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MyColors is garb, I am so mad

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MyColors is garb, I am so mad

sd please pay attention to this, maybe I will get results

from Stardock Forums

Some of you may know a few months back I purchased 2 MyColors themes (corvette & another one which escapes me right now) The MyColors thememanger is garbage (it was then) and new one is even worse, and doesn't work right, it doesn't download, hangs and goes no where. I had found a resolve to that. Use the FREE ThemeManager. It works perfectly.

Fast forward to yesterday.

So MyColors was revamped and I figured possibly improved, I found out I was wrong. Yesterday I bought 4 themes and was forced to dl the supposed new MyColors ThemeManager which is far worse than the last one.

It ruined my PC so bad I had to restore and lost many files.

I have sent SD 2 emails and opened a ticket. No reply yet and I expect after spending $80 I would get one first thing this morning. It is now noontime.

SD,

Please send me a link to download the themes I purchased yesterday.
 
Your new MyColors ThemeManager does NOT work, it hangs and does not download themes and has screwed up my PC. I had to run backup and lost files because of this. So much for your mycolors 2.0 update. It's no good.
 
I need either links to the 4 themes (zip or rar) or a download link for the themes of, University of Florida, University of Miami, Boston Bruins Desktop, and the Florida Panthers.
 
The SD 'free' theme manger works great, not your mycolors manager garbage, I cannot import them through mycolors.
 
It is not my PC either, I have fairly new hp with duo and plenty of ram.
 
Please resolve this asap.

thinkdesk
89,350 views 117 replies
Reply #101 from WinCustomize Forums Top
No one gets madder about stuff not working than I do!
End of quote


Brad, you should create an alias, log on with it, bitch yourself out then ban your alias just to relieve the frustrations.. :LOL: 
Reply #102 from Stardock Forums Top
To assist in the troubleshooting, here is 2 screenies I took.

Screen 1 has my info and screen 2 is the error message.





I just added the X's as I don't want my info all over the place. If one of the support people contact me I will give info if and when requested.
Curtains - Customize Windows with additional styles
Reply #103 from WinCustomize Forums Top
I just added the X's as I don't want my info all over the place. If one of the support people contact me I will give info if and when requested.
End of quote


Support is not in on Sunday, so I suspect tomorrow someone can take a look at your account.  :)


Reply #104 from WinCustomize Forums Top
Ok, im gonna fork out for sins of a solar empire.
seems im missing out on a very good game :| Metacritic rates it very high.
But if i dont like it i want a refund! :D j/k
Reply #105 from WinCustomize Forums Top

Hello everyone.  Let me introduce myself to those of you who do not know who I am.  I'm a developer at Stardock (Pat if you want to go by my name) and I work on the server side of things here at Stardock.  So that means I've worked on the part of the code that validates MyColors registrations. 

I've started reading through this thread (Sorry, I haven read all 100 replies yet) and  have tested a couple of accounts which seam to be working properly for me (cornedp and AlMonthy).  But that was using information that was directly out of our system.  Since there still seems to be an issue maybe there is a discrepency with the information that you are entering vs what is in our system.

Anyway, anyone who is having problems with Validating their registration can email me directly and I will help resolve the problems as soon as possible.  When emailing me please provide your email address and serial number that you are using to register your MyColors theme(s). My email is pford@stardock.com.

Hopefully we will be able to get these issues out of the way as soon as possible.

Reply #106 from Stardock Forums Top
Hello everyone.  Let me introduce myself to those of you who do not know who I am.  I'm a developer at Stardock (Pat if you want to go by my name) and I work on the server side of things here at Stardock.  So that means I've worked on the part of the code that validates MyColors registrations. 
I've started reading through this thread (Sorry, I haven read all 100 replies yet) and  have tested a couple of accounts which seam to be working properly for me (cornedp and AlMonthy).  But that was using information that was directly out of our system.  Since there still seems to be an issue maybe there is a discrepency with the information that you are entering vs what is in our system.
Anyway, anyone who is having problems with Validating their registration can email me directly and I will help resolve the problems as soon as possible.  When emailing me please provide your email address and serial number that you are using to register your MyColors theme(s). My email is pford@stardock.com.
Hopefully we will be able to get these issues out of the way as soon as possible.
End of quote


Pat,

Thanks for the reply. As soon as I get home, I will email you...that is about 4 hours from now :)

Thank You for assisting.
Reply #107 from WinCustomize Forums Top

Hello everyone.  Let me introduce myself to those of you who do not know who I am.  I'm a developer at Stardock (Pat if you want to go by my name) and I work on the server side of things here at Stardock.  So that means I've worked on the part of the code that validates MyColors registrations.  I've started reading through this thread (Sorry, I haven read all 100 replies yet) and  have tested a couple of accounts which seam to be working properly for me (cornedp and AlMonthy).  But that was using information that was directly out of our system.  Since there still seems to be an issue maybe there is a discrepency with the information that you are entering vs what is in our system.Anyway, anyone who is having problems with Validating their registration can email me directly and I will help resolve the problems as soon as possible.  When emailing me please provide your email address and serial number that you are using to register your MyColors theme(s). My email is pford@stardock.com.Hopefully we will be able to get these issues out of the way as soon as possible.Pat,Thanks for the reply. As soon as I get home, I will email you...that is about 4 hours from now Thank You for assisting.
End of quote

CornedP

Do you have two accounts?  We are using your information to test with here and noticed that we do not see a purchased copy of the Sins skin in your account.

Kirk

Reply #108 from WinCustomize Forums Top

To assist in the troubleshooting, here is 2 screenies I took.Screen 1 has my info and screen 2 is the error message.I just added the X's as I don't want my info all over the place. If one of the support people contact me I will give info if and when requested.
End of quote

CornedP,

When you get home, please open MyColors and click on the Settings tab.  There you will find a button called "Check for Updates".  Please click that and let MyColors update itself.  After that please try the registration again and let us know how it works out for you.  We have tested your account here with the updated MyColors with succcess.

Thank you for your patience and understanding.

Regards,

Kirk

Reply #109 from WinCustomize Forums Top

Brad it's all 5 of them I can't download. Quest came as a through SDC, Flyers I bought and came as a Flyers MyColors.exe, so I have both of them. WinterWonderland I got free with the Flyers which won't download and Sins and Gyre I bought.
End of quote

AlMonty,

If you are still experiencing your download issue, can you join in IRC to walk through the issue on your PC?

If you are not familiar with IRC, just open Stardock Central, click on Chat, click on Connect then type /nick AlMonty to change your nickname from SDC_Guest to AlMonty.  Look for me (Zargon0225) Seabass, or Highlander and start a conversation with us by double clicking on our nickname on the right hand side of the window.

Thanks!

Kirk

Reply #110 from Stardock Forums Top
To assist in the troubleshooting, here is 2 screenies I took.Screen 1 has my info and screen 2 is the error message.I just added the X's as I don't want my info all over the place. If one of the support people contact me I will give info if and when requested.
CornedP,
When you get home, please open MyColors and click on the Settings tab.  There you will find a button called "Check for Updates".  Please click that and let MyColors update itself.  After that please try the registration again and let us know how it works out for you.  We have tested your account here with the updated MyColors with succcess.
Thank you for your patience and understanding.
Regards,
Kirk
End of quote


Kirk,

I have done that, but it seems there is no update. I purchased the Pirates skin as well and It still does not register. Is there anything else I could send?
Reply #111 from WinCustomize Forums Top
Just want to thank the following Stardock people: Zargon, T-Man and Highlander. You guys are really awesome. Thank you for assisting and getting my problems resolved. You guys ROCK!!! :):):):):):)
Reply #112 from WinCustomize Forums Top
Just want to thank the following Stardock people: Zargon, T-Man and Highlander. You guys are really awesome. Thank you for assisting and getting my problems resolved. You guys ROCK!!!
End of quote



The folks at SD do Rock.. When people are willing to work WITH them, they will bend over backwards to help them get it straightened out :) :CONGRAT:

Reply #113 from WinCustomize Forums Top

For those who are experiencing validation problems.  We did correct an error on our internal servers and hope that this fix will take care of most of the validation problems with MyColors.  

Also, it is possible that this fix may correct download issues too.  But we are not sure on this yet because we have yet to identify the exact cause of the download issues.

So, please try again and let us know if the problem you were experiencing with MyColors have gone away of they continue to persist.

 

Reply #114 from WinCustomize Forums Top
Hooray. Progress!
Reply #115 from Stardock Forums Top
For those who are experiencing validation problems.  We did correct an error on our internal servers and hope that this fix will take care of most of the validation problems with MyColors.  
Also, it is possible that this fix may correct download issues too.  But we are not sure on this yet because we have yet to identify the exact cause of the download issues.
So, please try again and let us know if the problem you were experiencing with MyColors have gone away of they continue to persist.
 
End of quote


After the Validation issues where addressed it downloaded fine :CONGRAT:
Reply #116 from WinCustomize Forums Top

Except ones that were made before a Vista version of WB was available. Those had to be updated and they're coming on line at a pretty rapid clip (i.e. several a week).Quick hurry up and fix me so I can buy more.  
End of quote

 

AlMonty,

Did our fix solve your download problem as well?

Kirk

Reply #117 from Stardock Forums Top

I cant Beleive The Drama People Are Sccreaming  about ... This Program IS THE BOMB... Its Far Better Than any Of Its Competition (whoever it is ) ive had OD for last two years ...... You Can Always Go Back To That BORING Mundane  OS Windows provided you  with .......INgreats