectDesktop you should be at customer level and have no download limit. Did you use the same email as the account you have on here? Have you registered the product in SDC?
Reply #2 from WinCustomize Forums Top
hi, thx for the quick reply

it's registered although under a different email

have merged the two emails under account settings (although not sure how successful that's been)

haven't been able to activate deskscapes yet (haven't tried to install anything else) & have logged a ticket with the helpdesk, awaiting reply.

i was at customer level until I hit 500mb though, this was my worry.
Galactic Civilizations IV
Reply #3 from WinCustomize Forums Top
aha, can a mod please move this to the stardock support forum please?

thanks in advance :CONGRAT:
Reply #4 from Stardock Forums Top
Ok so are you in need of account merging? I wonder at it since you are not sure if it helped. If you send me the info I can check.

If you downloaded Deskscapes from the website uninstall the software and download through Stardock Central. There you can use the Object Desktop serial number and it should activate fine.
Reply #5 from WinCustomize Forums Top
Think I've broken it :NOTSURE:

It appears I have 2 Wincustomize accounts (probably created for conformity on my side) ironically it was to make things easier for me to remember :(

This is the actual a/c I want to use (it's lv4), I've merged it with the stardock a/c

however, since logging back in under this account i'm having problems monitoring my helpdesk ticket
[#LMT-678206]

Invalid SQL: SELECT COUNT(*) AS totalitems FROM `swtickets` AS tickets WHERE `email` IN ('?@gmail.com'); (Can't open file: 'swtickets.MYI' (errno: 145))Invalid SQL: SELECT * FROM `swtickets` AS tickets WHERE `email` IN ('?@gmail.com') ORDER BY `lastactivity` DESC LIMIT 0,50; (Can't open file: 'swtickets.MYI' (errno: 145))

I don't want to post another query for reasons set out in the sticky,

guess I just need my activation count reset.

What info can I send you to help me?



Reply #6 from Stardock Forums Top
Your activations have been reset. That is the current error for anyone using ESupport including support. We are awaiting our service provider to fix this issue so we can get back to answering email at the moment.
Reply #7 from WinCustomize Forums Top
thanks for this

just installed deskscapes through SC and during activation had error 5

this is after i'd merged the two accounts that needed merging (at least i thought)

could this be because of the windowblinds purchases i'd made years ago?

[Errors]
35=The selected product has failed to activate, please try again.\n\nEmail: %email\nPassword: %password\nAppId: %appid\nPath: %path\n\nIf you continue to have problems, please include the above information when contacting support@stardock.com. Please do NOT post your password on the web forums.
36=No Registration - There does not appear to be a registration for this product under your email address. Please check the address you ordered under and if you are still having problems, send this log file to support@stardock.com.
37=Stardock Central has detected that you have products registered under a different email address than the email associated with your Stardock.net account. Please contact support@stardock.com and ask them to merge your account records.\n\nStardock Central will let you download and install applications normally at the moment. In early 2006, you will need to have your records merged under the same email address, so please send an email to support@stardock.com.\n\nYou can press Ctrl-C to Copy the contents of this window and paste it into an email message.\n\nStardock.net: %netemail\nApplication: %appemail
38=Excessive activations (#) - Multiple activation requests for this product have arrived and been processed. This has triggered the threshold for potential errors. If you are having problems activating or need to reset the activation count, please email this log file to support@stardock.com from the email address you ordered under.
39=Excessive activations (IP) - Multiple activation requests for this product have arrived from this IP. This has triggered the threshold for potential errors. If you are having problems activating or need to reset the activation count, please email this log file to support@stardock.com from the email address you ordered under.
40=
Reply #8 from Stardock Forums Top
It isn't impossible. Please send me by PM any email accounts you might have used here over the years.
Reply #9 from Stardock Forums Top
Hornet08,

Check your e-mail, I found you had three accounts and have merged them, instructions are in the e-mail I've sent.

Reply #10 from WinCustomize Forums Top
still not working i'm afraid!

'Error activating the product

Please check the serial number that you have entered and ensure that it is associated with the email you used. Try to activate the product again. If you are using Stardock Central you can right-click on the product and attempt to activate without reinstalling. Please include this log file when contacting support@stardock.com.'

'Activation result: 5' on the rest.

anything else I can do?
Reply #11 from Stardock Forums Top
Support seems to be up for the moment. Please PM me all your account details you are using for activation and I will try to assist you from there.
Reply #13 from WinCustomize Forums Top
Typically this is a 1 .  . . . but you are lucky enough to be atypical.  :)
Reply #15 from WinCustomize Forums Top
Any possibility I can have this looked at before the weekend?
End of quote
Looks like support has been helping you all along.   :CONGRAT:
Reply #16 from WinCustomize Forums Top
no need to be that much of a wiseass ok. :/

besides if you're not helping why are you even commenting?
Reply #17 from WinCustomize Forums Top
no need to be that much of a wiseass ok. :/
End of quote
Wasn't being a smart-ass.  Seabass and Highlander are support and have been helping you.  Usually this is an easy fix . . but this time it isn't.

besides if you're not helping why are you even commenting?
End of quote
I was trying to provide useful (and humorous) information in response to your comments.

/me shrugs and wanders off
Reply #18 from WinCustomize Forums Top
Don't take it too hard, Zu. I appreciate you :CONGRAT:
Reply #19 from WinCustomize Forums Top

A majority of one. :) 

Reply #20 from WinCustomize Forums Top
A majority of one.
End of quote
Ouch.   (:(
Reply #21 from WinCustomize Forums Top
I can see you're sincere so I offer my apologies.

Just bit touchy as it was bought on Monday evening & I haven't even had a chance to use it yet :(

Now it's been left this long, it means not getting it working until evening tuesday 25th at the earliest.

Starting to think my pm's & emails (the ones that make it through the filter :NOTSURE: ) are being ignored in favour of more long-term issues. Problem is when SDC becomes totally vista compatible I still won't be able to use it :SNIFF!:

So I've gone back to the preview, thought about getting a refund & upgrading to ultimate but I get a kick out of bitching at support too much about their overzealous spamfilter ;)
Reply #22 from Stardock Forums Top
Hey hornet if you have a open ticket number could you post it? I can't find anything under your email address posted there. Also if you like you can PM me for further help. I double checked your account and it looks to be in working order.
Reply #23 from WinCustomize Forums Top
Just bit touchy as it was bought on Monday evening & I haven't even had a chance to use it yet
End of quote


Hornet, for what it's worth, I bought ObjectDesktop the day before Thanksgiving vacation....and when I installed it, WB wouldn't work. I uninstalled/reinstalled so many times I maxed my activations. SD was closed for 5 days. HOWEVER! I emailed SD support and they reset my activation count while the office was closed, and the following Monday (when the office re-opened) milksama (Mike) spent 2 hours working with me on IRC to get WB working.

SD support will work with you until it gets fixed. They're great that way.