GalCiv II "invalid" Serial Number (german DVD version)

from Stardock Forums
Hi there,

i have a german single DVD version of "dread lords" from paradox and i can't register that game having following message from Stardock Central "The serial number you have entered is invalid. ..."

I sent this also in that support request form, if it helps...

Thanks in advance,

Maxim
227 views 8 replies
Reply #1 from Stardock Forums Top
We will address it in support right away. It is much harder to do here since we cannot discuss account info.
Reply #2 from Stardock Forums Top
Hi there,

I've exactly the same prob.
A week ago I've opened a ticket at the support, till today no answer.
Help please.

CU
Ottitz
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Reply #3 from WinCustomize Forums Top
Ottitz a responce has been sent to your ticket. Please be aware that sending additonal responces to the email causes the ticket time to reset and places it back the beginning of the queue. My apologies for the wait.

uXTiAHDP you had a responce through support. The german version of GalCiv2 registration requires the publishing group Paradox. A email was already sent on this matter but here is the contact info:

support@paradoxplaza.com

Let me know if you have further issues.
Reply #4 from Stardock Forums Top
I have the same problem as both preceeding posters. I bought the german DVD version published by Paradox and can't register using the given serial. Additionally I can't access this forum out of Stardock Central, and the DVD is messing with my DVD-CombiDrive. (I had to insert it multiple times until it was luckily recognized... only positive thing is, the game can be played without DVD inserted once it has been installed; I read Stardock doesn't use Copy Protection with their games, but these problems with DVDs I only got with copy protected game DVDs in the past, so I guess Paradox is using Copy Protection after all).
I thought of returning the game because of the technical difficulties, but unfortunately opened game boxes won't be refunded...

This is sort of sad, because I played the finally installed non-updateable version, and it seems to be a nice game...


Regards
Christoph
Reply #5 from Stardock Forums Top
Send me the serial number and email address by PM and I will see what we can do from this end. You should still be able to down load the updates through Stardock Central.
Reply #7 from WinCustomize Forums Top
gareth117 - Please contact support@stardock.com as they will be able to assist you in resolving this issue.
Reply #8 from Stardock Forums Top
The German version of GalCiv2 was translated and published by Paradox in Europe. They will be translating and supporting all German releases of GalCiv2 and it's patches.

For assistance with your version, please see: http://forum.paradoxplaza.com/forum/index.php
More specifically: http://forum.paradoxplaza.com/forum/forumdisplay.php?s=09dbed559e6e26ee6aa262be66d7d9eb&f=304
If you would like more direct support with a technical support technician, please email: support@paradoxplaza.com

If you need further assistance with the German version, please contact Paradox directly.